Help not working after a clean install

Hi folks,

I just downloaded & installed IntelliJ CE on a 64-bit Ubuntu Linux system and the help is not working at all.

I get a "server not found" error from my (Firefox) browser for the URL www.%u.com.

I assume that Firefox added the www. and the .com so I (further) assume that some config value "%u" - which ought to be "www.jetbrains.com/idea" is missing or corrupt.

Can anyone point me in the right direction to resolve this issue?

Thanks,
otto



Attachment(s):
idea.log.zip
8 comments
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Welcome to the IntelliJ IDEA community.

The URL to the web help page is http://www.jetbrains.com/idea/webhelp

I'd suggest opening a bug report on the issue you are encountering at http://youtrack.jetbrains.net so the JetBrains development team can resolve the issue.

Have a great day.

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Hi Mark,

Thanks for the link. I've reported it http://youtrack.jetbrains.com/issue/IDEA-82565

Maybe some other user knows the answer though...

Otto

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Hi Otto,

I've seen such a problem once, and in my case it was obsolete URL mappings - some leftovers from a previous Ubuntu versions. If I remember it right they were in a .gconf/desktop/gnome/url-handlers directory. After deleting all of them and restarting session the issue was gone.

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Hi Roman,

Thanks, but that wasn't it.

Otto

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Hallo again Roman,

This is interesting... After trying out your fix there was no change i.e. still "server not found", BUT...

I rebooted and tried again. This time I actually got the correct help web page - but in Opera, not in Firefox!?! Hmm... I'd changed nothing in IntelliJ and the default application for the web was still Firefox. This I do not understand.

Anyway, I restored the deleted contents of .gconf/desktop/gnome/url-handlers, rebooted and tried again. And got back to the original problem of "server not found" in Firefox.

Looks like the problem is somehow related to Gnome (or maybe Unity, which I use). Anyway I don't understand it, maybe a Gnome/Linux/IntelliJ-Guru can explain it...

Otto

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The issue has been resolved in the current EAP version, so I'm marking it as solved.

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Please also take a look at .local/share/applications/mimeapps.list and .local/share/applications/defaults.list files.
Yes, Gnome configuration seems to be a nightmare.

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Interesting... many thanks for taking the trouble ;-)

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