Connection Error - 403 on trying to download and apply patch from within WebStorm

I'm trying to update my x64 WebStorm from 2017.2.2 to 2017.2.4 and every time I try to do it, I get a 403.  In the IDE, I'm pretty sure I'm logged in because when I go to Help > Register, it shows my license and on my account page, it shows the same license.  I tried copying the link of the patch and hitting it directly, but that only brought up XML, so I'm not sure how I can proceed.  I clicked "Open download page," but I'd rather not download the 200 MB IDE again...

5 comments

Looks as if the access to server is blocked by the firewall. Do you have any firewall/proxy configured?

Please provide your idea.log (https://intellij-support.jetbrains.com/hc/en-us/articles/207241085-Locating-IDE-log-files). Don't paste it here, put it on some file server and provide a link

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My company has set up my laptop to use Avast, which I cannot disable myself... I'd have to get one of the IT guys to disable it, which is kinda silly.  Here's a link to the idea.log.

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Try whitelisting https://download.jetbrains.com URL...

Meanwhile, you can download the full installation package from https://www.jetbrains.com/webstorm/download/

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Just tried whitelisting, and that didn't seem to fix the issue... restarted WebStorm as well.  I guess short-term would be to download the entire thing.

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Same issue - also getting it from non corporate network 

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