AI Assistant Will Not Activate in WebStorm or IntelliJ

Answered
Avatar
Jeff Furgal
Created

I just upgraded to the 2023.3 version of both WebStorm and IntelliJ. My results are the same in both Windows 10 and Kubuntu 22.04. I purchased a subscription to AI Assistant. However, after following the AI Assistant registration instructions and selecting my license, AI Assistant does nothing but keep asking me to login again.

I can see that I am already logged in, as my ID is being displayed on the bottom left of the AI Assistant “Get Started” popup. When I use the context menu in an editing pane, the only active option for AL Assistant is “Go to activation”. What am I missing?

Votes

1

Share

10 comments
Avatar
Ivan Pajic
Created

Could you please enable debug logging by adding the following lines to Help > Diagnostic Tools > Debug Log Settings..:

com.intellij.ml.llm
com.intellij.util.io.HttpRequests
com.intellij.util.proxy.CommonProxy

restart IDE, reproduce the issue again and share your IDE logs (Help > Collect Logs and Diagnostic Data)?
Log can help us analyze the issue deeper and find the root cause.

You can upload the zipped logs here: https://uploads.jetbrains.com, just provide the uploaded file ID. Thanks!

0
Avatar
Faithman
Created

I am facing the same issue. I followed your instructions above and uploaded my zipped logs. The uploaded file ID is 2023_12_09_2Am7tFiMNzt1Gx9bUEaifW

0
Avatar
Ivan Pajic
Created

Faithman 
Please try the workaround mentioned in the YouTrack ticket reported for this bug: 
https://youtrack.jetbrains.com/issue/LLM-1519/AI-Assistant-does-not-authenticate-user-with-Get-Started-button#workaround
And follow the YouTrack issue for further updates. 

0
Avatar
Faithman
Created

The workaround worked. Thank you.

1
Avatar
Jeff Furgal
Created

I am not able to use the link you posted, as I am getting a server not responding error on the You Track page.

Just in case it is something different, here is my Upload ID: 2023_12_09_U9po8dFoDBaNppbarJ3jm8

0
Avatar
Ivan Pajic
Created

@... 
You should be able to access this link: https://youtrack.jetbrains.com/issue/LLM-1519.
In case you still cannot, here is the workaround from it:

  1. Log out and log in again to your JB account via lower left corner of Help > Register... dialog.
  2. Remove and reactivate the IDE and AI Assistant licenses in the same dialog
  3. Restart the IDE.

 

0
Avatar
Jeff Furgal
Created

Thank you. That solved the problem. 

0
Avatar
Wj1g14
Created

Ivan Pajic Just curious, Will AI Assistance be included in the Educational pack?

0
Avatar
Ivan Pajic
Created

Wj1g14 
AI Assistant is an individual plugin, and it is not planned to be included in an IDE license/pack.
Free AI Assistant trial (7 days) is available for users with valid paid IDE subscriptions. For now, AI trial is not available for educational/student IDE licenses. However, this decision may change in the future. Alternatively, AI Pro license can be used with educational/student IDE license.

0
Avatar
Gdevyoussef
Created

I am facing the same issue in Intellij IDEA. I followed your instructions above and uploaded my zipped logs. The uploaded file ID is

Upload ID: 2024_01_09_axTX1m2spWHXrFq6hGCAtx 

0

Please sign in to leave a comment.