Cannot Obtain ticket from [licence server endpoint] due to connectivity problem

Answered

Hello,

I am facing an issue while I want to register with my company`s licence server. Yesterday I was installing Ubuntu, after that, I was just installing IntelliJ Idea Ultimate edition and When I was trying to register I receive the following message: [Cannot Obtain ticket from [licence server endpoint] due to connectivity problem]

Please tell me what to do. Thank you!

I`m waiting with so much interest your response!!

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Hello,

Is it possible to open your license server via web browser? Also please share idea.log (https://intellij-support.jetbrains.com/hc/en-us/articles/207241085-Locating-IDE-log-files) after reproducing the issue.

 

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Helo Yaroslav,

No, the liceence cannot be opened via browser. I will send you logs on Monday, when o get back tot work.

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Rus,

It lookls like some network issue. Do you use firewall/proxy? Is it possible to open license server in browser from other machines?

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Yaroslavl,
As far as I know, on Ubuntu 18.04 which is on my machine, I don’t have any proxy or firewall.

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I will ask for my colleagues to try to open licence server in their browsers on windows 10.

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Well Yaroslav,

I`ve just asked my colleagues to put the licence in the browser and seems like they are redirected to [https://account.jetbrains.com/login .] 

On my machine I`m receiving this:

[

This site can’t be reached

licence server endpoint’s server IP address could not be found.

 

  • Search Google for [licence server endpoit]
ERR_NAME_NOT_RESOLVED]
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And i do not have any proxy and firewals active! I`ve just checked!

 

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Looks like some network name resolution issue. Is it possible to provide idea.log after reproducing? Is it possible to ping your license server?

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Yaroslav,

Helo, thank you For your patience. Problem solved!!

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You are welcome!

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