JetBrains Toolbox does not work on Ubuntu 16.04 Follow
I tried to install Toolbox multiple times on Ubuntu 16.04. I managed to get it to work a few times. But was able to launch it at most once everytime. After that, when I try to launch it, nothing happens. (I was actually able to install RubyMine once, but not anymore)
Is there something I could check on my PC to try and understand what is happening? Maybe some logs somewhere?
Please sign in to leave a comment.
We have just released Toolbox App 1.7 with some fixes related to OpenGL. Could you please try it?
could you please attach the application's log (the path looks like /home/user/.local/share/JetBrains/Toolbox/logs -> log.txt)
Sure, here it is....
So, did that ring any bell? There is only 1 error message in there:
But I have no idea why I got that.
Toolbox (pid 1992) is definitely running in the background. But judging from this excerpt I cannot say why does it not show its UI. Could you please attach full log file?
Jean, you could fix it by killing all jetbrains processes in the system, and restarting the toolbox.
1. Find jetbrains processes: pgrep jetbrains
2. Kill those processes: kill [pid]
3. Restart toolbox
The same on Fedora 27 (before the upgrade everything was OK).
@Tomasz, try to install x64 version of library (
sudo dnf install /usr/lib64/libXss.so.1)
It help me on Fedora 27
Doesn't work for me.
@Serghei, could you please try setting the environment variable JETBRAINS_TOOLBOX_NO_SOFTWARE_OPEN_GL to true and running Toolbox once again. Does it help?
I'm running JETBRAINS_TOOLBOX_NO_SOFTWARE_OPEN_GL=true ./jetbrains-toolbox it fails and in the logs I still see
Failed to create OpenGL context for format QSurfaceFormat(version 2.0, options QFlags<QSurfaceFormat::FormatOption>(), depthBufferSize 24, redBufferSize -1, greenBufferSize -1, blueBufferSize -1, alphaBufferSize 8, stencilBufferSize 8, samples 0, swapBehavior QSurfaceFormat::SwapBehavior(DefaultSwapBehavior), swapInterval 1, profile QSurfaceFormat::OpenGLContextProfile(NoProfile))
1.7 now works on Ubuntu 14.04. The only issue I have is that it doesn't show Install button for PyCharm Professional, but I have a subscription for it.
There is Try button now or you can choose a specific version by clicking down arrow. Does it work for you?
Yes, it's worked out. I was confused because at the same time the app was showing Install button for WebStorm.
Wanna say THANK YOU for the Toolbox, I was waiting for it. On Linux, it's a painful thing to update/reinstall/install the IDE.
Fresh install of Ubuntu 16.04 here and I just installed Toolbox via the tar.gz download and the usual AppImage technique -- unzip/extract and then run the file.
I get the Toolbox icon near the right end of the Ubuntu/Unity top bar, but when I click it and choose "Open" from the dropdown menu, it opens a window of the expected size and shape but the content is empty, black. And it also does not always paint itself correctly -- sometimes it is partially in front of and partially behind other existing windows on the display.
When I choose "Settings" from the dropdown menu nothing happens.
I checked the log and the Toolbox process is running. Here is ps output:
Do I need to quote my whole log or just the tail?
I'm having a very similar issue to Eric under Linux Mint 18.3 Sylvia under the Cinnamon desktop with Toolbox 1.7.3593 (I am running LinuxMint under VirtualBox on a Window10 host).
Running ./jetbrains-toolbox gives the messages:
I then get the Toolbox icon show up on the taskbar and an entirely black window with the title "JetBrains Toolbox" and nothing else. Logs are as follows:
Any updates on this? Should I share my full log too?
If you are running Toolbox App in VirtualBox please refer to this comment on StackOverflow for a workaround for a VirtualBox bug causing a black screen: http://askubuntu.com/a/855360/532128