JetBrains AI Assistant fails to load when 3rd-party reporting and telemetry services are blocked

Created August 03, 2025 21:30

When I block network access to reporting and telemetry services, JetBrains AI Assistant is stuck at “loading.” When I allow network access to reporting and telemetry services, the plugin works.

This is concerning. At the least, it means the plugin is dependent on connecting to these services. At the worst, it means the plugin may still be sending usage information regardless of opting out of sharing.

1 comment

Vladislav Kuzmeniuk

Created August 18, 2025 10:48

Official comment

Hello,

Thank you for sharing your concerns about data collection — let me provide some clarity.

We have a detailed Data Collection and Use Policy that explains exactly what information we collect.

And block "reporting and telemetry" services shouldn't be the reason for the malfunctioning of the AI Assistant. We need to understand if the issue happens due to a license activation issue or chat requests don't reach the destination API.

To help us with the troubleshooting, please follow the next steps:

Disable data collection under Settings | Appearance & Behavior | System Settings | Data Sharing, uncheck the checkboxes:
- Allowed detailed data collection by JetBrains AI
- Send Usage Statistics
Make sure that you don't block important sources (see How to allow access to JetBrains AI Assistant in the company network firewall/proxy)
Collect Debug logs (see How to collect IntelliJ IDE logs for AI Assistant troubleshooting) and provide the upload ID so that we can find it.

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