Unable to continue using student license

I'm a student from China and I'm using a Jetbrains student license, but when I tried to log in to the new IDE I found that my license is no longer available
I am sure my student license is not expired because it is still available on another IDE, but I can't find it on https://account.jetbrains.com/licenses and I can't use another IDE anymore
I would like to know how I can continue to use my student license
(English is not my native language and the content contains web translations, so please forgive the grammatical errors)

1 comment
Official comment
Dear customer,
Please be aware that the AppCode community forum was deprecated and closed for comments on March 31, 2020.
To see further details please follow this link: https://intellij-support.jetbrains.com/hc/en-us/community/posts/360007631480-The-AppCode-Community-Forum-Is-Deprecated
Thank you for your understanding.

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