What happens to issues submitted from IDEA?

pniederw wrote:

When an exception occurs, I often submit an issue straight from IDEA. What happens to them? How can I see if they have been processed/resolved? Can't find them in YouTrack.

Cheers,
Peter

See http://www.jetbrains.net/devnet/message/5251140 for a recent answering of this question.

From my experience they got lost. I've been reporting the same error since
months, never got feed-back and the error still is present in the latest
version of 8.1.4. This is not the support I would have expected from a
commercial tool.

Thomas Singer

No, they don't. Exceptions reported from within IDEA are sent to the Exception Analyzer, where they're automatically parsed and grouped with similar errors. During an EAP this probably means hundreds or thousands of reports every day, and JetBrains probably goes through those affecting a larger number of users first. If your error is one of a kind, it might take a while.

So far I'm quite happy with the level of support I've received from JetBrains. It's not perfect, mind you, but satisfactory. We're all developers here, so we probably understand how hard it is to find and fix some bugs.

Hi Thomas, could you paste your stacktrace here?

I've searched the log (currently don't do heavy coding) and found this one
which looks like the ones I usually get:

2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - RangeMarker[4770, 4808] update failed. Event = DocumentEventImpl[myOffset=2524, myOldLength=1, myNewLength=0, myOldString=' ', myNewString='']. Result[4769, 4807], doc length=4775
java.lang.Throwable
     at com.intellij.openapi.diagnostic.Logger.error(Logger.java:48)
     at com.intellij.openapi.editor.impl.RangeMarkerImpl.documentChanged(RangeMarkerImpl.java:72)
     at com.intellij.openapi.editor.impl.PersistentRangeMarker.documentChanged(PersistentRangeMarker.java:22)
     at com.intellij.openapi.editor.impl.DocumentImpl.a(DocumentImpl.java:324)
     at com.intellij.openapi.editor.impl.DocumentImpl.a(DocumentImpl.java:81)
     at com.intellij.openapi.editor.impl.DocumentImpl.access$100(DocumentImpl.java:191)
     at com.intellij.openapi.editor.impl.DocumentImpl$1.afterChangedUpdate(DocumentImpl.java:3)
     at com.intellij.openapi.editor.impl.CharArray.replace(CharArray.java:28)
     at com.intellij.openapi.editor.impl.DocumentImpl.a(DocumentImpl.java:239)
     at com.intellij.openapi.editor.impl.DocumentImpl.replaceString(DocumentImpl.java:201)
     at com.intellij.psi.formatter.DocumentBasedFormattingModel.replaceWhiteSpace(DocumentBasedFormattingModel.java:66)
     at com.intellij.formatting.FormatProcessor.a(FormatProcessor.java:409)
     at com.intellij.formatting.FormatProcessor.a(FormatProcessor.java:23)
     at com.intellij.formatting.FormatProcessor.performModifications(FormatProcessor.java:116)
     at com.intellij.formatting.FormatProcessor.format(FormatProcessor.java:268)
     at com.intellij.formatting.FormatterImpl.format(FormatterImpl.java:221)
     at com.intellij.psi.impl.source.codeStyle.CodeFormatterFacade.a(CodeFormatterFacade.java:27)
     at com.intellij.psi.impl.source.codeStyle.CodeFormatterFacade.processText(CodeFormatterFacade.java:63)
     at com.intellij.psi.impl.source.codeStyle.CodeStyleManagerImpl.reformatText(CodeStyleManagerImpl.java:176)
     at com.intellij.codeInsight.actions.ReformatCodeProcessor$1.run(ReformatCodeProcessor.java:8)
     at com.intellij.codeInsight.actions.ReformatAndOptimizeImportsProcessor$1.run(ReformatAndOptimizeImportsProcessor.java:4)
     at com.intellij.codeInsight.actions.AbstractLayoutCodeProcessor$2.run(AbstractLayoutCodeProcessor.java:3)
     at com.intellij.openapi.application.impl.ApplicationImpl.runWriteAction(ApplicationImpl.java:365)
     at com.intellij.codeInsight.actions.AbstractLayoutCodeProcessor$9$1$1.run(AbstractLayoutCodeProcessor.java:4)
     at com.intellij.openapi.command.impl.CommandProcessorImpl.executeCommand(CommandProcessorImpl.java:41)
     at com.intellij.openapi.command.impl.CommandProcessorImpl.executeCommand(CommandProcessorImpl.java:66)
     at com.intellij.openapi.command.impl.CommandProcessorImpl.executeCommand(CommandProcessorImpl.java:68)
     at com.intellij.codeInsight.actions.AbstractLayoutCodeProcessor$9$1.run(AbstractLayoutCodeProcessor.java:2)
     at com.intellij.openapi.application.impl.LaterInvocator$FlushQueue.run(LaterInvocator.java:16)
     at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
     at java.awt.EventQueue.dispatchEvent(EventQueue.java:597)
     at com.intellij.ide.IdeEventQueue.c(IdeEventQueue.java:57)
     at com.intellij.ide.IdeEventQueue.b(IdeEventQueue.java:99)
     at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.java:189)
     at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
     at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
     at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - IntelliJ IDEA 8.1.4  Build #9952
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - JDK: 1.6.0_16
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - VM: Java HotSpot(TM) Client VM
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - Vendor: Sun Microsystems Inc.
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - OS: Windows XP
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - Last Action: ReformatCode
2009-11-26 17:05:09,359   ERROR - pi.editor.impl.RangeMarkerImpl - Current Command: Reformat Code

Tom

There are also following exceptions logged:

2009-11-13 17:35:28,109    INFO - m.intellij.util.ReflectionUtil - Class: class java.awt.DefaultKeyboardFocusManager name: realOppositeComponent type: class java.awt.Component
java.lang.NoSuchFieldException: Class: class java.awt.DefaultKeyboardFocusManager name: realOppositeComponent type: class java.awt.Component
     at com.intellij.util.ReflectionUtil.findField(ReflectionUtil.java:152)
     at com.intellij.util.ReflectionUtil.resetField(ReflectionUtil.java:189)
     at com.intellij.ide.SwingCleanuper.a(SwingCleanuper.java:15)
     at com.intellij.ide.SwingCleanuper.access$100(SwingCleanuper.java:12)
     at com.intellij.ide.SwingCleanuper$1$1$1.run(SwingCleanuper.java:14)
     at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
     at java.awt.EventQueue.dispatchEvent(EventQueue.java:597)
     at com.intellij.ide.IdeEventQueue.c(IdeEventQueue.java:57)
     at com.intellij.ide.IdeEventQueue.b(IdeEventQueue.java:99)
     at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.java:189)
     at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
     at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
     at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
2009-11-13 17:35:28,109    INFO - m.intellij.util.ReflectionUtil - Class: class java.awt.DefaultKeyboardFocusManager name: realOppositeWindow type: class java.awt.Window
java.lang.NoSuchFieldException: Class: class java.awt.DefaultKeyboardFocusManager name: realOppositeWindow type: class java.awt.Window
     at com.intellij.util.ReflectionUtil.findField(ReflectionUtil.java:152)
     at com.intellij.util.ReflectionUtil.resetField(ReflectionUtil.java:189)
     at com.intellij.ide.SwingCleanuper.a(SwingCleanuper.java:15)
     at com.intellij.ide.SwingCleanuper.access$100(SwingCleanuper.java:12)
     at com.intellij.ide.SwingCleanuper$1$1$1.run(SwingCleanuper.java:6)
     at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:209)
     at java.awt.EventQueue.dispatchEvent(EventQueue.java:597)
     at com.intellij.ide.IdeEventQueue.c(IdeEventQueue.java:57)
     at com.intellij.ide.IdeEventQueue.b(IdeEventQueue.java:99)
     at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.java:189)
     at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
     at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
     at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)

Tom

A similar one with different last action/command:

2009-11-09 14:37:24,015   ERROR - pi.editor.impl.RangeMarkerImpl - RangeMarker[1723, 1738] update failed. Event = DocumentEventImpl[myOffset=877, myOldLength=0, myNewLength=2, myOldString='', myNewString='
     ']. Result[1725, 1740], doc length=1726
java.lang.Throwable
     at com.intellij.openapi.diagnostic.Logger.error(Logger.java:48)
     at com.intellij.openapi.editor.impl.RangeMarkerImpl.documentChanged(RangeMarkerImpl.java:72)
     at com.intellij.openapi.editor.impl.PersistentRangeMarker.documentChanged(PersistentRangeMarker.java:22)
     at com.intellij.openapi.editor.impl.DocumentImpl.a(DocumentImpl.java:324)
     at com.intellij.openapi.editor.impl.DocumentImpl.a(DocumentImpl.java:81)
     at com.intellij.openapi.editor.impl.DocumentImpl.access$100(DocumentImpl.java:191)
     at com.intellij.openapi.editor.impl.DocumentImpl$1.afterChangedUpdate(DocumentImpl.java:3)
     at com.intellij.openapi.editor.impl.CharArray.insert(CharArray.java:58)
     at com.intellij.openapi.editor.impl.DocumentImpl.insertString(DocumentImpl.java:240)
     at com.intellij.openapi.editor.actions.EnterAction.insertNewLineAtCaret(EnterAction.java:14)
     at com.intellij.openapi.editor.actions.EnterAction$Handler.executeWriteAction(EnterAction.java:4)
     at com.intellij.openapi.editor.actionSystem.EditorWriteActionHandler$1.run(EditorWriteActionHandler.java:51)
     at com.intellij.openapi.application.impl.ApplicationImpl.runWriteAction(ApplicationImpl.java:365)
     at com.intellij.openapi.editor.actionSystem.EditorWriteActionHandler.execute(EditorWriteActionHandler.java:35)
     at com.intellij.codeInsight.editorActions.EnterHandler.a(EnterHandler.java:14)
     at com.intellij.codeInsight.editorActions.EnterHandler.access$000(EnterHandler.java:89)
     at com.intellij.codeInsight.editorActions.EnterHandler$1.run(EnterHandler.java:2)
     at com.intellij.psi.impl.source.PostprocessReformattingAspect$2.compute(PostprocessReformattingAspect.java:3)
     at com.intellij.psi.impl.source.PostprocessReformattingAspect.disablePostprocessFormattingInside(PostprocessReformattingAspect.java:207)
     at com.intellij.psi.impl.source.PostprocessReformattingAspect.disablePostprocessFormattingInside(PostprocessReformattingAspect.java:192)
     at com.intellij.codeInsight.editorActions.EnterHandler.executeWriteAction(EnterHandler.java:5)
     at com.intellij.openapi.editor.actionSystem.EditorWriteActionHandler$1.run(EditorWriteActionHandler.java:51)
     at com.intellij.openapi.application.impl.ApplicationImpl.runWriteAction(ApplicationImpl.java:365)
     at com.intellij.openapi.editor.actionSystem.EditorWriteActionHandler.execute(EditorWriteActionHandler.java:35)
     at com.intellij.codeInsight.template.impl.editorActions.EnterHandler.executeWriteAction(EnterHandler.java:9)
     at com.intellij.openapi.editor.actionSystem.EditorWriteActionHandler$1.run(EditorWriteActionHandler.java:51)
     at com.intellij.openapi.application.impl.ApplicationImpl.runWriteAction(ApplicationImpl.java:365)
     at com.intellij.openapi.editor.actionSystem.EditorWriteActionHandler.execute(EditorWriteActionHandler.java:35)
     at com.intellij.openapi.editor.actionSystem.EditorAction$1.run(EditorAction.java:75)
     at com.intellij.openapi.command.impl.CommandProcessorImpl.executeCommand(CommandProcessorImpl.java:41)
     at com.intellij.openapi.editor.actionSystem.EditorAction.actionPerformed(EditorAction.java:87)
     at com.intellij.openapi.editor.actionSystem.EditorAction.actionPerformed(EditorAction.java:61)
     at com.intellij.openapi.keymap.impl.IdeKeyEventDispatcher$1.performAction(IdeKeyEventDispatcher.java:4)
     at com.intellij.openapi.keymap.impl.IdeKeyEventDispatcher.processAction(IdeKeyEventDispatcher.java:176)
     at com.intellij.openapi.keymap.impl.IdeKeyEventDispatcher.d(IdeKeyEventDispatcher.java:182)
     at com.intellij.openapi.keymap.impl.IdeKeyEventDispatcher.dispatchKeyEvent(IdeKeyEventDispatcher.java:134)
     at com.intellij.ide.IdeEventQueue.b(IdeEventQueue.java:30)
     at com.intellij.ide.IdeEventQueue.dispatchEvent(IdeEventQueue.java:189)
     at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:269)
     at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:184)
     at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:174)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:169)
     at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:161)
     at java.awt.EventDispatchThread.run(EventDispatchThread.java:122)
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - IntelliJ IDEA (Diana) #9939  Build #9939
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - JDK: 1.6.0_16
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - VM: Java HotSpot(TM) Client VM
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - Vendor: Sun Microsystems Inc.
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - OS: Windows XP
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - Last Action: EditorEnter
2009-11-09 14:37:24,031   ERROR - pi.editor.impl.RangeMarkerImpl - Current Command: Typing

Did the stacktraces helped to solve the problem or did support for 8.1.4
automatically died with the release of 9.0.0?

Tom

This is a known problem, hardly reproducible though. Work in progress...