No response (One week) from support
I have no response (One week) from support, and billing about payed AI Credits it have never been delivered by JetBrains.
- Why no simply deliver what custumer have paying for? (easy and logic solution)
- Why ghost custommers who asking for what they have payed ?
- Do JetBrains will consider me as a bad personne due i asking for what i have all ready payed ?
PS: Please update “Topic *” list for have correct/full JetBrains product list…
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Hello,
Could you please share the ticket ID with us so we can look into this for you?
At the moment, we don’t see any support tickets linked to the account you used to post here
Once we have the ticket number, we’ll be able to assist you further
I have reopen one in case that help:
7960604
Hello,
Thank you for your patience - we’ve received your ticket.
I’ve already added the necessary details on my side to help speed up the investigation of your issue
I’ve also escalated the ticket where you didn’t receive a response to my manager for further investigation
Thank you for your understanding