upgrade problems with 2020.2, et al

I bought the professional edition, so I am now a paying customer. I have several issues:

  1. When I have more than one issue, should I put up a separate post for each one, or lump them altogether?
  2. Is this the only support channel, for paid and free customers alike?
  3. I saw this webcast https://www.youtube.com/watch?v=hyoS5W_1kBQ From The Docs: PyCharm Skills, Beginner to Advanced - purely by accident. How do I know when things like this are happening?
    1. Yes, I heard the guy - I think his name is Paul Everitt - say something about Twitter, but guess what? I don’t Twitter, and I’m pretty sure I’m not the only one, shocking as that may be. How then, are the rest of us supposed to get in touch with you?
  4. I got a notice about 2020.2 coming out, so I hit ‘upgrade’, only to find that PyCharm did not have access. So I gave it permission on the opt/pycharm folder. It seemed like that worked - but maybe not. Next time I got this message about a slew of files that Pycharm also did not have access to, so I changed the permissions on all the pycharm subdirectores. Third time: same message! Am I supposed to grant permission individually on 100’s of files? I think that would be ridiculous, so what is the answer here?
  5. There is no way to save a list of all these files so I can look into them later and make a more granular and intelligent decision about them. A description of each file and its purpose (like a docstring, maybe?) would also be helpful in that regard. Consider that a FEATURE REQUEST.
  6. Now PyCharm is telling me that it can’t delete editorconfig.jar, files ‘may’ be corrupted and I should re-install the whole IDE. However, once all that went away, PyCharm restarted as if everything was fine. 
  7. When I right click the PyCharm icon on the left side of my Ubuntu screen, I only get two options: ‘all windows’ and ‘quit’. What about locking it to my favorites?!



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Hi,

>When I have more than one issue, should I put up a separate post for each one, or lump them altogether?

Generally one post/ticket per issue is better

>Is this the only support channel, for paid and free customers alike?

You have multiple options to reach for help: Community forums, Technical support (https://intellij-support.jetbrains.com/hc/en-us/?pycharm), Issue tracker (https://youtrack.jetbrains.com/). First two can be used for questions, the latter is for bug reporting.

>How do I know when things like this are happening?

You can subscribe to our channels:

https://www.youtube.com/channel/UCGp4UBwpTNegd_4nCpuBcow

https://www.youtube.com/channel/UCak6beUTLlVmf0E4AmnQkmw

>How then, are the rest of us supposed to get in touch with you?

You can use the channels listed above (community, support, issue tracker)

>I got a notice about 2020.2 coming out, so I hit ‘upgrade’, only to find that PyCharm did not have access. So I gave it permission on the opt/pycharm folder. It seemed like that worked - but maybe not. Next time I got this message about a slew of files that Pycharm also did not have access to, so I changed the permissions on all the pycharm subdirectores. Third time: same message! Am I supposed to grant permission individually on 100’s of files? I think that would be ridiculous, so what is the answer here?

Sounds like a technical issue, we would be happy to solve it in a separate post/ticket. First thing to check is that you run PyCharm with the user who has full permissions on the IDE installation directory. If you want to make life easier, I recommend wiping out PyCharm from the opt directory and use our [Toolbox App](https://www.jetbrains.com/toolbox-app/download/).

>Now PyCharm is telling me that it can’t delete editorconfig.jar, files ‘may’ be corrupted and I should re-install the whole IDE. However, once all that went away, PyCharm restarted as if everything was fine. 

Definitely something is wrong with your installation. Consider my previous advice about Toolbox.

>When I right click the PyCharm icon on the left side of my Ubuntu screen, I only get two options: ‘all windows’ and ‘quit’. What about locking it to my favorites?!

That depends on the desktop environment you use. E.g. in KDE Plasma I can pin IDE to the taskbar. What about other windows, can you add them to favorites?

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Ok. This helps. But:
Q. 4 & 6: When you say to wipeout the opt directory, is that effectively the same as uninstalling? I assume the Pycharm Projects folder in my home directory would survive, but are there any others floating around in odd places? I was on Ubuntu 18.04 when I bought Pycharm, but I upgraded to 20.04 earlier this week.
Second, I assume I won't have any license recognition issues here, right?
Third, if I understand the toolbox option, Pycharm would work like pgadmin4 in the browser, but other than that the experience should be the same and it will still be somewhere on my local hard drive, correct?
Q. 7: I have lots of programs pinned, but that option simply isn't available on the Pycharm icon.

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>When you say to wipeout the opt directory, is that effectively the same as uninstalling?

Yes, if you want to be sure that you start with a clean fresh installation (and no leftovers from previous installation), you can delete the installation directory from /opt, and also all related directories mentioned here for 2019 and 2020 versions:

[PyCharm 2020.2 directories](https://www.jetbrains.com/help/pycharm/directories-used-by-the-ide-to-store-settings-caches-plugins-and-logs.html)
[PyCharm 2019.3 directories](https://www.jetbrains.com/help/pycharm/2019.3/directories-used-by-the-ide-to-store-settings-caches-plugins-and-logs.html)

>Second, I assume I won't have any license recognition issues here, right?

No, license info is stored elsewhere

>Third, if I understand the toolbox option, Pycharm would work like pgadmin4 in the browser, but other than that the experience should be the same and it will still be somewhere on my local hard drive, correct?

Toolbox will install PyCharm on your hard drive, you will have the same experience as stand-alone installation. Toolbox installs IDE in it's own directory (in your home folder by default), so you shouldn't have any permission issues there, and it also manages the updates.

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Done! So far so good. Thanks Andrey.

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