When processing your support requests our technical support team can escalate problems to the development team by submitting them into our issue tracker called YouTrack and providing you with the issue link.
It's advised that you start following the issue to receive automatic notifications from YouTrack when the issue is updated (status changes, new comments appear, etc). This is important because our developers may need more information in order to reproduce and fix the reported case. It's also handy as you will know when the issue is resolved without checking it manually.
You are subscribed to the automatic notifications when you do any of the following:
Vote for the issue using the thumbs up button on the bottom right of the description
Star the issue with the star icon on the left of the issue ID
Leave a comment
Note that you must be logged in for these actions to be available.
Advanced notification options are available in the YouTrack user profile settings.
Providing sensitive data
In case you need to attach any sensitive data that would be visible only to JetBrains team and you, limit the visibility of the comment or attached file to <product>-developers group: