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Upgraded my account and Codex and GitHub CoPILOTon PyCharm are not allowing me use. I upgraded and they have not reset. I lost half a day on my project. Also, GitHub CoPilot hangs up during or after editing code. Why? Codex worked well until it locked me out.
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Hi Theistn,
Most of what you are describing comes down to the plugins themselves rather than PyCharm. GitHub Copilot and OpenAI Codex are made by other companies (GitHub/Microsoft and OpenAI), and your account upgrade lives on their servers. Whether the plugin recognizes the upgraded plan is decided on their side, so when it "has not reset" or Codex "locks you out," there is nothing we can change in PyCharm to re-apply that subscription
What usually gets a new upgrade to take is a fresh sign-in: sign out of the plugin, then sign back in so it re-fetches your current plan. If Copilot's sign-in stalls or keeps looping, use its "Use device code" option and finish logging in at the URL it shows you, which gets around the local browser callback that often breaks on locked-down networks
If it still shows as not upgraded after that, this part has to go to the vendor, since only they can see your subscription state:
- GitHub Copilot: https://support.github.com
- Copilot's JetBrains plugin tracker: https://github.com/microsoft/copilot-intellij-feedback/issues
- Codex: the support or contact link on its JetBrains Marketplace page
Copilot hanging while you type is a separate problem, and this is the part we can actually dig into. Disable only the GitHub Copilot plugin in Settings | Plugins, restart PyCharm, and use it normally for a while. If the freezes stop, they were coming from the plugin. If PyCharm still stalls with Copilot disabled, then it is a PyCharm problem on our side, and the best way to get it fixed is to file a report on our PyCharm issue tracker at https://youtrack.jetbrains.com/issues/PY with logs attached
For a freeze, the logs are only useful if they were recorded while it was happening, so collect them like this:
1. Trigger the freeze again, or sit through one, and let it run for a few seconds. While the UI is blocked, PyCharm automatically writes thread dumps that show exactly where it got stuck
2. Once it responds again, go to Help | Collect Logs and Diagnostic Data. That packages
idea.logand those thread dumps into a single zip3. Attach the zip to your YouTrack report
A few details worth including in the report:
- Your PyCharm build and OS, from Help | About
- The exact Copilot and Codex plugin versions
- Whether you mean the standalone Copilot and Codex plugins, or Copilot used through JetBrains AI Assistant