Gnome 3.32.2 deadly freezes on ubuntu 19.04 when working in PHPStorm

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Eugene
Created

I don't know exactly what the problem is, in phpstorm, or gnome-shell, because writing here.

gnome-shell freezes, when I working in PHPStorm. But freeze staring after click on any buttons in phpstorm's popup windows(creating folder, checking todo list, review.., etc), like this:

mouse can moving but nothing clickable.

gnome-shell process loads one logical kernel 100% and don't unfreezes.

after this I kill gnome-shell process (Ctrl+Alt+Backspace or through virtual terminal Ctrl+Alt+F3), login and run programs again..

Initially, after upgrading to 19.04 this problem was not, it appeared after 2-3 months.

Now, this problem happens only with working in phpstorm

I have:

  • GPU: GeForce GTX 1050 Ti
  • OS: Ubuntu 19.04 disco
  • Kernel: x86_64 Linux 5.0.0-22-generic
  • GNOME Shell 3.32.2
  • PHPStorm 2019.2(2019.1)

I tried:

  • set default gnome theme
  • disable all user gnome-extensions
  • disable all plugins on phpstorm
  • set default theme on phpstorm
  • reinstall gnome-shell like: sudo apt-get install --reinstall gnome-shell
  • reinstall phpstorm
  • change nvidia drivers(390 proprietary, 430 open source, xorg, 418 proprietary)

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Vasiliy Yur
Created

I was wondering if you have ever noticed the similar behavior on any other Java-based applications (if you are using any of these).

For example, this report could be relevant:

https://bugs.launchpad.net/ubuntu/+source/mutter/+bug/1834583

 

Nevertheless, it is hard to say anything without checking log files and CPU snapshots first. Would it be possible to collect these and submit a support ticket?

Logs may be collected with "Help > Compress logs and show..." menu option.

Information about CPU snapshot collection is covered by https://intellij-support.jetbrains.com/hc/en-us/articles/207241235-Reporting-performance-problems

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Avatar
Eugene
Created

Thank you very much for this link, I fix problem with it commands:

On Ubuntu 19.04 run the following command to fix it (downgrading):

sudo apt install \
    gir1.2-mutter-4=3.32.0+git20190410-1ubuntu1 \
    libmutter-4-0=3.32.0+git20190410-1ubuntu1 \
    mutter=3.32.0+git20190410-1ubuntu1 \
    mutter-common=3.32.0+git20190410-1ubuntu1

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