No hierarchy tool, Support no help, next step?

Hi all, I'm a newbie to both Ruby and Rubymine (though developing OO over 25 yrs and glad to be out of C++ jail!).  So please excuse any errors.

When I installed Rubymine I had disabled my network connection and took some errors. I used it for a few days, uninstalled (which did not do a full job since settings I changed in the editor remained), downloaded again, and installed again ok.   I wrote some simple code (see attached) which has a simple hierarchy: class A and class A2 < class A.  The code ran ok but View | Type Hierarchy was dimmed and not selectable no matter where the editor cursor was placed or what was highlighted (class, class A2, A2, etc).

I submitted this to Support as a Problem but was told to submit it as a Feature Request (wtf?).  I resubmittted as a License/Upgrade request, asking for a clean install, but have not heard back.  As I'm deciding whether to purchase Rubymine this has not left a good impression for me.  What is a good next step?

Thanks,

David Ayer



Attachment(s):
RubyTest.rb.zip
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Hi David,

I used it for a few days, uninstalled (which did not do a full job since settings I changed in the editor remained), downloaded again, and installed again ok.

Most likely it is project settings which are located in ".idea" directory in your project root. Which is you OS - Windows?

I submitted this to Support as a Problem but was told to submit it as a Feature Request (wtf?).  I resubmittted as a License/Upgrade request, asking for a clean install, but have not heard back.


Probably they didn't understand you correctly. You can always ask questions related to RubyMine on this forum. Members of RubyMine team usually answer questions here. As for License/Upgrade request - hierarchy view definitely doesn't relate to license questions and our sales guys cannot answer it. More over it was a duplicated question. Sorry for the inconveniences.

The code ran ok but View | Type Hierarchy was dimmed and not selectable no matter where the editor cursor was placed or what was highlighted (class, class A2, A2, etc).

This action is context-specific (as many other RubyMine actions). Please place caret inside A2 class, invoke "View|Type Hierarchy" action and you will see something like this
Screen shot 2011-02-09 at 11.45.37 PM.png

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That was what I was looking for.  It was my error - I was placing the caret (we call it a cursor in the US, maybe why not understood) next to the name of the class or highlighting the name of the class.  Once I placed the caret in the body of the class it worked fine.

Thanks,

David

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