2017.4 hangs during indexing.

My current status is that I have re-booted and restarted WebStorm, but it starts indexing, and then simply hangs and won't respond to anything. In addition I have a Update Dependencies Info window active but it also doesn't respond.

 

I have been looking for log files, but I am not sure where they are.

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In the meantime I am going to re-install the latest version

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FYI, Installing 2017.2.4 did not solve my problem.

 

https://www.dropbox.com/s/l8v7md5gs1gu593/threadDumps-freeze-20170911-182406-WS-172.3968.27.zip?dl=0

 

The latest logs

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please try disabling .ignore plugin - does the issue persist?

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will try shortly

 

is there a way to do that before starting the .exe? Because I can't get control of the process

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Try deleting the `~\.WebStorm2017.2\config\plugins` folder. Or, ever better, remove the whole  `~\.WebStorm2017.2` directory

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Well, I should probably have just deleted the plugins folder, but I deleted the whole folder, as well as my older versions, which I realize now I should have left until after the import of all those lovely settings and configuration stuff. Cest la vie.

 

Anyway, So, you are saying the .ignore plugin was causing my issues?

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yes, from the dumps it seems that it is blocking the file index building

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Well that does seem to clean-up the present issue. 

If, at my advanced years, I can remember this conversation, I will resolve this a little differently and less painfully next time.

 

Thank you

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I had the same problem after upgrading to 2017.2.4. Disabling the `.ignore` plugin did the trick. Thanks! 

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Same as Chris Grayson. After upgrading to 2017.2.4 (though not WebStorm but IntelliJ IDEA) I had the same issue, which also resulted in incomplete indexes, i.e. some classes/files didn't show up in the corresponding search box.

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I can understand, that a plugin can be a problem, however what I have an issue with is that 2017.2.4 doesn't seem to recognize that it needs to disable the plugin. Even after trashing all my plugins and starting from scratch, I still get an occasional "loss of control" situation where I have almost no choice but to button hold the power button, because I just can't get the OS to respond sanely. 

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 @Ehallander, if you continue having this issue even after disabling the plugin, please provide new content of your log folder.

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Just thought I'd post that I just had this happen with:

PhpStorm 2017.3 EAP
Build #PS-173.3622.27, built on November 9, 2017
JRE: 1.8.0_152-release-1024-b6 amd64
JVM: OpenJDK 64-Bit Server VM by JetBrains s.r.o
Windows 10 10.0

Deleting the idea-gitignore plugin also fixed the problem for me.

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Just updated to Webstorm 2017.4 and encountered the same problem and disabling/uninstalling the ignore plugin fixed it for me as well

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Just started running PyCharm and stuck on same problem. 

There is no option button to pause the interpreter or indexing options. 

PyCharm version: 2017.3

OS: Mac

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This is not indexing, this is interpreter updating (installing packages, etc.). Please report it at PyCharm forum (https://intellij-support.jetbrains.com/hc/en-us/community/topics/200379535-PyCharm), don't add comments to age-old unrelated threads

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if the index is looping all the time, my issue was fixed by clearing the cash of intelliJ

https://www.jetbrains.com/help/idea/2016.2/cleaning-system-cache.html

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