PHPstorm unresponsive

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Kiekendraad
Created

When I open PhpStorm, I have about five seconds to click around. The tabs from the previous session open (even though I had already closed them several times previously LOL), and then everything freezes. The only things that still work are the default Windows minimize, maximize, and close buttons in the top-right corner.

If I’m lucky, PhpStorm eventually doesnt freeze at startup and I can work, but at the moment I’m on my eighth attempt to start it.

I suspect the issue is related to Copilot, but it’s hard to verify since I can’t interact with anything once it freezes.

 

 

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Anastasiia Zyrianova
Created

Hi Kiekendraad,

It would be helpful if you could share logs from Help | Collect Logs and Diagnostic Data for further investigation. They can be uploaded here: https://uploads.jetbrains.com/. Just let us know the upload ID.

Also, if logs can not be collected in the IDE, they can be found on the filesystem. 

0
Avatar
Kiekendraad
Created

The uploaded file is Upload id: 2025_08_14_9PqftBGvaVzB27bvv9dufa (file: phpstorm-logs-20250814-10494212019224414979499934.zip)

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Avatar
Anastasiia Zyrianova
Created

As in the provided logs there are a lot of exceptions from the plugins, please perform the following:
1. Close PhpStorm.
2. Open %APPDATA%\JetBrains\PhpStorm2025.2\plugins on the filesystem. 
3. Move all the directories outside of this folder, for example, to the Desktop.
4. Start PhpStorm.

If the issue with the freezes persists, share a fresh set of logs with the plugins still disabled.

0
Avatar
Kiekendraad
Created

Thank you for your help. I emptied the folder, and everything works fine now.

However, after reinstalling GitHub Copilot, the freezing issue returned. It’s a great extension when it works, but this doesn’t seem to be a JetBrains(IDE) problem.

Thanks again!

0
Avatar
Anastasiia Zyrianova
Created

Thank you for your reply!

Indeed, there is not much we can do about the GitHub Copilot. Consider reporting this directly to the plugin developer: https://github.com/microsoft/copilot-intellij-feedback/issues.

0
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Ahmed Elrayes
Created

Anastasiia Zyrianova in my end on macos seems like after upgrading to latest version of phpstorm, now trying to update any plugin makes the whole application not responding and cannot do anything but force quit it then reopen

i mean only from this window, i didn't try from inside the application itself settings.
 

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Avatar
Uros Glogovac
Created
Hi Ahmed,

To investigate the freeze further, after reproducing the issue (trying to update > wait 10 seconds > force quit > start IDE again) could you collect logs by navigating to Help | Collect Logs and Diagnostic Data after that you could upload it to our secure server https://uploads.jetbrains.com/ and attach the id here.
0
Avatar
A Soentgerath
Created

Hi.

I have the same issue with the newer version of php storm. I go to the open tab and then the explorer loads very long until I can choose the folder I want to open. It freezes it loads until it works after a few minutes. In the older php storm is no issue like that. The plugin folder is now empty, but there is no change in the behauvior. Is there a soltion right now?

Greets

Arne

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Avatar
Uros Glogovac
Created
Hi Arne,

Are you using Github Copilot plugin as well?

Quick note if u misunderstood: Your IDE needs to be off when you empty the plugins folder out than when you start it, it will reinstall all the plugins. 
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Avatar
A Soentgerath
Created

Hi Uros.

I dit that. The folder is empty. I disabled all github plugins, but it does not work.

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Avatar
A Soentgerath
Created

Here is the log file end. It sasy something with frozen.

2025-08-28 13:18:19,183 [  51170]   INFO - #c.j.r.p.c.CodeWithMeCleanup - running activity to cleanup old thin clients... Root path is 'C:\Users\a.soentgerath\AppData\Local\JetBrains'. JvmStartTimeMs=1756379847667
2025-08-28 13:18:19,183 [  51170]   INFO - #c.j.r.p.c.CodeWithMeCleanup - found 0 Code With Me client system folders to check
2025-08-28 13:18:19,183 [  51170]   INFO - #c.j.r.p.c.CodeWithMeCleanup - found 0 Code With Me client config folders to check
2025-08-28 13:18:19,193 [  51180]   INFO - #c.j.r.p.c.CodeWithMeCleanup - keep only [] major versions
2025-08-28 13:18:19,193 [  51180]   INFO - #c.j.r.p.c.CodeWithMeCleanup - Starting the logs folder cleanup. Path: C:\Users\a.soentgerath\AppData\Local\JetBrains\PhpStorm2025.2\log
2025-08-28 13:18:19,193 [  51180]   INFO - #c.i.r.OsRegistryConfigProvider - Looking for 'versionManagementEnabled' value in [HKLM_64\SOFTWARE\JetBrains\JetBrainsClient\versionManagementEnabled, HKLM_32\SOFTWARE\JetBrains\JetBrainsClient\versionManagementEnabled, HKCU_64\SOFTWARE\JetBrains\JetBrainsClient\versionManagementEnabled, HKCU_32\SOFTWARE\JetBrains\JetBrainsClient\versionManagementEnabled]
2025-08-28 13:18:19,193 [  51180]   INFO - #c.i.r.OsRegistryConfigProvider - OS provided value for 'versionManagementEnabled' is not found
2025-08-28 13:18:32,783 [  64770]   INFO - #c.i.u.g.s.GistStorageImpl - Cleaning old huge-gists dirs from [C:\Users\a.soentgerath\AppData\Local\JetBrains\PhpStorm2025.2\caches\huge-gists] ...
2025-08-28 13:18:32,785 [  64772]   INFO - #c.i.u.g.s.GistStorageImpl - Cleaning old huge-gists dirs finished
2025-08-28 13:18:46,464 [  78451]   INFO - #c.i.i.RegionUrlMapper - Failed to fetch regional URL mappings (using non-regional URL as fallback): com.intellij.util.io.HttpRequests$HttpStatusException: Request failed with status code 407. Status=407, Url=https://www.jetbrains.com/config/JetBrainsResourceMapping.json
2025-08-28 13:18:46,464 [  78451]   WARN - com.github.benmanes.caffeine.cache.LocalAsyncCache - Exception thrown during asynchronous load
java.util.concurrent.CompletionException: com.intellij.util.io.HttpRequests$HttpStatusException: Request failed with status code 407. Status=407, Url=https://www.jetbrains.com/config/JetBrainsResourceMapping.json
    at com.github.benmanes.caffeine.cache.CacheLoader.lambda$asyncLoad$0(CacheLoader.java:113)
    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)
    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1760)
    at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:507)
    at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1491)
    at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:2073)
    at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:2035)
    at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:187)
Caused by: com.intellij.util.io.HttpRequests$HttpStatusException: Request failed with status code 407. Status=407, Url=https://www.jetbrains.com/config/JetBrainsResourceMapping.json
    at com.intellij.util.net.PlatformHttpClient.checkResponse(PlatformHttpClient.java:120)
    at com.intellij.ide.RegionUrlMapper.doLoadMappingOrThrow(RegionUrlMapper.java:152)
    at com.github.benmanes.caffeine.cache.CacheLoader.lambda$asyncLoad$0(CacheLoader.java:109)
    ... 7 more
2025-08-28 13:20:40,665 [ 192652]   WARN - #c.i.d.PerformanceWatcherImpl - UI was frozen for 16051ms, details saved to C:\Users\a.soentgerath\AppData\Local\JetBrains\PhpStorm2025.2\log\threadDumps-freeze-20250828-132032-PS-252.23892.419-16sec
2025-08-28 13:21:36,939 [ 248926]   WARN - #c.i.d.PerformanceWatcherImpl - UI was frozen for 56258ms, details saved to C:\Users\a.soentgerath\AppData\Local\JetBrains\PhpStorm2025.2\log\threadDumps-freeze-20250828-132048-PS-252.23892.419-WFramePeer.updateCustomTitleBar-56sec
2025-08-28 13:21:36,940 [ 248927]   INFO - #c.i.d.PerformanceWatcherImpl - Failed to write the thread dump file
java.nio.file.NoSuchFileException: C:\Users\a.soentgerath\AppData\Local\JetBrains\PhpStorm2025.2\log\threadDumps-freeze-20250828-132048-PS-252.23892.419\threadDump-20250828-132136.txt
    at java.base/sun.nio.fs.WindowsException.translateToIOException(WindowsException.java:87)
    at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:106)
    at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(WindowsException.java:112)
    at java.base/sun.nio.fs.WindowsFileSystemProvider.newByteChannel(WindowsFileSystemProvider.java:234)
    at java.base/java.nio.file.spi.FileSystemProvider.newOutputStream(FileSystemProvider.java:482)
    at com.intellij.platform.core.nio.fs.DelegatingFileSystemProvider.newOutputStream(DelegatingFileSystemProvider.java:85)
    at java.base/java.nio.file.Files.newOutputStream(Files.java:228)
    at java.base/java.nio.file.Files.write(Files.java:3505)
    at java.base/java.nio.file.Files.writeString(Files.java:3727)
    at java.base/java.nio.file.Files.writeString(Files.java:3667)
    at com.intellij.diagnostic.PerformanceWatcherImpl.dumpThreads(PerformanceWatcherImpl.kt:285)
    at com.intellij.diagnostic.PerformanceWatcherImpl.access$dumpThreads(PerformanceWatcherImpl.kt:69)
    at com.intellij.diagnostic.PerformanceWatcherImpl$MySamplingTask.dumpedThreads(PerformanceWatcherImpl.kt:389)
    at com.intellij.diagnostic.SamplingTask$dumpThreads$2.invokeSuspend(SamplingTask.kt:56)
    at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(ContinuationImpl.kt:33)
    at kotlinx.coroutines.DispatchedTask.run(DispatchedTask.kt:100)
    at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(CoroutineScheduler.kt:613)
    at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.executeTask(CoroutineScheduler.kt:1189)
    at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.runWorker(CoroutineScheduler.kt:778)
    at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(CoroutineScheduler.kt:765)
2025-08-28 13:21:36,995 [ 248982]   INFO - #c.i.p.c.i.PolyContextDiscoveryInfo$1 - Notifying that PolyContext may have changed due to roots changes.
2025-08-28 13:21:37,007 [ 248994]   INFO - #c.i.u.i.d.ProjectIndexingDependenciesService - Register issued token: com.intellij.util.indexing.dependencies.IncompleteTaskToken@6353f66e
2025-08-28 13:21:37,007 [ 248994]   INFO - #c.i.u.i.d.ProjectIndexingDependenciesService - Write incomplete scanning mark=true for token: com.intellij.util.indexing.dependencies.IncompleteTaskToken@6353f66e
2025-08-28 13:21:37,011 [ 248998]   INFO - #c.i.w.i.i.EntitiesOrphanageImpl - Update orphanage. 0 modules added
2025-08-28 13:21:37,014 [ 249001]   INFO - #c.i.o.p.UnindexedFilesScannerExecutor - [3f8651d5] Running task: com.intellij.util.indexing.UnindexedFilesScannerExecutorImpl$ScheduledScanningTask@2c1a06f5
2025-08-28 13:21:37,022 [ 249009]   INFO - #c.i.w.i.i.WorkspaceModelImpl - Project model updated to version 3
2025-08-28 13:21:37,022 [ 249009]   INFO - #c.i.w.i.i.j.s.JpsProjectModelSynchronizer - Attempt 1: Changes were successfully applied
2025-08-28 13:21:37,022 [ 249009]   INFO - #c.i.w.i.i.j.s.DelayedProjectSynchronizer$Util - Workspace model loaded from cache. Syncing real project state into workspace model in 233438 ms. Thread[#120,DefaultDispatcher-worker-2,5,main]
2025-08-28 13:21:37,067 [ 249054]   INFO - #c.i.u.i.UnindexedFilesScanner - [3f8651d5] scanning stage (scanning id=1): DelayedPushProperties
2025-08-28 13:21:37,068 [ 249055]   INFO - #c.i.u.i.FileBasedIndexImpl - Indexes are already loaded
2025-08-28 13:21:37,117 [ 249104]   INFO - #c.i.u.i.UnindexedFilesScanner - [3f8651d5] Started scanning for indexing of 730156327_Gewinnspiel_back. Reason: changes in: "Module 'SW_3' (App, Drillisch, Iq, tests)"
2025-08-28 13:21:37,134 [ 249121]   INFO - #c.i.u.i.UnindexedFilesScanner - [3f8651d5] scanning stage (scanning id=1): CreatingIterators
2025-08-28 13:21:37,172 [ 249159]   INFO - #c.i.u.i.UnindexedFilesScanner - [3f8651d5] scanning stage (scanning id=1): CollectingIndexableFiles
2025-08-28 13:21:37,172 [ 249159]   INFO - #c.i.u.i.d.ProjectIndexingDependenciesService - Register issued token: com.intellij.util.indexing.dependencies.WriteOnlyScanningRequestTokenImpl@22d154ae
2025-08-28 13:21:37,172 [ 249159]   INFO - #c.i.u.i.UnindexedFilesScanner - Scanning of 730156327_Gewinnspiel_back uses 15 scanning threads
2025-08-28 13:21:37,972 [ 249959]   INFO - #c.i.u.i.d.ProjectIndexingDependenciesService - Complete token: com.intellij.util.indexing.dependencies.WriteOnlyScanningRequestTokenImpl@22d154ae, successful: true
2025-08-28 13:21:37,972 [ 249959]   INFO - #c.i.u.i.UnindexedFilesScanner - [3f8651d5] Scanning completed for 730156327_Gewinnspiel_back. Number of scanned files: 1817; number of files for indexing: 0
2025-08-28 13:21:37,972 [ 249959]   INFO - #c.i.u.i.PerProjectIndexingQueue - Finished for 730156327_Gewinnspiel_back. No files to index with loading content.
2025-08-28 13:21:37,972 [ 249959]   INFO - #c.i.o.p.UnindexedFilesScannerExecutor - [3f8651d5] Task finished (scanning id=1): com.intellij.util.indexing.UnindexedFilesScannerExecutorImpl$ScheduledScanningTask@2c1a06f5
2025-08-28 13:21:37,972 [ 249959]   INFO - #c.i.u.i.d.ProjectIndexingDependenciesService - Complete token: com.intellij.util.indexing.dependencies.IncompleteTaskToken@6353f66e, successful: true
2025-08-28 13:21:37,972 [ 249959]   INFO - #c.i.u.i.d.ProjectIndexingDependenciesService - Write incomplete scanning mark=false for token: com.intellij.util.indexing.dependencies.IncompleteTaskToken@6353f66e
2025-08-28 13:21:44,472 [ 256459]   INFO - #c.i.i.p.n.PluginsGroupComponentWithProgress - Marketplace tab: loading started
2025-08-28 13:21:44,672 [ 256659]   INFO - #c.i.i.p.n.PluginsGroupComponentWithProgress - Marketplace tab: loading stopped
2025-08-28 13:22:28,677 [ 300664]   WARN - com.github.benmanes.caffeine.cache.LocalAsyncCache - Exception thrown during asynchronous load
java.util.concurrent.CompletionException: com.intellij.util.io.HttpRequests$HttpStatusException: Request failed with status code 407. Status=407, Url=https://www.jetbrains.com/config/JetBrainsResourceMapping.json
    at com.github.benmanes.caffeine.cache.CacheLoader.lambda$asyncLoad$0(CacheLoader.java:113)
    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.run(CompletableFuture.java:1768)
    at java.base/java.util.concurrent.CompletableFuture$AsyncSupply.exec(CompletableFuture.java:1760)
    at java.base/java.util.concurrent.ForkJoinTask.doExec(ForkJoinTask.java:507)
    at java.base/java.util.concurrent.ForkJoinPool$WorkQueue.topLevelExec(ForkJoinPool.java:1491)
    at java.base/java.util.concurrent.ForkJoinPool.scan(ForkJoinPool.java:2073)
    at java.base/java.util.concurrent.ForkJoinPool.runWorker(ForkJoinPool.java:2035)
    at java.base/java.util.concurrent.ForkJoinWorkerThread.run(ForkJoinWorkerThread.java:187)
Caused by: com.intellij.util.io.HttpRequests$HttpStatusException: Request failed with status code 407. Status=407, Url=https://www.jetbrains.com/config/JetBrainsResourceMapping.json
    at com.intellij.util.net.PlatformHttpClient.checkResponse(PlatformHttpClient.java:120)
    at com.intellij.ide.RegionUrlMapper.doLoadMappingOrThrow(RegionUrlMapper.java:152)
    at com.github.benmanes.caffeine.cache.CacheLoader.lambda$asyncLoad$0(CacheLoader.java:109)
    ... 7 more
2025-08-28 13:22:28,677 [ 300664]   INFO - #c.i.i.RegionUrlMapper - Failed to fetch regional URL mappings (using non-regional URL as fallback): com.intellij.util.io.HttpRequests$HttpStatusException: Request failed with status code 407. Status=407, Url=https://www.jetbrains.com/config/JetBrainsResourceMapping.json
2025-08-28 13:25:33,756 [ 485743]   WARN - #c.i.o.o.e.ConfigurableCardPanel - auto-dispose 'Plugins' id=preferences.pluginManager
2025-08-28 13:25:36,534 [ 488521]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.SdkEntity to files
2025-08-28 13:25:36,534 [ 488521]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.LibraryEntity to files
2025-08-28 13:25:36,697 [ 488684]   INFO - #c.i.c.ComponentStoreImpl - Saving Project(name=730156327_Gewinnspiel_back, containerState=COMPONENT_CREATED, componentStore=C:\dev\Servicewelten\730156327_Gewinnspiel_back)Behat took 16 ms, FileEditorManager took 22 ms, FileTypeUsageLocalSummary took 16 ms, PHPSpec took 11 ms, ProjectView took 22 ms, VcsDirectoryMappingCache took 16 ms
2025-08-28 13:25:36,822 [ 488809]   INFO - #c.i.a.o.PathMacrosImpl - Saved path macros: {}
2025-08-28 13:25:36,831 [ 488818]   INFO - #c.i.c.ComponentStoreImpl - Saving appConsoleFoldingSettings took 36 ms, MLServerCompletionSettings took 17 ms
2025-08-28 13:28:44,872 [ 676859]   INFO - #c.i.c.t.i.MacroParser - Bad macro syntax: Not identifier: 1
2025-08-28 13:28:44,872 [ 676859]   INFO - #c.i.c.t.i.MacroParser - Bad macro syntax: Not identifier: 1
2025-08-28 13:28:44,872 [ 676859]   INFO - #c.i.c.t.i.MacroParser - Bad macro syntax: Not identifier: 1
2025-08-28 13:28:44,872 [ 676859]   INFO - #c.i.c.t.i.MacroParser - Bad macro syntax: Not identifier: 1
2025-08-28 13:29:44,754 [ 736741]   INFO - #c.i.u.MemTester - not supported: Windows is not supported
2025-08-28 13:29:51,456 [ 743443]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.SdkEntity to files
2025-08-28 13:29:51,456 [ 743443]   INFO - #c.i.w.i.i.j.s.JpsGlobalModelSynchronizerImpl - Saving global entities com.intellij.platform.workspace.jps.entities.LibraryEntity to files
2025-08-28 13:29:51,487 [ 743474]   INFO - #c.i.c.ComponentStoreImpl - Saving Project(name=730156327_Gewinnspiel_back, containerState=COMPONENT_CREATED, componentStore=C:\dev\Servicewelten\730156327_Gewinnspiel_back)ProjectInspectionProfilesVisibleTreeState took 16 ms
 

0
Avatar
Uros Glogovac
Created
Hi Arne,

The issue seems unrelated to the original post, so it has sense why disabling Github Copilot is not helping.

Lets try something:

Toggle the file chooser implementation, go to File | Settings | Advanced Settings and disable “Use native file chooser dialog on Windows”. If it’s already disabled, try enabling it (the goal is to switch implementations and see which one behaves).

Let me know if this fixed it for you.
0
Avatar
A Soentgerath
Created

Hi Uros.

You are the king. Now it works very good. This was the problem. Thank you very much. Perfect!

Kind regards

Arne

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Avatar
Uros Glogovac
Created
Hi!

Thank you for the kind words, glad i could help!
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