Terrible support level

I have created a 'How to' request 15 days ago.

And till now I have no answer. NO ANSWER AT ALL. For what do you charge me every year if you cannot provide even minimum level of the support?

Request #5060515

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3 comments

Sorry for the huge delay! I can see that the assigned support engineer has responded now.

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Yes, thank you

but something is wrong in your kitchen )) it is already not the first time I meet a delay like this.

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I wish you find somebody asap. I very much like PhpStorm but sometimes help is so needed, but it is not available.

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