Fallback License Question

The company I work for issued a PO to have our PhpStorm licenses renewed on 8/11, but that has not happened and ours expired on 8/10. I thought we had fallback licenses, but I don't see this in my account, as described by this page:

How do I activate and use my perpetual fallback license? – Licensing and Purchasing FAQ (jetbrains.com)

Do we have any recourse? Our development process with grind almost to a halt without this product starting tomorrow.


This forum is mostly used for technical questions, so I would recommend contacting JetBrains Sales team directly:


I realize that, and I have, and they have responded, however, they just sent me an eval license to hold me over and did not answer my question. I have not had good luck getting the answers I needed from the sales (or support) at times, so I thought someone here might have additional insight.


Do you still have a support ticket number?
I can leave an internal comment there and ask to review your questions.



FYI there is a 1 week grace period where subscriptions will continue working normally after they expire.

That being said, we processed PO 0000181905 yesterday, and the PhpStorm licenses have already been renewed to Aug 10, 2024. If you login to your k*@t*.org JetBrains Account, you'll see the renewed license at https://account.jetbrains.com/licenses, so you should be good to go. 

The renewals should be automatically applied to each user's license. If anyone who is assigned a license runs into an issue, please have them follow the instructions below:

1. Go to https://account.jetbrains.com/login and use the "Forgot password" link to reset your password. If you already have an existing account, you will receive an email to reset your password. If you don't have an existing account, you will receive an email to create one.

2. After doing so, you should be able to register your JetBrains product using your JetBrains Account username and password. Alternatively you can register using the offline activation code that you can download from https://account.jetbrains.com/

Let me know if there's any issues!


Thanks for the info, but that still does not answer the fallback license question. Knowing we had that in case there was a delay would at least give us some comfort in that are development process would not be so hamstrung if there is a delay past the 7 day grace period (which if it made it by the 7 days, it was literally just under the wire, as I checked at 6 days, and we had a major migration happening on day 7).

Sorry to not answer your earlier question - 

From the main login page at https://account.jetbrains.com/licenses - you'll see a "Fallback ver.:" and a particular version listed for any license that you've been assigned. The version listed is what you can keep using after your license expires.

For your example, your PhpStorm license 1Q0U9MFGS1 currently has a fallback license for version 2023.2. 

After your subscription expires on August 10, 2024, it'll keep working so long as you have the appropriate 2023.2 fallback version installed. If you click the the "2023.2" link, it'll bring you to the download page for that exact version. 

Attached below is a screenshot for reference. I hope this clarifies it, let me know if you have any other questions.

Yes, I see it now, but it was not there when I posted this message. I'm sure of it, I checked several times based on the documentation.

The subscription has to be valid 1 full consecutive year before it qualifies for a fallback license: https://sales.jetbrains.com/hc/en-gb/articles/207240845-What-is-a-perpetual-fallback-license-

The licenses were originally purchased for the period of Sep 22, 2022 - Aug 10, 2023 (less than 1 year), so there was no fallback. Now that the license has been renewed and valid for at least 1 full year, there is a fallback license.

So, it has to be renewed at least 1 time to qualify for a fallback license? That seems pretty unfair.


Keith Davis

So, it has to be renewed at least 1 time to qualify for a fallback license?

Renewed? No.

It just must be 12 consecutive months.


Well, I checked several days after the 12 consecutive months had occurred, and it was not there, but it is now. I guess it was delayed for some reason.

If you purchase a full year up front, then you immediately get a fallback license without needing to renew. 

But again, your license was originally purchased for the period of Sep 22, 2022 - Aug 10, 2023 (less than 1 year), so it didn't qualify for a fallback license, which is why you didn't see it before. 

After it was renewed, the license had been valid for the 1 full year, which is why you see the fallback license now.

Chris Haworth You may want to remove Keith's full email address from the previous post. This is a public forum and you have posted an email address/account login with a custom domain that reveals the company.


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