How to report issues related to Settings Sync

Question 

Some settings are not synced or synced not as expected via the Settings Sync solution released in the 2022.3 version of my IDE. What info is needed to submit a request to support? 

Answer

1. Collect Logs and Configs from both source and target computers: 

  • IDE logs for both IDEs from the source and target computers
    Logs typically contain environment info, exceptions, and errors related to IDE, including the exceptions from the Settings Sync plugin. 
  • Archived configuration directories of both new and old IDEs 
    It contains the Git history of Settings Sync directory, so support can find out what exactly happened to the settings.

2. Upload logs and configs with the help of this article

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