PHPStorm deployment not saving username

Hi there,

1) What's your OS?

2) What options do you have selected at "Settings/Preferences | Appearance & Behavior | System Settings | Passwords"?

If it's other than KeePass then try choosing that option.

Thanks, Andriy

I'm on Ubuntu 16.04, and my Passwords setting is 'In native Keychain'.

Will this affect the 'username'?  Because the password seems to still be there, as well as all the other settings, just the username is missing in all my servers.

Andriy,

Just made change you suggested, and the usernames appear to be persisting now!  Wonder what changed?  I have never changed those settings since I started using PhpStorm 4 years ago.

Anyway, Thanks!

TBH -- no idea. I'm Windows 10 user and here I have KeePass option only ... and it works fine.

P.S. You may check your idea.log file (Help | Show Log in...) and look for some hints (errors related to this subsystem).

This one looks similar (except user had different OS): https://youtrack.jetbrains.com/issue/WI-35569 -- you may check last comment and see if it will help you.

I just upgraded on linux to 2017.3 and username and passwords aren't saved anymore which renders phpstorm useless

This is the error in de .idea log which is claerly about saving credentials

2018-01-22 11:59:27,877 [ 720912] ERROR - redentialStore.CredentialStore - PhpStorm 2017.3.1 Build #PS-173.3942.32
2018-01-22 11:59:27,877 [ 720912] ERROR - redentialStore.CredentialStore - JDK: 1.8.0_152-release
2018-01-22 11:59:27,877 [ 720912] ERROR - redentialStore.CredentialStore - VM: OpenJDK 64-Bit Server VM
2018-01-22 11:59:27,877 [ 720912] ERROR - redentialStore.CredentialStore - Vendor: JetBrains s.r.o
2018-01-22 11:59:27,877 [ 720912] ERROR - redentialStore.CredentialStore - OS: Linux
2018-01-22 11:59:27,877 [ 720912] ERROR - redentialStore.CredentialStore - Last Action: ShowLog
2018-01-22 11:59:28,105 [ 721140] ERROR - redentialStore.CredentialStore - secret_password_store_sync error code 32639, error message null
java.lang.Throwable: secret_password_store_sync error code 32639, error message null
at com.intellij.openapi.diagnostic.Logger.error(Logger.java:136)
at com.intellij.credentialStore.SecretCredentialStore.set(linuxSecretLibrary.kt:170)
at com.intellij.credentialStore.CredentialStoreWrapper$set$1.invoke(CredentialStoreWrapper.kt:93)
at com.intellij.credentialStore.CredentialStoreWrapper$set$$inlined$runAndLogException$lambda$1.invoke(CredentialStoreWrapper.kt:113)
at com.intellij.credentialStore.CredentialStoreWrapper$set$$inlined$runAndLogException$lambda$1.invoke(CredentialStoreWrapper.kt:36)
at com.intellij.credentialStore.CredentialStoreWrapper$queueProcessor$1.consume(CredentialStoreWrapper.kt:39)
at com.intellij.credentialStore.CredentialStoreWrapper$queueProcessor$1.consume(CredentialStoreWrapper.kt:36)
at com.intellij.util.concurrency.QueueProcessor.lambda$null$0(QueueProcessor.java:93)
at com.intellij.util.concurrency.QueueProcessor.runSafely(QueueProcessor.java:246)
at com.intellij.util.concurrency.QueueProcessor.lambda$wrappingProcessor$1(QueueProcessor.java:93)
at com.intellij.util.concurrency.QueueProcessor.lambda$null$3(QueueProcessor.java:226)
at com.intellij.util.concurrency.QueueProcessor.runSafely(QueueProcessor.java:246)
at com.intellij.util.concurrency.QueueProcessor.lambda$startProcessing$4(QueueProcessor.java:226)
at com.intellij.openapi.application.impl.ApplicationImpl$1.run(ApplicationImpl.java:315)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
2018-01-22 11:59:28,105 [ 721140] ERROR - redentialStore.CredentialStore - PhpStorm 2017.3.1 Build #PS-173.3942.32
2018-01-22 11:59:28,105 [ 721140] ERROR - redentialStore.CredentialStore - JDK: 1.8.0_152-release
2018-01-22 11:59:28,105 [ 721140] ERROR - redentialStore.CredentialStore - VM: OpenJDK 64-Bit Server VM
2018-01-22 11:59:28,105 [ 721140] ERROR - redentialStore.CredentialStore - Vendor: JetBrains s.r.o
2018-01-22 11:59:28,105 [ 721140] ERROR - redentialStore.CredentialStore - OS: Linux
2018-01-22 11:59:28,106 [ 721141] ERROR - redentialStore.CredentialStore - Last Action: ShowLog

@Fjw

Details please. The exception does not give any hints on subsystem used etc.

1) What was the previous IDE version?

2) As per my very first comment here -- what option do you have selected at "Settings/Preferences | Appearance & Behavior | System Settings | Passwords"?

If it's Keychain -- your system may not have supported library installed (IDE does not support the one you have). Switching to KeePass should solve the issue (as it works on all platforms).

BTW: latest version is 2017.3.3 -- you seem to be using 2017.3.1.

@Andriy,

Thank you for your answer. The previous version was I think 2017.2. I've been storing passwords in the native keychain since the first install of PHPstorm.

I've downloaded and installed the latest release 217.3.3 which made everything work again. I think the problem started after installing the latest release through "sudo snap install phpstorm --classic" after which I thought the application was updated, but It wasn't. 

Not a Linux user myself so cannot give better advices. But if it will happen again (I'm mainly referring to snap package as it's a new way for PhpStorm) -- make a ticket at Issue Tracker . Right now (based on your info and the fact that re-installing helped) I can only think of some one time/random glitch.

I too can confirm this regression.

Recently updated from 2018.1.x to 

PhpStorm 2018.2.5
Build #PS-182.4892.16, built on October 11, 2018
JRE: 1.8.0_152-release-1248-b8 amd64
JVM: OpenJDK 64-Bit Server VM by JetBrains s.r.o
Linux 4.18.16

Was working fine before, but now it broke again.

Changing the setting to KeePass worked like a charm.

Thank you.

Please note that running the EAP did not solve the problem for me.

Also I opened up a new thread https://youtrack.jetbrains.com/issue/WI-44005  when I realized that no of the issues here were working.

I have the same issue.

- Input "User name".

- Press "Apply".

- And filed "User name" is cleared.

MasOS Mojave Version 10.14.5

OZU: 8Gb

Have you tried my suggestion to switch to KeePass?

I did not try to switch to KeePass.

I just uninstall PhpStorm in Toolbox.

And after that remove folders:
~/Library/Preferences/
~/Library/Caches/
~/Library/Application Support/
~/Library/Logs/

grep -i brain and remove them

I got the list of those folders from article: https://intellij-support.jetbrains.com/hc/en-us/articles/206544519-Directories-used-by-the-IDE-to-store-settings-caches-plugins-and-logs


And after that, I solved this issue.

Now "Apply" does not clear "User name" 

Happens on 2019.2 as well.... bloody annoying...

Aug 1, 2019:

Te be a bit more elaborate, I am on kubuntu 19.04, using the ssh keypair

(so no password)

Below i entered the username and hit the test connection button this is correct

After i clicked the apply button

not so good... :(

So lets upload something to aws...

Same problem on Rubymine 2019.1 on Linux (no password manager). Upgrading to 2019.2 didn't change anything.

So .. what's your settings for passwords? Using KeePass should work on any platform.

Show a screenshot of your settings for that.

@kees

Please show your "Settings (Preferences on macOS) | Appearance & Behavior | System Settings | Passwords"

Can confirm that upgrading to 2019.2 causes this issue as well. I've not had this problem before.

I'd rather not switch to KeePass since, as it says right there below the setting, it's weakly encrypted.

This is a regression, and it must be fixed.

Same problem with WebStorm 2019.2.3 using macOS 10.15 native keychain. The username becomes blank after pressing the "Apply" button. Switching to KeePass works but this is not a solution.
---
WebStorm 2019.2.3
Build #WS-192.6817.13, built on September 24, 2019
Runtime version: 11.0.3+12-b304.56 x86_64
VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o
macOS 10.15
GC: ParNew, ConcurrentMarkSweep
Memory: 990M

I just downloaded .dmg and replaced PHPStorm app in Application directory.

Now it's working fine with the native keychain.

MacOS Catalina

Most probably it's caused by the Info.plist file broken in the installation:
https://youtrack.jetbrains.com/issue/WI-49060

I have reinstalled PhpStorm (via JetBrains Toolbox) as well as deleted all of my .PhpStorm profile directories and nothing, my username field is always going blank.

Is there any working fix? It is very annoying to go and set the username everytime it wants to reset...

Did you check any of suggestions mentioned here? 

Try to set "In KeePass" at File | Settings | Appearance & Behavior | System Settings | Passwords.