PyCharm hangs at splash screen

Hello Marco,

Could you please attach \Users\%USERNAME\.PyCharm10\system\logs\idea.log?

I just installed the last public preview version on a Windows 7

laptop. It hangs for a long time at the splash screen. After many

minutes I get an error. Image:pycrash,png.png

Others in my team did not have this issue.

--

Dmitry Jemerov

Development Lead

JetBrains, Inc.

http://www.jetbrains.com/

"Develop with Pleasure!"

Hi Dmitry,

this file does not exist. I tried running PyCharm as Administrator, but I got the same result.

There are actually two error message boxes - the first one is attached to this email, the second one is the one attacher to the previous email.

PyCharm opens, the spash screen displays and there is a taskbar item for it briefly. The taskbar item disappears, the splash screen flashes and then hangs.

Let me know what else to try.

Thanks

Marco

Please try running PyCharm via pycharm.bat instead of pycharm.exe. In that case the exceptions will be printed out to the console.

The first error was that starting with the bat file it would not find the JDK. I installed the JDK, then collected the log file attached. I had to terminate the batch job with Ctrl+C.

Thanks.

Marco

Looks like your user home directory points to an UNC path that is not mapped to a local drive letter. PyCharm is unable to handle this configuration. Please edit bin\idea.properties in the PyCharm installation directory and specify idea.config.path, idea.system.path and idea.plugins.path as regular local paths.

We'll try to fix PyCharm so that it would detect and report this situation more nicely.

Apparently, more than 6 months later, you guys have not improved this situation.

Probably only affects a minority of people, but has already cost me an hour of productivity.