renewing student problem: no instruction email recieved
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I filled the form to get the renewal, and I got a confirmatin message saying “check the instructions at your educational email” but didn't received any instructions. What should I do?
here's my university email: dhahriayoub@issatso.u-sousse.tn
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Thank you for reaching out to us. Please excuse the delay in getting back to you. Please create a request here
https://www.jetbrains.com/support/sales/#email-sales, describe the problem and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in
2025/2026 academic year for validation of your JetBrains account ownership and eligibility. I'm sorry to tell you this, but your student email address was blocked.
After getting the required document I'll help you to solve the issue.
Thanks, I look forward to hearing from you.
You might want to log in to your JetBrains account directly and check the licenses page, or contact support with your student email and verification docs—they usually resolve it manually if something’s off. @agario