Urgent: Student License Disappeared and Cannot Re-apply
Answered
Hi Support Team,
Thank you for your response.
Regarding your request for the License ID, I am unable to provide it because there is currently absolutely nothing assigned to my account dashboard.
However, I would like to clarify my situation:
- I just successfully received my student pack last week.
- Yesterday, the license suddenly disappeared from my account without any prior notification. I am certain that I am logged into the correct email address.
- When I tried to re-apply/reactivate using the form, I encountered the error: “This email address was recently used to submit an application. Please check your inbox or try again later.”
Since I cannot view my License ID and the system blocks me from re-applying, could you please manually check my email status in your database and help me recover my license?
My registered email is: 2254060577@ut.edu.vn
I look forward to hearing from you soon.
Best regards,
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Thank you for your request. Please create a request here https://www.jetbrains.com/support/sales/#email-sales, describe the problem, send your student email address and attach any officially issued document in the PDF format with your full name and confirmation of your current student status in 2026/2027 academic year for validation of your JetBrains account ownership and eligibility.
Looking forward to hearing from you.