Problems with renewing student license

Answered

So for my course, i've been given instructions: You can also get IntelliJ Ultimate for free through the JetBrains Education programme6 – all you need to do is verify your university email address, however this is optional.

When I apply, i get "If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link", so i click on link and it says u have no license… so i click on “Apply for a free student or teacher license for educational purposes”, it takes me to applying for it but AGAIN i get "If you would like to renew your Student License, please use the dedicated link in your JetBrains Account, or check the email reminder we send out one week before your license expires for the same link", help please.

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9 comments
Hello Faahema,

Thank you for your request. Unfortunately, our records don't show any student subscription linked with your name. We would be happy to help you to solve your issue, and will just need a little more info. Please send me your student email address/the number of order/License ID and any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
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Unfortunately, I am also encountering the same issue.  I tried opening Intellij and all of sudden it said there any no licenses associated with my account. I tried renewing it and it keeps on cycling me back to the application page. When i try to apply i get an error saying “If i would like to renew my license, I should use the dedicated link in my student account”

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Hello Adedowale 712,

Thank you for reaching out to us. We would be happy to help you to solve your issue, and will just need a little more info. Please send me the email address where the subscription was delivered/the number of order and any officially issued document in the PDF format with your full name and confirmation of your current student status in
2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
After getting this documentation I'll help you to solve the issue.
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Okay, to what email do I send the documents?

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Hello,

Please send the required documents in the PDF format as the attachment to your reply for this message.
Thanks, I look forward to hearing from you.
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License email : adebowale.712@unb.ca

I don't know if this is a glitch on my end but I am only able to attach images to this message, there is no option to attach pdf documents

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Hello Adebowale 712,

Thank you for your reply. Unfortunately, without getting your up-to-date supporting document with your full name and the confirmation of your student status in 2024/2025 academic year I cannot proceed with processing your request. Please create a request at sales@jetbrains.com with a description of your problem and provide all necessary information with your supporting document.
Thanks, I look forward to hearing from you.
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My license email is: 2369692@etu.cegpsth.qc.ca

I am also having the same issue as them and I never recieved an email to renew my license. Can you help?

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Hello,

Thank you for reaching out to us. Unfortunately, our records don't show any application or a student subscription linked with this email address 2369692@etu.cegpsth.qc.ca. Please check the correctness of your student email address.  If you are a student, please apply for a free student subscription at https://www.jetbrains.com/shop/eform/students.

To obtain a free subscription, you may apply using any one of the following:
• An email address associated with your educational institution, for example, ijs@mit.edu (mailto:ijs@mit.edu).
 • Your ISIC/ITIC membership: You can attach a scanned copy of your ISIC/ITIC card to your application.
• Your GitHub account: If you have a GitHub Student Developer Pack, you can use the Authorize with GitHub option to claim a free subscription.

If the option University email address doesn't work for you, please apply with the other options GitHub or ISIC card.
If you need any further assistance, please send me any officially issued document in the PDF format with your full name and confirmation of your current student status in 2024/2025 academic year for validation of your JetBrains account ownership and eligibility.
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