AI

Answered

Is the AI down or is it just me? I know it's going official this week.

Was working fine till Sunday sometime IIRC.

I get
Unknown error. Try to repeat your request. If the issue persists, contact us. Try again

Thanks

Colin

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8 comments

Could you please enable debug logging by adding the following lines to Help > Diagnostic Tools > Debug Log Settings..:

com.intellij.ml.llm
com.intellij.util.io.HttpRequests
com.intellij.util.proxy.CommonProxy

restart IDE, reproduce the issue again and share your IDE logs (Help > Collect Logs and Diagnostic Data)?
We need the logs to check exactly which error/exception causes the notification in your AI chat window.

You can upload the zipped logs securely here: https://uploads.jetbrains.com, just provide the uploaded file ID.

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Here you go, uploaded to.

2023_12_05_kTsXGZdHvvdhZBMn48kZ68 

Maybe I ought to reset all the caches. Shake some clutter out.

Thanks

Colin

0

Thank you for the logs. Could you please share your license ID so that we can find your account in the system and check its status?
You can find the license ID here: https://account.jetbrains.com/licenses. In order not to share your license ID publicly, you can upload it again to: https://uploads.jetbrains.com, and provide the uploaded file ID. 

Maybe I ought to reset all the caches. Shake some clutter out.

No need for now.

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2023_12_05_YbAsjpZuBjrGnY9dLNe5wk

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I'm still getting the error. I watched the livestream and I want to sign up for the service but I need to know this that it is going to work either by explanation or fix.
Thanks
Colin

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From checking your logs, it looks like you have reached your request quota limit.
The beta testing phase of AI Assistant is completed. Official release was launched on 6th Dec and is available on our website.
Please check the pricing plans here: https://www.jetbrains.com/ai/#plans-and-pricing
If you have already purchased an AI Assistant license and received the notification about reaching the quota limit, please let us know to check your case further. Thank you for your cooperation in the AI Assistant EAP phase!

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Except it's back now (  I will be signing up anyway ).

Not much of an error message.

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scoobyclub 
Please submit a support request to ask for quota extension: https://intellij-support.jetbrains.com/hc/en-us/requests/new?ticket_form_id=66731. It will include your email address so that we can find your account in the system. Thank you.

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