WebStorm/CLion/PyCharm always says "could not activate license _____________"

Answered

Almost every time I open up WebStorm/CLion/PyCharm and leave it running for a while, a popup appears saying "Could not activate license ____________" that prompts me to log into my JetBrains account again.

I'm using the student license through JetBrains account. Installed using snap on Ubuntu Budgie 18.04 LTS. This did not happen on my previous install of Ubuntu Budgie 1804 LTS and before I renewed my license.

The relevant log section is below:

`2018-10-01 14:22:24,835 [      0]   INFO -        #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2018-10-01 14:22:24,883 [     48]   INFO -        #com.intellij.idea.Main - IDE: WebStorm (build #WS-182.4323.44, 03 Sep 2018 08:24)
2018-10-01 14:22:24,883 [     48]   INFO -        #com.intellij.idea.Main - OS: Linux (4.15.0-34-generic, amd64)
2018-10-01 14:22:24,883 [     48]   INFO -        #com.intellij.idea.Main - JRE: 1.8.0_152-release-1248-b8 (JetBrains s.r.o)
2018-10-01 14:22:24,883 [     48]   INFO -        #com.intellij.idea.Main - JVM: 25.152-b8 (OpenJDK 64-Bit Server VM)
2018-10-01 14:22:24,892 [     57]   INFO -        #com.intellij.idea.Main - JVM Args: -Xms128m -Xmx750m -XX:ReservedCodeCacheSize=240m -XX:+UseConcMarkSweepGC -XX:SoftRefLRUPolicyMSPerMB=50 -ea -Dsun.io.useCanonCaches=false -Djava.net.preferIPv4Stack=true -Djdk.http.auth.tunneling.disabledSchemes="" -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -Dawt.useSystemAAFontSettings=lcd -Dsun.java2d.renderer=sun.java2d.marlin.MarlinRenderingEngine -XX:ErrorFile=/home/jordan/java_error_in_WEBIDE_%p.log -XX:HeapDumpPath=/home/jordan/java_error_in_WEBIDE.hprof -Didea.paths.selector=WebStorm2018.2 -Djb.vmOptionsFile=/snap/webstorm/46/bin/webstorm64.vmoptions -Didea.platform.prefix=WebStorm
2018-10-01 14:22:24,893 [     58]   INFO -        #com.intellij.idea.Main - ext: /snap/webstorm/46/jre64/lib/ext: [cldrdata.jar, dnsns.jar, jaccess.jar, jfxrt.jar, localedata.jar, meta-index, nashorn.jar, sunec.jar, sunjce_provider.jar, sunpkcs11.jar, zipfs.jar]
2018-10-01 14:22:24,893 [     58]   INFO -        #com.intellij.idea.Main - charsets: JNU=UTF-8 file=UTF-8
2018-10-01 14:22:24,925 [     90]   INFO -        #com.intellij.idea.Main - JNA library (64-bit) loaded in 32 ms
2018-10-01 14:22:26,669 [   1834]   INFO -     #com.intellij.util.ui.JBUI - System scale factor: 1.0 (IDE-managed HiDPI)
2018-10-01 14:22:26,669 [   1834]   INFO -     #com.intellij.util.ui.JBUI - User scale factor: 1.0
2018-10-01 14:22:28,998 [   4163]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor javaee-specific.xml
2018-10-01 14:22:28,999 [   4164]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor java-specific.xml
2018-10-01 14:22:29,313 [   4478]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor js-nashorn-support.xml
2018-10-01 14:22:30,049 [   5214]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-java-support.xml
2018-10-01 14:22:30,049 [   5214]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-properties-support.xml
2018-10-01 14:22:30,504 [   5669]   INFO - .intellij.idea.IdeaApplication - CPU cores: 8; ForkJoinPool.commonPool: java.util.concurrent.ForkJoinPool@5ff8a68f[Running, parallelism = 7, size = 0, active = 0, running = 0, steals = 0, tasks = 0, submissions = 0]; factory: com.intellij.concurrency.IdeaForkJoinWorkerThreadFactory@2ebbe511
2018-10-01 14:22:30,639 [   5804]   INFO - .intellij.idea.IdeaApplication - WM detected: Mutter(Budgie)
2018-10-01 14:22:30,640 [   5805]   INFO - llij.openapi.wm.impl.X11UiUtil - impersonated WM: MUTTER_WM
2018-10-01 14:22:31,180 [   6345]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor javaee-specific.xml
2018-10-01 14:22:31,181 [   6346]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor java-specific.xml
2018-10-01 14:22:31,210 [   6375]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor js-nashorn-support.xml
2018-10-01 14:22:31,284 [   6449]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-java-support.xml
2018-10-01 14:22:31,284 [   6449]   INFO - llij.ide.plugins.PluginManager - Cannot find optional descriptor uml-properties-support.xml
2018-10-01 14:22:31,438 [   6603]   INFO - llij.ide.plugins.PluginManager - 57 plugins initialized in 512 ms
2018-10-01 14:22:31,439 [   6604]   INFO - llij.ide.plugins.PluginManager - Loaded bundled plugins: ASP (0.1), AngularJS (182.4323.44), CSS Support (182.4323.44), CoffeeScript (182.4323.44), Copyright (8.1), Cucumber.js (0.1), Dart (182.4323.44), Docker integration (182.4323.44), EJS (182.4323.44), EditorConfig (182.4323.44), File Watchers (182.4323.44), Gherkin (999.999), Git Integration (8.1), GitHub (182.4323.44), HTML Tools (2.0), HTTP Client (182.4323.44), Haml (182.4323.44), Handlebars/Mustache (182.4323.44), IDE Settings Sync (182.4323.44), IDEA CORE (182.4323.44), IntelliLang (8.0), Java Server Pages (JSP) Integration (1.0), JavaScript Debugger (1.0), JavaScript Intention Power Pack (0.9.4), JavaScript Support (1.0), Karma (182.4323.44), Less support (182.4323.44), LiveEdit (182.4323.44), Mercurial Integration (10.0), Meteor (182.4323.44), Node.js Remote Interpreter (182.4323.44), NodeJS (182.4323.44), Performance Testing (182.4323.44), PhoneGap/Cordova Plugin (182.4323.44), Polymer & Web Components (999.999), Prettier (182.4323.44), Pug (ex-Jade) (182.4323.44), Refactor-X (2.01), Remote Hosts Access (0.1), SSH Remote Run (0.1), Sass support (182.4323.44), Settings Repository (182.4323.44), Spy-js (182.4323.44), Stylus support (999.999), Subversion Integration (1.1), Task Management (1.0), Terminal (0.1), TextMate bundles support (182.4323.44), Time Tracking (1.0), UML Support (1.0), Vagrant (182.4323.44), Vue.js (182.4323.44), W3C Validators (2.0), XPathView + XSLT Support (4), YAML (182.4323.44), Yeoman (182.4323.44), tslint (182.4323.44)
2018-10-01 14:22:32,849 [   8014]   INFO - cloudConfig.CloudConfigManager - === Start: JBA_NOT_CONNECTED ===
2018-10-01 14:22:33,026 [   8191]   INFO - ellij.util.io.PagedFileStorage - lower=100; upper=500; buffer=10; max=705
2018-10-01 14:22:33,096 [   8261]   INFO - pl.local.NativeFileWatcherImpl - Starting file watcher: /snap/webstorm/46/bin/fsnotifier64
2018-10-01 14:22:33,110 [   8275]   INFO - pl.local.NativeFileWatcherImpl - Native file watcher is operational.
2018-10-01 14:22:33,331 [   8496]   INFO - pi.util.registry.RegistryState - Registry values changed by user:
2018-10-01 14:22:33,331 [   8496]   INFO - pi.util.registry.RegistryState -   ide.tooltip.show.with.actions = true
2018-10-01 14:22:33,370 [   8535]   INFO - pi.util.registry.RegistryState - Experimental features enabled for user: inline.browse.button
2018-10-01 14:22:33,557 [   8722]   INFO - tellij.openapi.util.IconLoader - replace '/nodes/newFolder.png' with 'AllIcons.Nodes.Folder'
2018-10-01 14:22:36,000 [  11165]   INFO - til.net.ssl.CertificateManager - Default SSL context initialized
2018-10-01 14:22:36,163 [  11328]   INFO - rains.ide.BuiltInServerManager - built-in server started, port 63342
2018-10-01 14:22:36,362 [  11527]   INFO - gs.impl.UpdateCheckerComponent - channel: release
2018-10-01 14:22:36,991 [  12156]   INFO - j.ide.ui.OptionsTopHitProvider - 1198 ms spent to cache options in application
2018-10-01 14:22:36,992 [  12157]   INFO - .openapi.application.Preloader - com.intellij.ide.ui.OptionsTopHitProvider$Activity took 1198 ms
2018-10-01 14:22:37,549 [  12714]   INFO - il.indexing.FileBasedIndexImpl - Index exts enumerated:702, number of extensions:38
2018-10-01 14:22:37,593 [  12758]   INFO - il.indexing.FileBasedIndexImpl - Index scheduled:43
2018-10-01 14:22:37,932 [  13097]   INFO - tellij.psi.stubs.StubIndexImpl - All stub exts enumerated:290, number of extensions:60
2018-10-01 14:22:37,942 [  13107]   INFO - tellij.psi.stubs.StubIndexImpl - stub exts update scheduled:10
2018-10-01 14:22:38,770 [  13935]   INFO - plication.impl.ApplicationImpl - 81 application components initialized in 7850ms
2018-10-01 14:22:38,800 [  13965]   INFO - .intellij.idea.IdeaApplication - App initialization took 15695 ms
2018-10-01 14:22:39,936 [  15101]   INFO - m.intellij.ui.mac.touchbar.NST - OS doesn't support touchbar, skip nst loading
2018-10-01 14:22:40,371 [  15536]   INFO - pl$FileIndexDataInitialization - Initialization done:2778
2018-10-01 14:22:40,697 [  15862]   INFO - exImpl$StubIndexInitialization - Initialization done:325
2018-10-01 14:22:42,644 [  17809]   INFO - pl.projectlevelman.NewMappings - VCS Root: [] - [<Project>]
2018-10-01 14:22:42,648 [  17813]   INFO - pl.projectlevelman.NewMappings - VCS Root: [Git] - [/home/jordan/cpsc310/project_b6b1b_m5x0b]
2018-10-01 14:22:43,390 [  18555]   INFO - com.intellij.ide.ui.UISettings - Loaded: fontSize=12, fontScale=1.0; restored: fontSize=12, fontScale=1.0
2018-10-01 14:22:43,396 [  18561]   INFO - com.intellij.ide.ui.UISettings - Loaded: fontSize=15, fontScale=1.0; restored: fontSize=15, fontScale=1.0
2018-10-01 14:22:44,965 [  20130]   INFO - ellij.project.impl.ProjectImpl - 102 project components initialized in 4229 ms
2018-10-01 14:22:44,979 [  20144]   INFO - .openapi.application.Preloader - com.intellij.openapi.actionSystem.impl.ActionPreloader took 7983 ms
2018-10-01 14:22:45,159 [  20324]   INFO - le.impl.ModuleManagerComponent - 1 module(s) loaded in 191 ms
2018-10-01 14:22:45,693 [  20858]   INFO - .openapi.application.Preloader - com.intellij.ide.ui.search.SearchableOptionPreloader took 714 ms
2018-10-01 14:22:46,145 [  21310]   INFO - j.ide.script.IdeStartupScripts - 0 startup script(s) found
2018-10-01 14:22:46,593 [  21758]   INFO - .openapi.application.Preloader - com.intellij.codeInsight.completion.CompletionPreloader took 898 ms
2018-10-01 14:22:46,609 [  21774]   INFO - .openapi.application.Preloader - com.intellij.ide.actions.GotoClassPresentationUpdater took 15 ms
2018-10-01 14:22:46,614 [  21779]   INFO - om.intellij.util.ProfilingUtil - Profiling agent is not enabled. Add -agentlib:yjpagent to idea.vmoptions if necessary to profile IDEA.
2018-10-01 14:22:48,018 [  23183]   INFO -              PerformancePlugin - Performance Plugin is in silent mode
2018-10-01 14:22:48,558 [  23723]   INFO - ellij.project.impl.ProjectImpl - 15 project components initialized in 36 ms
2018-10-01 14:22:49,188 [  24353]   INFO - .diagnostic.PerformanceWatcher - Pushing properties took 615ms; general responsiveness: ok; EDT responsiveness: 1/1 sluggish
2018-10-01 14:22:49,661 [  24826]   INFO - rojectCodeStyleSettingsManager - Initialized from default code style settings.
2018-10-01 14:22:50,552 [  25717]   INFO - .diagnostic.PerformanceWatcher - Indexable file iteration took 1351ms; general responsiveness: ok; EDT responsiveness: ok
2018-10-01 14:22:51,577 [  26742]   INFO - j.ide.ui.OptionsTopHitProvider - 137 ms spent to cache options in project
2018-10-01 14:22:51,577 [  26742]   INFO - tartup.impl.StartupManagerImpl - Some post-startup activities freeze UI for noticeable time. Please consider making them DumbAware to do them in background under modal progress, or just making them faster to speed up project opening.
2018-10-01 14:22:51,577 [  26742]   INFO - tartup.impl.StartupManagerImpl - Activity run in 137ms on UI thread
2018-10-01 14:22:52,557 [  27722]   INFO - j.ide.ui.OptionsTopHitProvider - 887 ms spent on EDT to cache options in project
2018-10-01 14:22:52,957 [  28122]   INFO - tartup.impl.StartupManagerImpl - OpenFilesActivity run in 4495ms under project opening modal progress
2018-10-01 14:22:53,154 [  28319]   INFO - tartup.impl.StartupManagerImpl - WebStormDiagramsConfigurator run in 107ms under project opening modal progress
2018-10-01 14:22:53,181 [  28346]   INFO - .diagnostic.PerformanceWatcher - Post-startup activities under progress took 4922ms; general responsiveness: ok; EDT responsiveness: 4/5 sluggish, 1/5 very slow
2018-10-01 14:22:54,126 [  29291]   INFO - cloudConfig.CloudConfigManager - === Start.updateInitStatus ===
2018-10-01 14:22:54,145 [  29310]   INFO - cloudConfig.CloudConfigManager - === StatusBar.update create ===
2018-10-01 14:22:54,146 [  29311]   INFO - cloudConfig.CloudConfigManager - === calculateInitStatus ===
2018-10-01 14:22:54,760 [  29925]   INFO - .cloudConfig.CloudConfigClient - === Get cloud config URL: https://cloudconfig.jetbrains.com/cloudconfig/files ===
2018-10-01 14:22:55,664 [  30829]   INFO - cloudConfig.CloudConfigManager - === calculateInitStatus.value: JBA_NOT_CONNECTED ===
2018-10-01 14:22:56,083 [  31248]   INFO - j.ide.ui.OptionsTopHitProvider - 220 ms spent on EDT to cache options in application
2018-10-01 14:22:56,683 [  31848]   INFO - cloudConfig.CloudConfigManager - === StatusBar.start another widget: com.intellij.cloudConfig.StatusBarInfoManager$InfoComponent@39c55a9c ===
2018-10-01 14:22:57,167 [  32332]   INFO - Json.PackageJsonUpdateNotifier - processPackageJsonFiles [file:///home/jordan/cpsc310/project_b6b1b_m5x0b/package.json]
2018-10-01 14:22:57,774 [  32939]   INFO - tartup.impl.StartupManagerImpl - /home/jordan/cpsc310/project_b6b1b_m5x0b/.idea case-sensitivity: expected=true actual=true
2018-10-01 14:22:57,830 [  32995]   INFO -  #git4idea.commands.GitHandler - [.] git version
2018-10-01 14:22:57,911 [  33076]   INFO -  #git4idea.commands.GitHandler - git version 2.17.1
2018-10-01 14:22:57,922 [  33087]   INFO - ea.config.GitExecutableManager - Git version for /usr/bin/git : 2.17.1
2018-10-01 14:22:58,063 [  33228]   INFO - pl.projectlevelman.NewMappings - VCS Root: [Git] - [/home/jordan/cpsc310/project_b6b1b_m5x0b]
2018-10-01 14:22:58,293 [  33458]   INFO - son.PackageVersionRangeMatcher - Matching 27 done in 781 ms
2018-10-01 14:22:58,842 [  34007]   INFO - cloudConfig.CloudConfigManager - === End.updateInitStatus ===
2018-10-01 14:22:59,125 [  34290]   INFO - tor.impl.FileEditorManagerImpl - Project opening took 18592 ms
2018-10-01 14:25:33,708 [ 188873]  ERROR - minal.model.TerminalTextBuffer - Attempt to get line out of bounds: -4 < 0
2018-10-01 14:26:06,475 [ 221640]   INFO -  #git4idea.commands.GitHandler - [project_b6b1b_m5x0b] git -c core.quotepath=false -c log.showSignature=false checkout master --
2018-10-01 14:26:06,484 [ 221649]   INFO -  #git4idea.commands.GitHandler - Switched to branch 'master'
2018-10-01 14:26:06,484 [ 221649]   INFO -  #git4idea.commands.GitHandler - Your branch is up to date with 'origin/master'.
2018-10-01 14:26:14,149 [ 229314]  ERROR - minal.model.TerminalTextBuffer - Attempt to get line out of bounds: -25 < -6
2018-10-01 14:26:14,432 [ 229597]   INFO - ndex.PrebuiltIndexProviderBase - Using prebuilt sdk-stubs from /home/jordan/.WebStorm2018.2/system/index/.persistent/prebuilt/JavaScript/sdk-stubs.input
2018-10-01 14:26:26,245 [ 241410]   INFO - ojectView.impl.ProjectViewTree - getToggleClickCount: -1 for com.intellij.ide.projectView.impl.nodes.NestingTreeNode
2018-10-01 14:26:26,438 [ 241603]   INFO - ojectView.impl.ProjectViewTree - getToggleClickCount: -1 for com.intellij.ide.projectView.impl.nodes.NestingTreeNode
2018-10-01 14:26:26,440 [ 241605]   INFO - ojectView.impl.ProjectViewTree - getToggleClickCount: -1 for com.intellij.ide.projectView.impl.nodes.NestingTreeNode
2018-10-01 14:26:26,667 [ 241832]   INFO - ojectView.impl.ProjectViewTree - getToggleClickCount: -1 for com.intellij.ide.projectView.impl.nodes.NestingTreeNode
2018-10-01 14:26:34,535 [ 249700]   WARN - r.local.NodeJsLocalInterpreter - Failed to run 'npm config get prefix'
com.intellij.execution.ExecutionException: Please specify npm or yarn package
    at com.intellij.javascript.nodejs.interpreter.local.NodeJsLocalInterpreter.invalidNpmPackage(NodeJsLocalInterpreter.java:417)
    at com.intellij.javascript.nodejs.interpreter.local.NodeJsLocalInterpreter.getValidNpmCliJsFilePath(NodeJsLocalInterpreter.java:392)
    at com.intellij.javascript.nodejs.interpreter.local.NodeJsLocalInterpreter.getValidNpmCliJsFilePath(NodeJsLocalInterpreter.java:375)
    at com.intellij.javascript.nodejs.interpreter.local.NodeJsLocalInterpreter.getValidNpmCliJsFilePathOrDetect(NodeJsLocalInterpreter.java:337)
    at com.intellij.javascript.nodejs.interpreter.local.NodeJsLocalInterpreter.doFetchConfigPrefix(NodeJsLocalInterpreter.java:318)
    at com.intellij.javascript.nodejs.interpreter.local.NodeJsLocalInterpreter.lambda$fetchConfigPrefix$2(NodeJsLocalInterpreter.java:285)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at com.intellij.openapi.application.impl.ApplicationImpl$1.run(ApplicationImpl.java:314)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
    at java.util.concurrent.FutureTask.run(FutureTask.java:266)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
    at java.lang.Thread.run(Thread.java:745)
2018-10-01 14:30:42,693 [ 497858]   INFO - ojectView.impl.ProjectViewTree - getToggleClickCount: -1 for com.intellij.ide.projectView.impl.nodes.NestingTreeNode
2018-10-01 14:30:42,921 [ 498086]   INFO - ojectView.impl.ProjectViewTree - getToggleClickCount: -1 for com.intellij.ide.projectView.impl.nodes.NestingTreeNode`

0
3 comments

Could you please provide complete log folder compressed: https://intellij-support.jetbrains.com/hc/en-us/articles/207241085

0

Hi.

Please raise a ticket at sales@jetbrains.com (https://www.jetbrains.com/support/sales/#department=international&tab=email-sales) for internal development team with the license ID, license server team will look into it.

0

Please sign in to leave a comment.