Jetbrains applications randomly crash on i9HX processor
Since the YouTrack issues are successfuly being ignored by Jetbrains staff after running out of prepared answers, I would like to ask for a solution here.
I've ran into problem with JetBrains products on new laptop. For some reason, the applications occasionally crash and I couldn't figure out why. Sometimes it work fine for hours without crashing, sometimes it crashes 3 times per 10 minutes.
When working, the application simply instantly closes itself (all instances), NOT saving recent changes!!!, when for example:
- something is typed to the editor
- a keyboard shortcut is pressed
- project file is opened
- ...
I'm facting this issue with:
- IDEA
- Rider
- Datagrip
Highlights:
- OS updated
- BIOS updated
- Latest Jetbrains product versions
- memtest didn't found any issues (6h 30m of testing, 8 passes, 0 errors)
- built-in and external hardware tests show no hardware issues
- need to prove hardware issue when asking for replacement via warranty…
ERROR:
# # A fatal error has been detected by the Java Runtime Environment: # # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffcf8112c82, pid=15160, tid=592 # # JRE version: OpenJDK Runtime Environment JBR-21.0.3+13-509.4-jcef (21.0.3+13) (build 21.0.3+13-b509.4) # Java VM: OpenJDK 64-Bit Server VM JBR-21.0.3+13-509.4-jcef (21.0.3+13-b509.4, mixed mode, tiered, compressed oops, compressed class ptrs, g1 gc, windows-amd64) # Problematic frame: # V [jvm.dll+0x142c82] # # No core dump will be written. Minidumps are not enabled by default on client versions of Windows # # If you would like to submit a bug report, please visit: # https://youtrack.jetbrains.com/issues/JBR #
Specs:
Laptop: Lenovo Legion 7 16IRX9
Display/Resolution: 16" 3.2K (3200x2000) IPS, 1430nits, 100% DCI-P3, 165Hz
Processor: Intel® Core™ i9-14900HX
RAM: 32GB DDR5-5600
GPU: NVIDIA® GeForce RTX™ 4070
OS: Windows 11 Pro (updated)
NOTE: I don't face stability issues with other (non-JetBrains) applications.
NOTE2: Mobile i9 processors (HX) are not affected by known “i9 instability issue”.
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Hi, please check this workaround to see if it works:
https://youtrack.jetbrains.com/articles/SUPPORT-A-525/IDE-crashes-on-Windows-with-Intel-Core-11th-13th-and-14th-Gen-CPUs-with-EXCEPTIONACCESSVIOLATION-0xc0000005
Also kindly please share the issue link then we'll ping the developer.