Error checking for update

 Hi all,

I cannot check for updates in phpstorm. I get the following error:

Connection failed (Status: 400). Please check network connection and try again.

I tried on startup screen (project chooser) and 'check now' in System settings -> updates.

I can open http://www.jetbrains.com/updates/updates.xml in my browser.

Proxy is set to 'no proxy'.

The Version I use is PhpStorm 2017.2.4, Build PS-172.4155.41

Is there a log where I can see more?

OS is Win10x64, I use the 64bit launcher for PHPstorm. I tested with deactivated Firewall too.

6 comments

Hello,

You can run Help > Check for Updates and then check Help > Show Log in Explorer > idea.log for extended error messages.

0

Hi Vladimir,

thanks a lot, I tried this. The log shows:

2017-10-06 17:21:51,472 [2024698] INFO - ateSettings.impl.UpdateChecker - Connection failed (Status: 400). Please check network connection and try again.
2017-10-06 17:21:55,876 [2029102] INFO - ide.actions.ShowFilePathAction -

I tried the same in Webstorm (actual version), which is installed on the same machine - it works perfectly. What else can I do? Thanks in advance!

Enjoy your weekend! André

0

i'm having the same error on PHPStorm 2017.2.4 (Free eval, waiting for my licence)

 

Here is the content from idea.log : 

2017-10-10 16:02:27,287 [ 11125] INFO - dvertisement.PluginsAdvertiser - Status: 400
com.intellij.util.io.HttpRequests$HttpStatusException: Status: 400. Status=400, Url=https://plugins.jetbrains.com/plugins/list/?build=PS-172.4155.41

0

Me too (also the logger is eating the first char of the messages)
```

2017-10-19 10:15:53,842 [93367587]   INFO - ateSettings.impl.UpdateChecker - Connection failed (Status: 400). Please check network connection and try again.

```

 

WebStorm 2017.3 EAP
Build #WS-173.2941.6, built on October 4, 2017
WebStorm EAP User
Expiration date: November 3, 2017
JRE: 1.8.0_144-b01 amd64
JVM: Java HotSpot(TM) 64-Bit Server VM by Oracle Corporation
Windows 10 10.0

0

I just found solution here: https://youtrack.jetbrains.com/issue/WEB-28879

Ivan Chirkov 26 Sep 2017 15:01
Could you please try to open folder %USERPROFILE%\.WebStorm2017.2\config\plugins and remove there files availables.xml.etag and availables.xml and then check if plugin list loads.

 

%USERPROFILE%\.WebStorm2017.2\config\plugins = means your current version. .PHPStorm2017.3 as for me.

1

@tomasz great it resolved the issue ! thanks a lot !!!!

0

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