Unfortunately, it’s not quite clear what the problem is. Can you please describe it in more detail?Also, would it be possible to collect and share log files as the initial troubleshooting step? These can be collected with the Help > Collect Logs and Diagnostic Data menu action.
We need the IDE logs to see what's going on. Please could you upload them to some file server ( https://uploads.jetbrains.com/ , for example) and share the link here?
Unfortunately, it’s not quite clear what the problem is. Can you please describe it in more detail?Also, would it be possible to collect and share log files as the initial troubleshooting step?
These can be collected with the Help > Collect Logs and Diagnostic Data menu action.
Command: webstorm Path: /Applications/WebStorm.app/Contents/MacOS/webstorm Identifier: com.jetbrains.WebStorm Version: 2022.3 (WS-223.7571.168) Team ID: 2ZEFAR8TH3 Is First Party: No Beta Identifier: 1879F38D-2BA9-51F9-83BF-74C6DC70A6E6 Architecture: arm64 Parent: launchd [1] PID: 5045 Time Since Fork: 814s Event: hang Duration: 79.69s Duration Sampled: 4.80s (process was unresponsive for 75 seconds before sampling) Steps: 48 (100ms sampling interval) Hardware model: Mac14,5 Active cpus: 12 HW page size: 16384 VM page size: 16384 Time Since Boot: 2785s Time Awake Since Boot: 2580s Time Since Wake: 358s Fan speed: 0 rpm Total CPU Time: 10.971s (26.1G cycles, 33.5G instructions, 0.78c/i) Advisory levels: Battery -> 2, User -> 2, ThermalPressure -> 0, Combined -> 2 Free disk space: 159.39 GB/926.35 GB, low space threshold 3072 MB Vnodes Available: 61.84% (162745/263168, 219621 allocated) Models: none Launchd throttled processes: system/com.opswat.GearsUpdater throttled after exit(): throttled samples 1-48 Preferred User Language: en-GB, ru-AM Country Code: GB Keyboards: ABC, Russian - Phonetic OS Cryptex File Extents: 919 -------------------------------------------------- Timeline format: stacks are sorted chronologically Use -i and -heavy to re-report with count sorting -------------------------------------------------- Heaviest stack for the main thread of the target process: 48 start + 2840 (dyld + 25204) [0x1999f0274] 48 main + 3324 (webstorm + 18604) [0x1007a88ac] 48 CFRunLoopRunSpecific + 588 (CoreFoundation + 505636) [0x199e56724] 48 __CFRunLoopRun + 840 (CoreFoundation + 508200) [0x199e57128] 48 __CFRunLoopDoSources0 + 244 (CoreFoundation + 513420) [0x199e5858c] 48 __CFRunLoopDoSource0 + 176 (CoreFoundation + 514088) [0x199e58828] 48 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 28 (CoreFoundation + 514196) [0x199e58894] 48 __NSThreadPerformPerform + 264 (Foundation + 495488) [0x19b044f80] 48 +[ThreadUtilities invokeBlockCopy:] + 28 (libosxapp.dylib + 22064) [0x129bc5630] 48 +[AWTStarter starter:headless:] + 488 (libawt_lwawt.dylib + 539480) [0x13ac83b58] 48 +[NSApplicationAWT runAWTLoopWithApp:] + 208 (libosxapp.dylib + 14152) [0x129bc3748] 48 -[NSApplication run] + 520 (AppKit + 188552) [0x19d9b4088] 48 -[NSApplication _handleEvent:] + 60 (AppKit + 5919976) [0x19df2b4e8] 48 -[NSApplicationAWT sendEvent:] + 436 (libosxapp.dylib + 15200) [0x129bc3b60] 48 -[NSApplication(NSEventRouting) sendEvent:] + 1656 (AppKit + 10084536) [0x19e3240b8] 48 -[AWTWindow_Normal sendEvent:] + 88 (libawt_lwawt.dylib + 126664) [0x13ac1eec8] 48 -[NSWindow(NSEventRouting) sendEvent:] + 284 (AppKit + 1448784) [0x19dae7b50] 48 -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 384 (AppKit + 1449632) [0x19dae7ea0] 48 -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 3672 (AppKit + 1927320) [0x19db5c898] 48 -[NSControl mouseDown:] + 448 (AppKit + 1931768) [0x19db5d9f8] 48 -[_NSThemeZoomWidgetCell trackMouse:inRect:ofView:untilMouseUp:] + 404 (AppKit + 12488916) [0x19e56f0d4] 48 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 580 (AppKit + 1934708) [0x19db5e574] 48 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 144 (AppKit + 1935100) [0x19db5e6fc] 48 NSControlTrackMouse + 1480 (AppKit + 1936624) [0x19db5ecf0] 48 -[_NSThemeZoomWidgetCell _sendActionFrom:] + 84 (AppKit + 12489804) [0x19e56f44c] 48 -[NSButtonCell _sendActionFrom:] + 96 (AppKit + 1947496) [0x19db61768] 48 -[NSCell _sendActionFrom:] + 204 (AppKit + 1947756) [0x19db6186c] 48 __26-[NSCell _sendActionFrom:]_block_invoke + 100 (AppKit + 1947972) [0x19db61944] 48 -[NSControl sendAction:to:] + 72 (AppKit + 1948160) [0x19db61a00] 48 -[NSApplication(NSResponder) sendAction:to:from:] + 460 (AppKit + 1948668) [0x19db61bfc] 48 -[_NSFullScreenSpace(Transitions) startTransition:] + 92 (AppKit + 14727672) [0x19e7919f8] 48 -[_NSEnterFullScreenTransitionController start] + 928 (AppKit + 12804304) [0x19e5bc0d0] 48 -[NSWindow(NSWindow_Theme) _performHoldingResizeSnapshots:completionHandler:] + 132 (AppKit + 11818896) [0x19e4cb790] 48 __47-[_NSEnterFullScreenTransitionController start]_block_invoke + 28 (AppKit + 12804544) [0x19e5bc1c0] 48 -[_NSEnterFullScreenTransitionController setupWindowForAfterFullScreenEnter] + 96 (AppKit + 12790784) [0x19e5b8c00] 48 NSPerformVisuallyAtomicChange + 108 (AppKit + 511144) [0x19da02ca8] 48 __76-[_NSEnterFullScreenTransitionController setupWindowForAfterFullScreenEnter]_block_invoke + 356 (AppKit + 12791152) [0x19e5b8d70] 48 -[NSWindow setStyleMask:] + 176 (AppKit + 510856) [0x19da02b88] 48 NSPerformVisuallyAtomicChange + 108 (AppKit + 511144) [0x19da02ca8] 48 __25-[NSWindow setStyleMask:]_block_invoke + 996 (AppKit + 512224) [0x19da030e0] 48 -[NSWindow(NSFullScreen) _fullScreenStatusChanged] + 96 (AppKit + 15160428) [0x19e7fb46c] 48 -[_NSFullScreenMenuBarCompanionController tile] + 200 (AppKit + 9351668) [0x19e2711f4] 48 -[_NSFullScreenMenuBarCompanionController layoutTitlebarViews] + 284 (AppKit + 9344696) [0x19e26f6b8] 48 -[NSTitledFrame tileAndSetWindowShape:] + 64 (AppKit + 476308) [0x19d9fa494] 48 -[NSThemeFrame _tileTitlebarAndRedisplay:] + 40 (AppKit + 432268) [0x19d9ef88c] 48 -[NSThemeFrame _updateTitlebarContainerViewFrameIfNecessary] + 256 (AppKit + 432972) [0x19d9efb4c] 48 -[_NSFullScreenMenuBarCompanionController layout] + 128 (AppKit + 9348732) [0x19e27067c] 48 NSPerformVisuallyAtomicChange + 108 (AppKit + 511144) [0x19da02ca8] 48 -[_NSFullScreenMenuBarCompanionController resizeContentWindow] + 152 (AppKit + 9348528) [0x19e2705b0] 48 -[NSWindow _setFrameCommon:display:fromServer:] + 2868 (AppKit + 517448) [0x19da04548] 48 -[NSNotificationCenter postNotificationName:object:userInfo:] + 88 (Foundation + 40916) [0x19afd5fd4] 48 _CFXNotificationPost + 732 (CoreFoundation + 266140) [0x199e1bf9c] 48 _CFXRegistrationPost + 436 (CoreFoundation + 1061204) [0x199ede154] 48 ___CFXRegistrationPost_block_invoke + 88 (CoreFoundation + 1061388) [0x199ede20c] 48 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 148 (CoreFoundation + 467808) [0x199e4d360] 48 -[AWTWindow _deliverMoveResizeEvent] + 892 (libawt_lwawt.dylib + 143060) [0x13ac22ed4] 48 jni_CallVoidMethod + 312 (libjvm.dylib + 4923948) [0x103f8e22c] 48 jni_invoke_nonstatic(JNIEnv_*, JavaValue*, _jobject*, JNICallType, _jmethodID*, JNI_ArgumentPusher*, JavaThread*) + 796 (libjvm.dylib + 4905940) [0x103f89bd4] 48 JavaCalls::call_helper(JavaValue*, methodHandle const&, JavaCallArguments*, JavaThread*) + 908 (libjvm.dylib + 4538960) [0x103f30250] 48 ??? [0x108228140] 48 ??? [0x10822dfc8] 48 ??? [0x10822dfc8] 48 ??? [0x10822dfc8] 48 ??? [0x10822dfc8] 48 ??? [0x10822de68] 48 ??? [0x10822de68] 48 ??? [0x1082318ac] 48 Java_sun_lwawt_macosx_LWCToolkit_doAWTRunLoopImpl + 400 (libawt_lwawt.dylib + 542804) [0x13ac84854] 48 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 212 (Foundation + 371960) [0x19b026cf8] 48 CFRunLoopRunSpecific + 588 (CoreFoundation + 505636) [0x199e56724] 44 __CFRunLoopRun + 1212 (CoreFoundation + 508572) [0x199e5729c] 44 __CFRunLoopServiceMachPort + 160 (CoreFoundation + 514620) [0x199e58a3c] 44 mach_msg + 24 (libsystem_kernel.dylib + 4764) [0x199d2f29c] 44 mach_msg_overwrite + 480 (libsystem_kernel.dylib + 39672) [0x199d37af8] 44 mach_msg2_trap + 8 (libsystem_kernel.dylib + 3924) [0x199d2ef54] *44 ??? (kernel.release.t6020 + 237264) [0xfffffe0008751ed0] Process: webstorm (WebStorm) [5045] UUID: 0A4A1D09-BDCC-30E1-8577-4478AA32E8E8 Path: /Applications/WebStorm.app/Contents/MacOS/webstorm Identifier: com.jetbrains.WebStorm Version: 2022.3 (WS-223.7571.168) Team ID: 2ZEFAR8TH3 Is First Party: No Beta Identifier: 1879F38D-2BA9-51F9-83BF-74C6DC70A6E6 Shared Cache: E36100C7-89E7-3970-8938-8483CCD7019A slid base address 0x199924000, slide 0x19924000 (System Primary) Architecture: arm64 Parent: launchd [1] UID: 501 Footprint: 1008.12 MB Time Since Fork: 814s Num samples: 48 (1-48) CPU Time: 1.665s (3.8G cycles, 9.6G instructions, 0.40c/i) Note: Unresponsive for 75 seconds before sampling Num threads: 88 Note: 3 idle work queue threads omitted
Could you share the logs I asked for?
It is about an hour that it tries to upload files
My OS is 32GB
Elena Pogorelova I can not get logs, because IDE is frozen
We need the IDE logs to see what's going on. Please could you upload them to some file server ( https://uploads.jetbrains.com/ , for example) and share the link here?
If you can't access the menu, please share the log directory content zipped.
Elena Pogorelova Upload ID for https://uploads.jetbrains.com/
2025_01_20_qDGd3dAf3HsVBJy4TjwXZ1
2025_01_20_KFLycM1xAsrYpEST8YG3T1
Try clearing WebStorm's cache and restarting your Mac; it often resolves loading issues after system updates. @retro bowl