As one of the people that have made some noise about JetBrains not giving proper care for their community I want to congratulate you on a job well done.
Since May 1 (63 work days) out of the 2547 submitted requests (1801 bugs):
2119 requests processed in 63 days or 33/day of which 1467 were bugs or 23/day
I have monitored it for a while now and it seems that you are keeping submitted requests around 400.
This must take a long time and we are talking just about the tracker, not the forums. I sensirely believe that it is time well invested.
Thanks for getting involved. You are making the difference.
PS: Now you just need to find a solution to make 23 less bugs a day ;)