JIRA reporting: two requests

Hi

I'd like two changes/enhancements to reporting problems with IDEA

1) for IDEA-related issues, please add a component "unknown" in JIRA. I often get exceptions reports from the editor and I don't know what action caused it, specifically, since I don't always notice the exception marker until a minute or so later. Right now I just mark these as "Editor/Editing Text", which seems silly since I don't really know what the problem is related to.

2) I'd really like to have a "submit exception report" feature on the exception dialog. Honestly, I want JetBrains to know about these exceptions, esp. in the EAP releases, which I eagerly download as soon as they show up. Right now that means stopping what I'm doing, browsing through the exception, then browsing JIRA to see if there might be a match, then entering a pretty generic bug report including the stack trace. Mostly, what differs is, "what was I doing at the time?". My environment changes slowly over time. Of course at JetBrains you don't want to have your servers pummeled by tens of thousands of similar exception reports, but OTOH, I currently report about 10% of the exceptions that I experience, just because of the extra time it takes to do so. This is especially true when I'm at work.

Alternately, perhaps you could configure Jira so that we could establish some template bug reports? Then, in most cases, I'd just need to update the build number, paste a stack trace, and write a line about what I was doing at the time.


As always, I appreciate your hard work!

Regards
Patrick

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Huh?
In the exception dialog there is a button "Blame ..." which pretty much does exactly what you want.
It posts the exception to JetBrains' server and also already does some checking for duplicates.

The only feature I'd like to see is to get some feedback about the created issue number, so that I can track it.

That used to be so when the old tracker was still in use, but got lost in the transition to Jira.
Probably some time in the future JetBrains will use their own new issue tracker rather than Jira. Let's hope that the exception handling will be integrated with that - see http://www.jetbrains.net:8888/tracker/

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Huh?
In the exception dialog there is a button "Blame ..." which pretty much does exactly what you want.
It posts the exception to JetBrains' server and also already does some checking for duplicates.


I had seen the Blame button awhile back, but didn't know what it did (my excuse is that there's no Help button on the exception dialogue). Thanks for pointing that out!


Regards
Patrick

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