IntelliJ products causes my computer to reboot randomly ! (pycharm)


Hi,I am facing the same issue on my AMD hardware :
on windows, it randomly reboots when running IntelliJ products or any internet browser without displaying any error but on Linux it displays the hardware error!

[Hardware Error]: microcode 8701021

Feb 18 19:23:14 alawiii-linux kernel: mce: [Hardware Error]: CPU 11: Machine Check: 0 Bank 3: faa0000000050118
Feb 18 19:23:14 alawiii-linux kernel: mce: [Hardware Error]: TSC 0 MISC d012000200000000 SYND 4d000000 IPID 300b000000000
Feb 18 19:23:14 alawiii-linux kernel: mce: [Hardware Error]: PROCESSOR 2:870f10 TIME 1645204977 SOCKET 0 APIC d microcode 8701021
Sep 10 23:30:56 alawiii-linux kernel: mce: [Hardware Error]: CPU 11: Machine Check: 0 Bank 3: faa0000000050118
Sep 10 23:30:56 alawiii-linux kernel: mce: [Hardware Error]: TSC 0 MISC d0130fff00000000 SYND 4d000000 IPID 300b000000000
Sep 10 23:30:56 alawiii-linux kernel: mce: [Hardware Error]: PROCESSOR 2:870f10 TIME 1662841836 SOCKET 0 APIC d microcode 8701021

my computer specs are:

amd ryzen 3600 

gtx 1650 super

16 gp ram one stick

power supply 500w

m.2 250 GB

you can search for more about the problem it's on x86 architecture both Intel and AMD


Please provide the Java crash dumps (java_error_in*.log) files from the user's home directory and IDE diagnostic data. (Help | Collect Logs and Diagnostic Data action) from either Windows/Linux;
Also, on Windows check if any idea64.exe.dmp files in C:\Users\<user>\AppData\Local\CrashDumps\
You can upload them directly at and share the UploadID with us.
Additionally, please check if the issue is hardware overheating. 
You can try to use some CPU stress tests. For e.g via Prime95 or similar
You can also run memory tests using tools like `memtest86+' 



no overheating problem with my pc;

I did a Cinebench stress test and the pc reboots randomly when clicking multicore test

the problem seems to be popular with AMD CPUs when stress testing some cores!
it seems that some cores are damaged and are out of service.

also, it looks like JetBrains products try to touch the part of CPU cores that are out of service.
I contacted AMD and they are resbonding to me at the moment,
I am unable to post any file to JetBrains because I am an unauthorized member, so I did upload all the files to google drive! 
I hope you respond to this message as soon as possible


I double-checked the provided logs and the System Events point out a hardware failure.  Microsoft-Windows-WHEA-Logger with Event ID 18 indicates that there is a hardware problem and  we can see over 4k entrances for the following:

Error 6/20/2023 11:33:27 AM Microsoft-Windows-WHEA-Logger 18 None "A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 13

You can try tuning the number of used threads by the IDE for some features to see if it improves the situation

  • Press Shift twice
  • Type Registry and press Enter
  • Change options reasonable.application.thread.pool.size and caches.scanningThreadsCount
  • Restart the IDE

Note: this may cause performance degradation for the IDE.

As you already mentioned that a stress test caused the computer to reboot the following answer here with some additional troubleshooting steps can be helpful.

To summarize the root cause is a hardware problem, and the IDE just triggers the behavior. We recommend following up with the AMD ticket as well.


I did everything you told me, the problem disappeared and after 10 days it reappeared!
I want to know the root of the problem, is it in the processor or the motherboard.
Please tell me Your opinion, do I have to buy new amd cpu?


The error reported by the Processor Core is a Machine Check Exception, a hardware error that occurs when a CPU detects a hardware problem.
We may recommend you try some additional tests and a few more checks to ensure that it's really a processor problem:

  • Monitor the CPU temperature during heavy loads and see if overheating occurs.
  • Sometimes, outdated or misconfigured BIOS/UEFI could also trigger such errors. Try updating or resetting it to its default settings and see if the problem persists.

Other than that I'm afraid it's outside our scope to provide a precise conclusion on whether your current CPU is in need of replacement or not. We recommend reaching out to the vendor for more details and troubleshooting steps.


I think the problem has been solved forever!!
What I did was:
1) I remembered that in every winter from every year that my PC power supply was stinging due to ambient humidity , Therefore, I concluded that the processor requires a certain amount of electricity, and the power supply supplies it with more than necessary!
The power supply is metal, which allows its outer frame to come into contact with the rest of the computer, especially the case!
The motherboard is also attached to the case!
-An indirect electrical short may have occurred between the motherboard and excess electricity from the power supply!

2) That's why I brought a copper wire and connected it to the power supply frame from the back, then let it discharge excess electrical charges to the ground.


--I do hope that this method will help other people 


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