5 comments

Hi Carlos Guzman, it seems to be the same as JBR-8422 . Could you try the solution mentioned here with the corresponding JetBrains IDE runtime?

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this happens after altering the macOS keyboard settings under "System Settings app > Keyboard > Keyboard Shortcuts... > Windows" in Sequoia 15.4

the only solution I have found is to set up a new user account

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Brian I was editing some shortcuts. Do you think it was related?

 

Mikhail Tarabrikov That did not work.

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yes, from my testing, any edits to the ‘Windows’ shortcuts section (added in the latest macOS update) will cause JetBrains IDEs to crash.

you can quickly verify this in your environment by creating a new user and attempting to run the IDE. it will successfully launch as long as these settings are not changed.

things I have tried that did NOT work: resetting default shortcuts, deleting ~/Library folder, deleting any JetBrains related directories/files/apps, and the solution in JBR-8422.

the only thing that allowed successful launch for an affected user account was deleting both the contents of /Library  and ~/Library (which I do not recommend and do not understand why this would be the case)

 

EDIT: I am unable to create issues in YouTrack. After filling out the Summary and attaching log files, the Create button is disabled and says ‘Please enter a summary’ Mikhail Tarabrikov 

EDIT: a better work around is suggested in JBR-8562 Carlos Guzman 

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Carlos Guzman, Brian, this issue requires thorough investigation, please create an issue on YouTrack, attach all relevant information for quicker resolution: IDE logs along with Java crash logs (the files like java_error_in*.log, jbr_err*.log (if any) located usually in home directory)

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