Sorry, ... email address is blocked. Please use another email address.

Hello, 

i have used a free license for being a student for over a year but now when i try to renew the license it says email is blocked. my email  id is : ****@studenti.unical.it.

 

Please help i would like to use pycharm and not vscode

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9 comments
Hello,
 
Some educational domains are blocked due to the previous cases of license misuse. You can't get a license with such email instantly.
However, you can submit a request or renew your license with an official document.
 
To get a new educational license, please submit a form and attach your papers here: https://www.jetbrains.com/community/education/#students.
To renew your license, please log in to JetBrains account (https://account.jetbrains.com/) and click renew. Then select "Official document".
 
Such requests are processed by our managers in 2 weeks. If you need a license right now, please start a free trial.

Thanks!
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Hi, i submitted an official document 2 week ago and i don't know if someone see it because i have received no answer.

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Hello,

Thank you for reaching out to us. Please excuse the delay in getting back to you. Would you please send me your student email address that you used in your application and I'll check the system. 
A number of educational domains are rejected by our automated system for various reasons such as past instances of large-scale fraud. But the most common reason by far is simply that the university in
question allows students to keep their student emails after graduation, making a student email address alone insufficient for verification of enrollment. However, all students can use the option Official document for getting their free student subscriptions.
Thanks, I look forward to hearing from you.
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I have same issue here how can i send you my student email in order to help you check it up for me…. I tried official document but not receive any email, and i also tried the Github Student Pack and it tell my edu mail is blocked :((((

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Hello,

Thank you for your reply. Please excuse the delay in getting back to you. I'm sorry to tell you this, but without getting your email address that you used in your application for a student subscription, I cannot check the system to see what was going wrong.
Please send me this information and I'll be glad to help you.
Looking forward to hearing from you.
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Sorry for not providing my email address. Here is my address 21a100100005@students.hou.edu.vn ….
*to cover what i mention previously:
- I used my edu mail and provided official docment but not receive any mail
- I tried using my github student pack but the domain of my email still not valid

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Hello Ninh An,

Thank
you for reaching out to us. Please excuse the delay in getting back
to you. A number of educational domains are rejected by our automated
system for various reasons such as past instances of large-scale
fraud. But the most common reason by far is simply that the
university in question allows students to keep their student emails
after graduation, making a student email address alone insufficient
for verification of enrollment. However, all students can apply with the option Official document.
I approved your application. Please check your mail for our confirmation letter. 

Feel
free to reply this message if you have any questions or need any
assistance.
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I sent my documents to you and also tried through githab, but they write that my account is blocked. What can i do?

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Hello,

Thank you for your reply. Please check your student email address for our confirmation letter. Your application was approved by our team.
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