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what is "Your purchased license key"?

Anything between ===== LICENSE BEGIN ===== and ===== LICENSE END ===== (including these line, I would guess)

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Unfortunately this text (with and without first and last lines) isn't accepted by form on this page: http://www.jetbrains.com/eshop/customers/userIdentification.do

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Please try the 'Renew now' link under "Personal License" on this page: http://www.jetbrains.com/phpstorm/buy/index.jsp and specify your license key in the popup.

I hope it helps,
-Eugene

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I got:

We were unable to find any renew options for this license key. Please contact our sales team for clarifying.


So, I must buy a new license, right?

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You should do as suggested -- contact sales@ . Regardless which kind of licence you have (a gift, open source or commercial one) you are still entitled for a support.

Because you are still actively participating in EAP program (submitting bug reports), I will not be surprised that they will have another free license available for you.

P.S.
I had no problems upgrading my commercial licence -- I just clicked the link from email and had my licence details filled automatically :)

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Seems like it would be much easier to buy new license than deal with jetbrains website, post questions in this forum, write to their support, etc...

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Dmitry, if your e-mail in YouTrack profile is correct, just wait for a note from us ;)
Alexey Korsun, marketing manager at JetBrains.

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Yes, just got your email. Thank you for free subscription renewal :) , wait for new bug reports from me ]:)

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