Problems with Installation

Hello Roman,

Please, provide a screenshot of the error and upload IDE logs to JetBrains Uploads, send its name.

I'll investigate.

After succsessful installation activation started. I used my JB credentials to register and nothing happens after registration, application does not start. This is what I get. Where can I find logs for GoLand?

Sorry, please see: Start Failed, Internal error: recovering IDE to the working state after the critical startup error.

Logs can be found here.

I've uploaded 2 logs to JetBrains Uploads - 1 for GoLand and 1 for Toolbox (which does not start on my sys either)

Please, send the names of this files.

idea.log and toolbox.log, as they were named while installation 

Daniil, it's my first installation of GoLand, so I did not install any 3rd-party plug-ins yet

I've tried to delete system folder in AppData, but error is still there :(

When you upload a file, you get its name and you can copy it. Please upload again if you closed the tab and submit a name.

2020_12_04_59YQQ7Vt4LoY4VpV

I'm sorry

2020-12-04 12:11:06,726 [    453]   WARN -        #com.intellij.idea.Main - Unable to load JNA library (OS: Windows 10 10.0)
java.lang.UnsatisfiedLinkError: C:\Users\?????\AppData\Local\JetBrains\GoLand2020.3\tmp\jna1656195326673613754.dll: Can't find dependent libraries
at java.base/java.lang.ClassLoader$NativeLibrary.load0(Native Method)
at java.base/java.lang.ClassLoader$NativeLibrary.load(ClassLoader.java:2442)
at java.base/java.lang.ClassLoader$NativeLibrary.loadLibrary(ClassLoader.java:2498)
at java.base/java.lang.ClassLoader.loadLibrary0(ClassLoader.java:2694)
at java.base/java.lang.ClassLoader.loadLibrary(ClassLoader.java:2627)
at java.base/java.lang.Runtime.load0(Runtime.java:768)
at java.base/java.lang.System.load(System.java:1837)
at com.sun.jna.Native.loadNativeDispatchLibraryFromClasspath(Native.java:1018)
at com.sun.jna.Native.loadNativeDispatchLibrary(Native.java:988)
at com.sun.jna.Native.<clinit>(Native.java:195)
at com.intellij.jna.JnaLoader.load(JnaLoader.java:17)
at com.intellij.idea.StartupUtil.loadSystemLibraries(StartupUtil.java:640)
at com.intellij.idea.StartupUtil.lambda$prepareApp$4(StartupUtil.java:232)
at com.intellij.util.concurrency.BoundedTaskExecutor.doRun(BoundedTaskExecutor.java:216)
at com.intellij.util.concurrency.BoundedTaskExecutor.access$200(BoundedTaskExecutor.java:27)
at com.intellij.util.concurrency.BoundedTaskExecutor$1.execute(BoundedTaskExecutor.java:195)
at com.intellij.util.concurrency.BoundedTaskExecutor$1.run(BoundedTaskExecutor.java:187)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1$1.run(Executors.java:668)
at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1$1.run(Executors.java:665)
at java.base/java.security.AccessController.doPrivileged(Native Method)
at java.base/java.util.concurrent.Executors$PrivilegedThreadFactory$1.run(Executors.java:665)
at java.base/java.lang.Thread.run(Thread.java:834)

It's a known issue when your username contains Unicode symbol. Please, try the suggested workaround.

I hope it helps.

Thank you! I could launch GoLand, but I could not find there Toolbox .vmoptions file is? There is no such file in AppData/Local/JetBrains/Toolbox/bin

How can I launch Toolbox App? 

2020_12_04_GiNCZZq8hNZrPMtT 


These are logs from Toolbox AppData derictory

Solved. Thank's for help!