help not working - specified path does not exist

My help seemed to stop working in the past week or so. It started with WS-106.440 and its continued after uninstall of that and install of WS-106.550.

When I launch help (from menu or with F1) I get the attached dialog box with the message:

file:WebStorm?top

The specified path does not exist.

Help still works fine in IDEA IU-106.273 and IDEA IU-106.532.

Any suggestions on fixing this?

Thanks,
dave



Attachment(s):
snap-000030-fileWebStormviewingStructure.projectViews.png
snap-000031-fileWebStormtop.png
4 comments
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Unfortunately, we can't reproduce the problem.
Please ensure that you haven't removed the PhpStorm-EAP/help/PhpStormhelp.jar file and the access rights to file are correct.

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neuro159 wrote:

Unfortunately, we can't reproduce the problem.
Please ensure that you haven't removed the PhpStorm-EAP/help/PhpStormhelp.jar file and the access rights to file are correct.


Hmm, the only thing I have in Z:\appsZ\JetBrains\WebStorm\help is ReferenceCard.pdf. This is after a third complete uninstall and reinstall.

WebStorm seems to be running the following command when I use help. If I run the same thing from the command line I get the same error, making me think that something is configured wrong in the url handler. Is there something I can check in the registry? I know how to configure my own url handler types, but it seems webstorm is adding a root path to file: somehow and I don't know that trick...

cmd.exe /c start "" "file:WebStorm?reference.settingsdialog.IDE.globalcodestyle.general"

Thanks,
d

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Since this continues to happen across lots of reinstalls and restarts I have gone ahead and created an issue on it: http://youtrack.jetbrains.net/issue/WI-6090. Even if it turns out to be something in my system I'm thining it may be something the installer will want to check for.

d

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neuro159 wrote:

Unfortunately, we can't reproduce the problem.
Please ensure that you haven't removed the PhpStorm-EAP/help/PhpStormhelp.jar file and the access rights to file are correct.

Based on your tip I tracked the problem down to a missing WebStormhelp.jar file in the installer (all versions). More details in http://youtrack.jetbrains.net/issue/WI-6090.

I guess you couldn't reproduce because you were not explicitly trying the installer or perhaps installing over an old version (which you have told us not to do : ).

d

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