No progress on Jira troubles?

There had been a big quarrel when Jira was introduced.
Someone from Atlassian promised help, but little seems to have happened.

After I have been using Jira for a while, here is what get's on my nerves the most:

  • Is there any way to automatically watch all issues that I create? All to often I miss comments someone entered on those issues.

  • Can't you add a login form to the "you are not logged in page"?

I always grind my teeth when I get to the page and Jira forces me to acknowledge its own stupidity by requiring me to click on the login link myself.
But maybe I am just spoilt by Idea's usability.

  • Still no recent discussions overview. Discussions are getting either repeated in forum and Jira or ignored by the majority because they don't watch a particular Jira issue.

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Stephen Kelvin wrote:

  • Is there any way to automatically watch all issues that I create?

All to often I miss comments someone entered on those issues.


You don't need to watch any issue you create, theres a preset filter for
"Issues I created" in the upper right portion of the JIRA interface
called "Reported Issues".

  • Can't you add a login form to the "you are not logged in page"? I

always grind my teeth when I get to the page and Jira forces me to
acknowledge its own stupidity by requiring me to click on the login
link myself.


Hmm, not sure on this one, if I'm ever logged out, hitting the JIRA
pages will automatically direct me to the login page. However, if you
have cookies enabled, JIRA -never- logs you out....

  • Still no recent discussions overview. Discussions are getting

either repeated in forum and Jira or ignored by the majority because
they don't watch a particular Jira issue.


If you used a valid email address, you should be getting emails
automatically whever the issues you create are updated or modified.

If not, thats a configuration issue JetBrains should address in their
notification-scheme configs. Other than that, you can always read the
jetbrains.intellij.jira.idea newsgroup.

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Mark Derricutt wrote:
>> * Still no recent discussions overview. Discussions are getting
>> either repeated in forum and Jira or ignored by the majority because
>> they don't watch a particular Jira issue.


If you used a valid email address, you should be getting emails
automatically whever the issues you create are updated or modified.

If not, thats a configuration issue JetBrains should address in their
notification-scheme configs. Other than that, you can always read the
jetbrains.intellij.jira.idea newsgroup.


The newsgroup is hard to read with Thunderbird because it takes 1-3
seconds just to load a message. It would be nice to show recent comment
discussions in a forum format don't you think?

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Keith Lea wrote:

The newsgroup is hard to read with Thunderbird because it takes 1-3
seconds just to load a message. It would be nice to show recent comment
discussions in a forum format don't you think?


The newsgroup is exposed via the web-forums as well afaik...

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The newsgroup is exposed via the web-forums as well afaik...

If so it's something I missed - and missed dearly.
Can you point me to an URL?

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You don't need to watch any issue you create, theres a
preset filter for "Issues I created" in the upper right
portion of the JIRA interface called "Reported Issues".


Sure, I know, but I have created so many issues, that I don't really notice if something changes there. Also I have not been able to get a "fixed in build" column to show in that report.

If you used a valid email address, you should be getting
emails automatically whever the issues you create are
updated or modified.

>

If not, thats a configuration issue JetBrains should
address in their notification-scheme configs. Other than
that, you can always read the jetbrains.intellij.jira.idea newsgroup.


I don't get mails automatically - I have to explicitly click on "watch this issue".
Guess I'll try the newsgroup after all.

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Keith Lea wrote:

The newsgroup is hard to read with Thunderbird because it takes 1-3
seconds just to load a message.


Not here. I use Thunderbird to read the newsgroups too, and it's pretty
speedy. Less than 1 second if there are no large attachments.

Bas

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True, after hearing many people recommend JIRA I am quite disappointed
(in the people who recommended it to me:-).

My main gripe is the search.
1. It is soooo veeeeerryyyy sssllloooooooowwww
2. Anything I type in the query field (or any other) is gone when I
switch projects
3. The query field jumps around
4. Type in the wrong thing and I get an exception screen

Which means duplicates are hard to find these days.

Bas

Stephen Kelvin wrote:

There had been a big quarrel when Jira was introduced. Someone from
Atlassian promised help, but little seems to have happened.

After I have been using Jira for a while, here is what get's on my
nerves the most:

  • Is there any way to automatically watch all issues that I create?

All to often I miss comments someone entered on those issues.

  • Can't you add a login form to the "you are not logged in page"? I

always grind my teeth when I get to the page and Jira forces me to
acknowledge its own stupidity by requiring me to click on the login
link myself. But maybe I am just spoilt by Idea's usability.

  • Still no recent discussions overview. Discussions are getting

either repeated in forum and Jira or ignored by the majority because
they don't watch a particular Jira issue.

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Bas Leijdekkers wrote:

Keith Lea wrote:

>> The newsgroup is hard to read with Thunderbird because it takes 1-3
>> seconds just to load a message.


Not here. I use Thunderbird to read the newsgroups too, and it's pretty
speedy. Less than 1 second if there are no large attachments.

Bas


For me it's slow enough that reading a large conversation is almost not
worth it, when it would be easy to just scroll around in a forum-type
interface.

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Stephen Kelvin wrote:

I don't get mails automatically - I have to explicitly click on "watch this issue".
Guess I'll try the newsgroup after all.


My guess is Jetbrains removed that from their chosen Notification
Scheme. You could always ask them to put it back...

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Bas Leijdekkers wrote:

3. The query field jumps around


What do you mean it jumps around? Seems to stay in place here, so does
the quick search...

4. Type in the wrong thing and I get an exception screen


Can't say I've seen any exceptions shown on JetBrains install, any examples?

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Keith Lea wrote:

For me it's slow enough that reading a large conversation is almost not
worth it, when it would be easy to just scroll around in a forum-type
interface.


Using a decent newsreader helps, I wish thunderbird could operate in a
more traditional 'offline' newsreader mode. Being purely online is
handy, but sub-optimal.

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I wish thunderbird could operate in a more traditional 'offline'
newsreader mode. Being purely online is handy, but sub-optimal.


I don't know what a traditional offline mode is, but you can mark the
Jetbrains newsgroups for offline use (Tools / Account Settings / ]]> / Offline & Disk Space / Select newsgroups for offline use).
Then you can simply download all messages (File / Offline /
Download/sync now), go offline, and read everything from the disk cache.

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Mark Derricutt wrote:

Using a decent newsreader helps


Can you recommend one?

Bas

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Mark Derricutt wrote:

Bas Leijdekkers wrote:

>>3. The query field jumps around


What do you mean it jumps around? Seems to stay in place here, so does
the quick search...


The default search is in all projects. When I select a project an extra
"Project Components" area is inserted pushing the query field down.

>>4. Type in the wrong thing and I get an exception screen


Can't say I've seen any exceptions shown on JetBrains install, any examples?


The simplest example is typing not a number in the "Fixed in Build"
field. I tried to reproduce some other examples, but now search doesn't
work at all (I'm afraid I broke it).
I could live with some exceptions and relocating query fields, if the
search wasn't so slow. But even slow is better then completely broken.

Bas

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Hello Bas,

>> Using a decent newsreader helps
>>
BL> Can you recommend one?

http://www.jetbrains.com/omea/reader/

I recommend to get the EAP version from http://www.jetbrains.com/omea/download/eap.html
- it's much better than the 1.0 release.

--
Dmitry Jemerov
Omea Project Leader
JetBrains, Inc.
http://www.jetbrains.com
"Develop with pleasure!"


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Bas Leijdekkers wrote:

True, after hearing many people recommend JIRA I am quite disappointed


I agree.

Which means duplicates are hard to find these days.


The thing that bothers me most is that there is no way to search all the three IDEA
projects at once. You either have to search all projects, which very often results in a
lot of unwanted results, or you have to do the same query 3 times (or just don't bother to
search).

Sascha

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>>True, after hearing many people recommend JIRA I am quite disappointed


I agree.


If you are at the developer side, JIRA is the best I've seen so far,
because it's not just a list of issues, but it groups them in versions.

Unfortunately it does not do it "right" to the last detail. For example,
an issue could be solved in different versions, each link between an
issue and version should have its own state. Currently only issues have
states.

>>Which means duplicates are hard to find these days.


The thing that bothers me most is that there is no way to search all the three IDEA
projects at once. You either have to search all projects, which very often results in a
lot of unwanted results, or you have to do the same query 3 times (or just don't bother to
search).


I agree. Searching in JIRA is a PITA, here the old Jetbrains Tracker was
much better configurable.

Tom

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Jonas Kvarnström wrote:

server> / Offline & Disk Space / Select newsgroups for offline use).
Then you can simply download all messages (File / Offline /
Download/sync now), go offline, and read everything from the disk cache.


True - but I don't particularly want to be in OFFLINE mode. I want a
combination of both. download cache the articles on startup ( I can
trigger this via the menu ), but unless I actually go into OFFLINE mode,
the cache doesn't seem to be used.

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Bas Leijdekkers wrote:

>> Using a decent newsreader helps

Can you recommend one?


I usually use pan (linux and windows builds available), but lately have
been using Thunderbird to give it a good bashing..

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Sascha Weinreuter wrote:

The thing that bothers me most is that there is no way to search all the three IDEA
projects at once. You either have to search all projects, which very often results in a
lot of unwanted results, or you have to do the same query 3 times (or just don't bother to
search).


Everyone bitching on this one get your voting bums over to
http://jira.atlassian.com/browse/JRA-2755 and
http://jira.atlassian.com/browse/JRA-699

Looking at the comments I see:

Sorry to disappoint, but we have decided to postpone this feature.

We want to get the new core features in 3.2 polished and ready so we
have had to let this nice-to-have slip.
Sorry if you were relying on this one getting in!

Nick


Annoying....

Searching over project-group (enterprise only) would be a step up...

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Dmitry Jemerov (JetBrains) wrote:

http://www.jetbrains.com/omea/reader/


Windows only still isn't it?

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Hello Mark,

>> http://www.jetbrains.com/omea/reader/
>>
MD> Windows only still isn't it?

Right. The headers of Bas' message showed that he used a Windows version
of Thunderbird, so I thought it wouldn't be a problem for him. :)

--
Dmitry Jemerov
Omea Project Leader
JetBrains, Inc.
http://www.jetbrains.com
"Develop with pleasure!"


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Dmitry Jemerov (JetBrains) wrote:

Right. The headers of Bas' message showed that he used a Windows version
of Thunderbird, so I thought it wouldn't be a problem for him. :)


Have any of the .NETers at JetBrains looked at Mono/GTKSharp and that
direction of things? ( offtopic and definitely the wrong group but... )


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Hello Mark,

>> Right. The headers of Bas' message showed that he used a Windows
>> version of Thunderbird, so I thought it wouldn't be a problem for
>> him. :)
>>
MD> Have any of the .NETers at JetBrains looked at Mono/GTKSharp and
MD> that direction of things? ( offtopic and definitely the wrong group
MD> but... )

Yes, we are monitoring the development of the Mono project. I don't think
that the Omea UI will ever be rewritten in GTK#, but the Managed Windows
Forms effort looks like something we could use when it gets more mature.

--
Dmitry Jemerov
Omea Project Leader
JetBrains, Inc.
http://www.jetbrains.com
"Develop with pleasure!"


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