Can't connect to SFTP

I click on "Test SFTP connection"


insert the IP address, the username "root" and the IP address.

Also I remember to put "/" in mappings.

So anyone know what could be the issue?


Thank you


1 comment

Hello Jonas,

sorry for the delay. It'd be great if you could provide idea.log (Help | Show log in) since we need more information. You can send the log to


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