Connection refused, trying to activate my account

Please check that your computer can connect to our sites: account.jetbrains.com and www.jetbrains.com

Hi Elana,

Thanks for the quick response!

My computer can connect to www.jetbrains.com, but fails connecting account.jetbrains.com .

I'm getting "This site can’t be reached"

What does it mean?

Hi Elena, i found a solution:

https://intellij-support.jetbrains.com/hc/en-us/community/posts/115000713530/comments/360000080450

That actually worked!

i have the same issue and i can connect to account.jetbrains.com and www.jetbrains.com

such issues can happen when account.jetbrains.com is explicitly blocked. Please check your system hosts file - do you have anything related to account.jetbrains.com there?

open your hosts file, and comments the urls that related to JetBrains:

`sudo vim /etc/hosts`

My computer cannot connect to www.jetbrains.com

check your system hosts file, firewall settings, etc.

If you can't find anything suspicious, try contacting your local network administrator

I have removed line from hosts, IntelliJ IDEA 2019 has been activated successfully, but WebStorm 2020 throws error as in question of topic starter. Can you help me?

I tried to update WebStorm and I see it:

Please check that your computer can connect to account.jetbrains.com and www.jetbrains.com

Yes, computer can connect.

please reproduce the issue and share your idea.log (don't paste it here, upload it to some file server and provide a link)

I fixed this issue by disabling the IDE's proxy in "File | Settings | Appearance & Behavior | System Settings | HTTP Proxy" then selecting "No proxy".