Unable to use IntelliJ IDEA 2023.2.4，Open the software and exit immediately

Have you installed the correct package from the official website: https://www.jetbrains.com/idea/download?

Could you please share your IDE logs folder and any java_error_in*.log files located in your user home directory? Also, please try to run IntelliJ from the command line and provide the console output. You can zip and upload all the files here: https://uploads.jetbrains.com, just provide the uploaded file ID. Thanks!

hello can shomone help me?

#
# A fatal error has been detected by the Java Runtime Environment:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ff8fc9fc1dd, pid=8176, tid=10360
#
# JRE version: OpenJDK Runtime Environment JBR-17.0.8.1+7-1000.32-jcef (17.0.8.1+7) (build 17.0.8.1+7-b1000.32)
# Java VM: OpenJDK 64-Bit Server VM JBR-17.0.8.1+7-1000.32-jcef (17.0.8.1+7-b1000.32, mixed mode, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64)
# Problematic frame:
# V  [jvm.dll+0x30c1dd]
#
# No core dump will be written. Minidumps are not enabled by default on client versions of Windows
#
# If you would like to submit a bug report, please visit:

---------------  T H R E A D  ---------------

Current thread (0x000002e17e0fc680):  GCTaskThread "GC Thread#14" [stack: 0x000000e300c00000,0x000000e300d00000] [id=10360]

Stack: [0x000000e300c00000,0x000000e300d00000],  sp=0x000000e300cff3b0,  free space=1020k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [jvm.dll+0x30c1dd]
V  [jvm.dll+0x30c91f]
C  0x000002e1f49ccd20

siginfo: EXCEPTION_ACCESS_VIOLATION (0xc0000005), reading address 0x00000000000005a9

Register to memory mapping:

RIP=0x00007ff8fc9fc1dd jvm.dll
RAX=0x0000000000000019 is an unknown value
RBX=0x00000006c78ed014 is pointing into object: [I 
{0x00000006c78ed008} - klass: {type array int}
- length: 1
RCX=0x0000000000000003 is an unknown value
RDX=0x00000006c78ed014 is pointing into object: [I 
{0x00000006c78ed008} - klass: {type array int}
- length: 1
RSP=0x000000e300cff3b0 points into unknown readable memory: 0x0000000000000000 | 00 00 00 00 00 00 00 00
RBP=0x0000000000000008 is an unknown value
RSI=0x00000006c46f98a8 is an oop: java.util.Collections$UnmodifiableCollection 
{0x00000006c46f98a8} - klass: 'java/util/Collections$UnmodifiableCollection'
- ---- fields (total size 2 words):
- final 'c' 'Ljava/util/Collection;' @12  a 'java/util/Collections$EmptyList'{0x000000060041ea68} (c0083d4d)
RDI=0x00000006c78ed014 is pointing into object: [I 
{0x00000006c78ed008} - klass: {type array int}
- length: 1
R8 =0x0000000000000008 is an unknown value
R9 =0x00000006079843c0 is an oop: [Ljava.lang.Object; 
{0x00000006079843c0} - klass: 'java/lang/Object'[]
- length: 1
R10=0x00000006c46f9888 is an oop: com.intellij.util.CachedValueBase$Data 
{0x00000006c46f9888} - klass: 'com/intellij/util/CachedValueBase$Data'
- ---- fields (total size 4 words):
- private final 'myValue' 'Ljava/lang/Object;' @12  a 'java/util/Collections$UnmodifiableCollection'{0x00000006c46f98a8} (d88df315)
- private final 'myDependencies' '[Ljava/lang/Object;' @16  a 'java/lang/Object'[1] {0x00000006079843c0} (c0f30878)
- private final 'myTimeStamps' '[J' @20  [J{0x00000006c46f98b8} (d88df317)
- final 'trackingInfo' 'Lcom/intellij/psi/util/CachedValueProfiler$ValueTracker;' @24  NULL (0)
R11=0xfffffffff637fe08 is an unknown value
R12=0x0000000000000004 is an unknown value
R13=0x0000000000000001 is an unknown value
R14=0x00000008013f8fb8 is pointing into metadata
R15=0x00000006c68ecf08 is an oop: com.intellij.util.CachedValueBase$Data 
{0x00000006c68ecf08} - klass: 'com/intellij/util/CachedValueBase$Data'
- ---- fields (total size 4 words):
- private final 'myValue' 'Ljava/lang/Object;' @12  a 'java/util/Collections$UnmodifiableCollection'{0x00000006c5d6e608} (d8badcc1)
- private final 'myDependencies' '[Ljava/lang/Object;' @16  a 'java/lang/Object'[1] {0x00000006079843c0} (c0f30878)
- private final 'myTimeStamps' '[J' @20  [J{0x00000006c63f7048} (d8c7ee09)
- final 'trackingInfo' 'Lcom/intellij/psi/util/CachedValueProfiler$ValueTracker;' @24  NULL (0)

Registers:
RAX=0x0000000000000019, RBX=0x00000006c78ed014, RCX=0x0000000000000003, RDX=0x00000006c78ed014
RSP=0x000000e300cff3b0, RBP=0x0000000000000008, RSI=0x00000006c46f98a8, RDI=0x00000006c78ed014
R8 =0x0000000000000008, R9 =0x00000006079843c0, R10=0x00000006c46f9888, R11=0xfffffffff637fe08
R12=0x0000000000000004, R13=0x0000000000000001, R14=0x00000008013f8fb8, R15=0x00000006c68ecf08
RIP=0x00007ff8fc9fc1dd, EFLAGS=0x0000000000010202

Upload ID: 2023_11_07_ERo1FcP4uSVECCMFXwraWU

Bishoptate01 
Could you share your IDE logs folder? Also, please try to run IntelliJ from the command line and provide the console output. You can zip and upload the files/folders here: https://uploads.jetbrains.com , just provide the uploaded file ID. Thanks!

Hello Ivan Pajic  thank for reply

this is my upload log 

Upload ID: 2023_11_07_ERo1FcP4uSVECCMFXwraWU

Hi Bishoptate01 
Thanks for the crash dump. Unfortunately, this one crash dump provides little useful information.
Could you please upload your entire IDE logs directory and the console output from running the IDE from command line?
This additional information will help us to analyze the issue further. Thanks!

Hi Ivan Pajic 

i disable the DEP of the idea yesterday
tried so far no sign of crash

and I'm currently trying this method and will upload when I find it crashes

Hi Ivan Pajic  

i got crash again

here's log ID

2023_11_09_KSJR5HHTVnBMyKS1y3EqLF 

Bishoptate01 

Thank you for the additional information.

i disable the DEP of the idea yesterday

What does DEP stand for? 

i got crash again

Did you maybe notice which operation you performed in the IDE when the crash happened?
Could you try to temporarily disable all downloaded/non-bundled plugins and run IntelliJ as administrator?

Also, please share/upload your idea.log file. It is located in the IDE logs directory.

Ivan Pajic 

What does DEP stand for?

DEP is Data Execution Prevention (DEP) is a technology built into Windows that helps protect you from executable code launching from places it's not supposed to. DEP does that by marking some areas of your PC's memory as being for data only, no executable code or apps will be allowed to run from those areas of memory.

Did you maybe notice which operation you performed in the IDE when the crash happened?

modify project source code

Could you try to temporarily disable all downloaded/non-bundled plugins and run IntelliJ as administrator?

my idea has not downloaded any plugin and tried run IntelliJ as administrator

Bishoptate01 
Thank you for the detailed explanation.

Is it possible to share your IDE logs (Help > Collect Logs and Diagnostic Data)? Along with the idea.log file there are other crash dump files that could help us to analyze the crash issue further.  You can upload them here: https://uploads.jetbrains.com. It will be accessible only to JetBrains team members. Thanks!

Ivan Pajic 

ok i will do this tomorrow i'm going to sleep now

Bishoptate01 
Ok, thank you!

specifically those files?

Yes, it would be best if you could share the zip file via Help > Collect Logs and Diagnostic Data and then upload the exported zip file here: https://uploads.jetbrains.com, just provide the uploaded file ID.

Hi, Ivan Pajic 

thank you helping

the result is that the dram is incompatible with the motherboard

so i go to gigabyte’s official website to look for supported ram