New Install, New Computer, PHPStorm Freezes Laptop

New Sytem76 Gazelle
inTel i7-9750H CPU @ 2.60 Ghz, 12 cores
Ubuntu 18.04 LTS
16 GB RAM
500 GB SSD
PhpStorm 2019.3.3,  build #PS-193.6494.47, licensed copy
mutter version 3.28.4

<strike>I just realized I did **not** yet install any base Java packages, Storm has it bundled - could this be the cause of the grief below? Going to run an install after another process has finished.</strike>


I have **four** computers with different environments, one of the others runs storm without issue. This is a brand new system with 18.04, I ran the recommended updates. PhpStorm is installed with Toolbox, which I felt funny about as I'm used to installing it via command line.

On running Storm it freezes with no apparent cause. Other programs running are limited, usually FireFox, Slack, and a VPN connection to our company network.

Just now it froze merely launching it. It is not an indexing issue, I know to wait until indexing is done. I have been to the threads below - in one case the suggested mutter updates are invalid (returns, "could not locate packages.") The point is moot, running mutter 3.28.4. I have applied the AskUbuntu S.O swap fix. No love.

As mentioned I have four Ubuntu installs and one of them is my **personal* Gazelle (this new one is my company's) and have never faced such consistent freezing in Ubuntu. My personal copy of Storm runs fine on my personal Gazelle, but it was installed a few years back with a different license and via command line, the instructions for which are either no longer available or really hard to find.

What do I need to do? This is all making me look pretty stupid in my company, and though that is a short walk I shouldn't be facing these difficulties. :-D

Edit:
open jdk 11.0.6 2020-01-14 installed, rebooted, in a couple instances it opened for a few minutes before freezing, in others it just froze on opening. In one instance I accidentally opened it and closed it immediately, could hear the fan running high, and if froze after it was closed.

During this time I had the system monitor open. Out of 16 it was using a littleover 3 GB RAM and only three cores, most of them under 10%.

 

Edit #2: After all the above, uninstalled storm and I did a command line install per the instructions here.

https://www.jetbrains.com/phpstorm/download/#section=linux

As expected, it FROZE THE SYSTEM COMPLETELY. REISUB Alt+PrtScrn reboot. With nothing else running, opened Storm. LOCKED THE SYSTEM. Attempted to reinstall. IT FROZE AT THE USER AGREEMENT SCREEN.

What is going on?

https://youtrack.jetbrains.com/issue/JBR-1644
https://intellij-support.jetbrains.com/hc/en-us/community/posts/360004319759-IntelliJ-Completely-Freezes-Ubuntu-19-04
https://askubuntu.com/questions/259739/kswapd0-is-taking-a-lot-of-cpu

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I was able to capture one of the syslog entries at the time of the crash. Perhaps that will be helpful, if anyone responds to this thread. I would attach it but don't see that option. Note the intellij references beginning at Feb 29 11:42:25.

 

Feb 29 11:41:24 system76-pc rtkit-daemon[1574]: message repeated 6 times: [ Supervising 4 threads of 2 processes of 1 users.]
Feb 29 11:41:42 system76-pc unity-panel-ser[2664]: window_menu_model_new: assertion 'BAMF_IS_APPLICATION(app)' failed
Feb 29 11:41:42 system76-pc unity-panel-ser[2664]: track_menus: assertion 'IS_WINDOW_MENU(menus)' failed
Feb 29 11:42:14 system76-pc unity-panel-ser[2664]: menus_destroyed: assertion 'IS_WINDOW_MENU(wm)' failed
Feb 29 11:42:15 system76-pc zeitgeist-daemon[3226]: #033[31m[18:42:15.948209 WARNING]#033[0m zeitgeist-daemon.vala:127: Unable to parse version info!
Feb 29 11:42:18 system76-pc dbus-daemon[2235]: [session uid=1000 pid=2235] Activating service name='com.canonical.Unity.Scope.Home' requested by ':1.52' (uid=1000 pid=2650 comm="/usr/bin/compiz " label="unconfin
ed")
Feb 29 11:42:18 system76-pc dbus-daemon[2235]: [session uid=1000 pid=2235] Successfully activated service 'com.canonical.Unity.Scope.Home'
Feb 29 11:42:18 system76-pc dbus-daemon[2235]: [session uid=1000 pid=2235] Activating service name='com.canonical.Unity.Scope.LocalFiles' requested by ':1.113' (uid=1000 pid=6157 comm="/usr/lib/x86_64-linux-gnu/
unity-scope-home/unity-s" label="unconfined")
Feb 29 11:42:18 system76-pc dbus-daemon[2235]: [session uid=1000 pid=2235] Activating service name='com.canonical.Unity.Scope.Applications' requested by ':1.113' (uid=1000 pid=6157 comm="/usr/lib/x86_64-linux-gn
u/unity-scope-home/unity-s" label="unconfined")
Feb 29 11:42:18 system76-pc zeitgeist-daemon[3226]: #033[31m[18:42:18.549828 WARNING]#033[0m zeitgeist-daemon.vala:127: Unable to parse version info!
Feb 29 11:42:18 system76-pc com.canonical.Unity.Scope.Applications[2235]: Error loading package indexes: Couldn't stat '/var/cache/software-center/xapian'
Feb 29 11:42:18 system76-pc unity-scope-loa[6169]: daemon.vala:144: Failed to load Software Center index. 'Apps Available for Download' will not be listed
Feb 29 11:42:18 system76-pc dbus-daemon[2235]: [session uid=1000 pid=2235] Successfully activated service 'com.canonical.Unity.Scope.LocalFiles'
Feb 29 11:42:18 system76-pc compiz[2650]: WARN 2020-02-29 11:42:18 unity.iconloader IconLoader.cpp:756 Unable to load icon file:///home/bill at size -1x22: Error opening file /home/bill: Is a directory
Feb 29 11:42:18 system76-pc dbus-daemon[2235]: [session uid=1000 pid=2235] Successfully activated service 'com.canonical.Unity.Scope.Applications'
Feb 29 11:42:18 system76-pc zeitgeist-daemon[3226]: #033[31m[18:42:18.630832 WARNING]#033[0m zeitgeist-daemon.vala:127: Unable to parse version info!
Feb 29 11:42:22 system76-pc compiz[2650]: OpenJDK 64-Bit Server VM warning: Option UseConcMarkSweepGC was deprecated in version 9.0 and will likely be removed in a future release.
Feb 29 11:42:22 system76-pc kernel: [ 8866.929157] nouveau 0000:01:00.0: i2c: aux 0007: begin idle timeout ffffffff
Feb 29 11:42:23 system76-pc hud-service[2745]: #033[31mvoid DBusMenuImporter::slotGetLayoutFinished(QDBusPendingCallWatcher*)#033[0m: "No such interface 'com.canonical.dbusmenu' on object at path /org/ayatana/ba
mf/window/83886087"
Feb 29 11:42:25 system76-pc hud-service[2745]: #033[31mvoid DBusMenuImporter::slotGetLayoutFinished(QDBusPendingCallWatcher*)#033[0m: "No such interface 'com.canonical.dbusmenu' on object at path /com/canonical/
menu/0x500004d"
Feb 29 11:42:25 system76-pc unity-panel-ser[2664]: Getting layout failed: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: No such interface 'com.canonical.dbusmenu' on object at path /com/canonical/menu/0x
500004d
Feb 29 11:42:25 system76-pc hud-service[2745]: #033[31mvoid DBusMenuImporterPrivate::updateActionProperty(QAction*, const QString&, const QVariant&)#033[0m: Unhandled property update "com.intellij.idea.globalmen
u.uid"
Feb 29 11:42:25 system76-pc hud-service[2745]: message repeated 3 times: [ #033[31mvoid DBusMenuImporterPrivate::updateActionProperty(QAction*, const QString&, const QVariant&)#033[0m: Unhandled property update
"com.intellij.idea.globalmenu.uid"]
Feb 29 11:42:25 system76-pc unity-panel-ser[2664]: menus_destroyed: assertion 'IS_WINDOW_MENU(wm)' failed
Feb 29 11:42:27 system76-pc hud-service[2745]: #033[31mvoid DBusMenuImporterPrivate::updateActionProperty(QAction*, const QString&, const QVariant&)#033[0m: Unhandled property update "com.intellij.idea.globalmen
u.uid"
Feb 29 11:42:28 system76-pc hud-service[2745]: message repeated 856 times: [ #033[31mvoid DBusMenuImporterPrivate::updateActionProperty(QAction*, const QString&, const QVariant&)#033[0m: Unhandled property updat
e "com.intellij.idea.globalmenu.uid"]
Feb 29 11:42:28 system76-pc hud-service[2745]: QCoreApplication::postEvent: Unexpected null receiver
Feb 29 11:42:28 system76-pc hud-service[2745]: #033[31mvoid DBusMenuImporterPrivate::updateActionProperty(QAction*, const QString&, const QVariant&)#033[0m: Unhandled property update "com.intellij.idea.globalmenu.uid"
Feb 29 11:42:44 system76-pc kernel: [ 8888.174150] nouveau 0000:01:00.0: DRM: failed to idle channel 0 [DRM]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174161] BUG: unable to handle page fault for address: ffffa9424044cffc
Feb 29 11:42:44 system76-pc kernel: [ 8888.174162] #PF: supervisor write access in kernel mode
Feb 29 11:42:44 system76-pc kernel: [ 8888.174163] #PF: error_code(0x0002) - not-present page
Feb 29 11:42:44 system76-pc kernel: [ 8888.174163] PGD 45e556067 P4D 45e556067 PUD 0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174165] Oops: 0002 [#1] SMP PTI
Feb 29 11:42:44 system76-pc kernel: [ 8888.174166] CPU: 8 PID: 5219 Comm: kworker/8:3 Not tainted 5.3.0-7629-generic #31~1581628854~18.04~2db8a7a~dev-Ubuntu
Feb 29 11:42:44 system76-pc kernel: [ 8888.174167] Hardware name: System76 Gazelle/Gazelle, BIOS 1.07.09f-1 07/10/2019
Feb 29 11:42:44 system76-pc kernel: [ 8888.174202] Workqueue: pm pm_runtime_work
Feb 29 11:42:44 system76-pc kernel: [ 8888.174247] RIP: 0010:evo_wait+0x61/0x150 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174248] Code: e8 02 89 c3 4c 89 ff e8 bd d5 6a e9 89 da 44 01 f3 81 fb f7 03 00 00 48 8d 04 95 00 00 00 00 0f 86 8a 00 00 00 49 8b 44 24 70 <c7> 04 90 00 00 00 20 41 f6 44 24 58 01 0f 85 82 00 00 00 49 8b 74
Feb 29 11:42:44 system76-pc kernel: [ 8888.174249] RSP: 0000:ffffa94143907bf0 EFLAGS: 00010216
Feb 29 11:42:44 system76-pc kernel: [ 8888.174250] RAX: ffffa9414044d000 RBX: 0000000040000033 RCX: 0000000000000000
Feb 29 11:42:44 system76-pc kernel: [ 8888.174250] RDX: 000000003fffffff RSI: 0000000000000000 RDI: ffff98d4a042a740
Feb 29 11:42:44 system76-pc kernel: [ 8888.174251] RBP: ffffa94143907c18 R08: 00000000000001a7 R09: 000000000000019d
Feb 29 11:42:44 system76-pc kernel: [ 8888.174252] R10: ffffa941402c3d70 R11: 0000000000000000 R12: ffff98d4996ddf08
Feb 29 11:42:44 system76-pc kernel: [ 8888.174252] R13: ffff98d49da3e350 R14: 0000000000000034 R15: ffff98d4996ddfd0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174253] FS: 0000000000000000(0000) GS:ffff98d4a0400000(0000) knlGS:0000000000000000
Feb 29 11:42:44 system76-pc kernel: [ 8888.174254] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Feb 29 11:42:44 system76-pc kernel: [ 8888.174254] CR2: ffffa9424044cffc CR3: 000000037018a003 CR4: 00000000003606e0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174255] Call Trace:
Feb 29 11:42:44 system76-pc kernel: [ 8888.174294] corec57d_init+0x2e/0x2e0 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174313] nv50_display_init+0x3a/0x100 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174331] nouveau_display_init+0x3f/0xd0 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174350] nouveau_display_resume+0x28/0x80 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174368] nouveau_do_suspend+0xca/0x2c0 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174387] nouveau_pmops_runtime_suspend+0x44/0xb0 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174389] pci_pm_runtime_suspend+0x62/0x1a0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174391] ? __switch_to_asm+0x40/0x70
Feb 29 11:42:44 system76-pc kernel: [ 8888.174392] ? pci_pm_runtime_resume+0xd0/0xd0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174393] __rpm_callback+0x9b/0x150
Feb 29 11:42:44 system76-pc kernel: [ 8888.174394] ? pci_pm_runtime_resume+0xd0/0xd0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174395] rpm_callback+0x24/0x80
Feb 29 11:42:44 system76-pc kernel: [ 8888.174396] rpm_suspend+0x109/0x600
Feb 29 11:42:44 system76-pc kernel: [ 8888.174398] ? __switch_to+0x85/0x480
Feb 29 11:42:44 system76-pc kernel: [ 8888.174399] ? __switch_to_asm+0x34/0x70
Feb 29 11:42:44 system76-pc kernel: [ 8888.174400] pm_runtime_work+0x78/0xa0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174405] ? process_one_work+0x3f0/0x3f0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174406] ? kthread_park+0xb0/0xb0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174407] ret_from_fork+0x35/0x40
Feb 29 11:42:44 system76-pc kernel: [ 8888.174408] Modules linked in: ccm xt_conntrack xt_MASQUERADE nf_conntrack_netlink nfnetlink xfrm_user xfrm_algo xt_addrtype iptable_filter iptable_nat nf_nat nf_conntrack nf_defrag_ipv6 nf_defrag_ipv4 libcrc32c bpfilter br_netfilter bridge stp llc rfcomm aufs overlay cmac bnep intel_rapl_msr hid_multitouch intel_rapl_common snd_hda_codec_hdmi joydev x86_pkg_temp_thermal intel_powerclamp mei_hdcp sof_pci_dev snd_sof_intel_hda_common snd_sof_intel_hda snd_sof_intel_byt coretemp snd_hda_codec_realtek snd_sof_intel_ipc snd_sof snd_hda_codec_generic snd_sof_xtensa_dsp kvm_intel ledtrig_audio snd_soc_skl snd_soc_hdac_hda snd_hda_ext_core binfmt_misc snd_soc_skl_ipc snd_soc_sst_ipc kvm snd_soc_sst_dsp snd_soc_acpi_intel_match irqbypass snd_soc_acpi snd_soc_core nls_iso8859_1 snd_compress ac97_bus snd_pcm_dmaengine crct10dif_pclmul crc32_pclmul snd_hda_intel ghash_clmulni_intel snd_hda_codec snd_hda_core snd_hwdep nouveau iwlmvm uvcvideo i915 snd_pcm aesni_intel snd_seq_midi mac80211
Feb 29 11:42:44 system76-pc kernel: [ 8888.174423] videobuf2_vmalloc snd_seq_midi_event ttm videobuf2_memops aes_x86_64 snd_rawmidi btusb crypto_simd videobuf2_v4l2 libarc4 drm_kms_helper cryptd btrtl snd_seq glue_helper videobuf2_common btbcm drm btintel intel_cstate videodev snd_seq_device mc bluetooth intel_rapl_perf snd_timer i2c_algo_bit iwlwifi fb_sys_fops syscopyarea rtsx_pci_ms sysfillrect ecdh_generic memstick sysimgblt ecc input_leds idma64 snd mei_me virt_dma mei serio_raw soundcore cfg80211 wmi_bmof intel_lpss_pci mxm_wmi intel_lpss intel_pch_thermal intel_hid acpi_pad sparse_keymap mac_hid sch_fq_codel parport_pc ppdev lp parport ip_tables x_tables autofs4 hid_generic usbhid rtsx_pci_sdmmc psmouse r8169 ahci rtsx_pci realtek libahci i2c_hid hid pinctrl_cannonlake wmi video pinctrl_intel
Feb 29 11:42:44 system76-pc kernel: [ 8888.174440] CR2: ffffa9424044cffc
Feb 29 11:42:44 system76-pc kernel: [ 8888.174441] ---[ end trace 268c7698a1a6b25e ]---
Feb 29 11:42:44 system76-pc kernel: [ 8888.174459] RIP: 0010:evo_wait+0x61/0x150 [nouveau]
Feb 29 11:42:44 system76-pc kernel: [ 8888.174460] Code: e8 02 89 c3 4c 89 ff e8 bd d5 6a e9 89 da 44 01 f3 81 fb f7 03 00 00 48 8d 04 95 00 00 00 00 0f 86 8a 00 00 00 49 8b 44 24 70 <c7> 04 90 00 00 00 20 41 f6 44 24 58 01 0f 85 82 00 00 00 49 8b 74
Feb 29 11:42:44 system76-pc kernel: [ 8888.174461] RSP: 0000:ffffa94143907bf0 EFLAGS: 00010216
Feb 29 11:42:44 system76-pc kernel: [ 8888.174462] RAX: ffffa9414044d000 RBX: 0000000040000033 RCX: 0000000000000000
Feb 29 11:42:44 system76-pc kernel: [ 8888.174463] RDX: 000000003fffffff RSI: 0000000000000000 RDI: ffff98d4a042a740
Feb 29 11:42:44 system76-pc kernel: [ 8888.174463] RBP: ffffa94143907c18 R08: 00000000000001a7 R09: 000000000000019d
Feb 29 11:42:44 system76-pc kernel: [ 8888.174464] R10: ffffa941402c3d70 R11: 0000000000000000 R12: ffff98d4996ddf08
Feb 29 11:42:44 system76-pc kernel: [ 8888.174464] R13: ffff98d49da3e350 R14: 0000000000000034 R15: ffff98d4996ddfd0
Feb 29 11:42:44 system76-pc kernel: [ 8888.174465] FS: 0000000000000000(0000) GS:ffff98d4a0400000(0000) knlGS:0000000000000000
Feb 29 11:42:44 system76-pc kernel: [ 8888.174466] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Feb 29 11:42:44 system76-pc kernel: [ 8888.174466] CR2: ffffa9424044cffc CR3: 000000037018a003 CR4: 00000000003606e0

 

 

 

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As one who doesn't know **jack** about deconstructing logs, I did some research, this may be of assistance to anyone encountering this issue. I have a question out to System76 to confirm, but as of this moment the system is running stable and no freezes in the last hour.

Note the first Oops line:

Feb 29 11:42:44 system76-pc kernel: [ 8888.174165] Oops: 0002 [#1] SMP PTI

Then in the following Call Trace section, the recurring calls to noveau:

Feb 29 11:42:44 system76-pc kernel: [ 8888.174331] nouveau_display_init+0x3f/0xd0 [nouveau]

My first suspect is always a graphics driver, but this time I overlooked it because it was new out of the box. In software and updates, the graphics driver was set to the X.org Noveau driver, and Nvidia was available. It is a bit confusing because lspci | grep VGA shows both an Intel and an Nvidia GPU. Being completely unusable in this state, I switched to the Nvida driver and the system is currently stable and not freezing.

It's looking like it's not an issue with Storm after all, which I'm relieved to hear. But thanks for all your help!

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Sorry for the late reaction and thanks a lot for sharing the solution -- I believe it could very helpful to other users!

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