FTP in PHPStorm fails with just one site

I'm running the latest version of PHP Storm and using a connection that has Passive FTP enabled. I've restarted the app and checked the settings but can not understand why one site no longer works. I can use other FTP programs to access the directory but not PHP  Storm.

I've searched for similar issues but only found notation regarding Passive connections.

In the screen below it shows the one directory that I can not access (red outline) and then I can access all others such as the example (green outline).

I've reset permissions on the directory but still no luck.

Any ideas what could be different or wrong?

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6 comments

Please add #com.jetbrains.plugins.webDeployment to Help | Diagnostic Tools | Debug Log Settings, restart PhpStorm, try to browse the folder again, and then share the logs (Help | Collect Logs and Diagnostic Data) here: https://uploads.services.jetbrains.com/

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Permanently deleted user

And today... it works fine. I added the logging and will upload files IF it happens again. Really odd though that it was just one site using the same FTP credentials.

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Permanently deleted user

More problems found today. In this latest case I have an FTP directory open and able to drill down different directories. BUT some files could not be deployed to local server while other could. Not typical in past work in the same project. And this is a different project than the prior.

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We definitely need the logs then. Any chance you could share them after reproducing the latter issue?

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Permanently deleted user

Hey Eugene,

I did upload logs after this second event. I will upload again if I encounter the problem further.

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Next time you upload the logs, please share the ID it gives so that I could identify your upload. Thanks!

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