I just received an email informing me that I will be forced into a subscription in November. I do not appreciate this at all. I paid for a perpetual license in February 2015, which guaranteed me updates for a calendar year, which means until February of 2016. I have it in writing from you. Now, in November of 2015, I will have to pay again FOR THE SAME SOFTWARE I JUST PAID FOR. You have broken your agreement with me.
Your perpetual license terms are unwelcome. I would have felt much better had I the opportunity to own the version of the software available at the time my subscription LAPSED, and not the version available at the BEGINNING of the subscription period. I don’t know how subscriptions in your part of the world work, but in the US, if I pay for a year’s subscription to a magazine, I get to keep all the issues produced during that year, NOT JUST THE FIRST ISSUE. As it stands now, you’re asking me to fund your next year’s development without any measurable return on my part. Distasteful and unacceptable.
Unfortunately for you, you have turned a loyal customer, one who has recommended you to many colleagues, into one who is seeking alternatives to JetBrains products. I will now turn my colleagues away from your company, and I will not hesitate to discontinue using your products once I have replaced them.