JetBrains don't honor Idea 7 personal license for upgrade to Idea 8?

Hi folks,


I own Idea 7 personal license. Yesterday tried to upgrade to Diana, but the upgrade server rejected my Idea 7 license saying it "does not qualify for upgrade". The Web interface gave me a choice of contacting the sales which I did but there has been no word from them.


Anybody experienced anything alike? I am wondering how long does it take to get through this red tape; my I8 eval license expires in a week... After which the choice is either to go back to I7 or go vim-vim-vim......

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Purchasing an upgrade to my personal license has always been a simple process for me; and I've never seen any complaints here in the forums. I'm sure the issue you are experiencing is just a glitch. Give JetBrains a chance to resolve it for you. Send them a follow-up e-mail (sales@jetbrains.com) if you haven't heard back from them on Monday. Keep in mind that time differences and different holidays in different parts of the world can sometimes play a factor in delayed responses. I have always found JetBrains to be a responsive and honorable company.

When did you buy your IDEA 7 license? Keep in mind that if purchased it after August 31, 2008 you do not need to buy an update to 8. Any IDEA 7 license purchased after August 31, 2008 includes an IDEA 8 upgrade for free. The sales server may present that as not qualifying for an update because it doesn't need one. Just a thought.

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After seeing your post I decided to upgrade my Idea 7 personal license. I had no trouble doing this.
If you haven't done this I would suggest getting the license key from the original email that was sent to you.
It's tempting to grab the created License file under the .IntelliJIdea70/config directory however in my case
it contained funny characters that TextPad complained about.

-Rob

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There was an document update posted recently about this http://www.jetbrains.net/devnet/docs/DOC-200:

"Please note that this file has UCS2 (2-byte Unicode) encoding and you can't view it with Notepad, you need to open it in some Unicode-aware editor. First line contains the key, second line contains user name."

My experience as well as that of a friend is that the sales representatives at JetBrains are competent and helpful, so if you encounter difficulty, don't hesitate to contact them.

Randall Schulz

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I had the same problem. Oddly enough the website also would not take my older (ver 5 and 6) licenses either. I just emailed them for help. So it sounds like the upgrade order works for many folks, but not all.

Eric

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right. Now, after about half a dozen emails back and forth, I got a working license. Same happened when I upgraded from 6 to 7, guess me so lucky huh! So the morale of this story - if you plan to upgrade, start a few days early especially if you are barging into a weekend with the payment and related expectations. Idea is well worth it though. The UML class charting is so sweet, using it like every other day.

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never had a problem upgrading myself, either from 6 to 7 nor 7 to 8.
Might not get the new license the same day, but never had to wait much over 24 hours (depending on time of day I placed the order).

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