phpStorm won't start - Mac Big Sur

I double click on the icon and it won't even start. Instead it shows the message below:

The application “PhpStorm” can’t be opened.

Please find below the idea.log file content:

2021-10-20 11:53:38,925 [ 0] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2021-10-20 11:53:38,938 [ 13] INFO - .intellij.util.EnvironmentUtil - loading shell env: /bin/zsh -l -i -c '/Applications/PhpStorm.app/Contents/bin/printenv' '/var/folders/py/2d3sbyy148s9yq09tdhkkm7w0000gp/T/intellij-shell-env.10213183849821646218.tmp'
2021-10-20 11:53:38,977 [ 52] INFO - #com.intellij.idea.Main - IDE: PhpStorm (build #PS-212.5457.49, 13 Oct 2021 13:39)
2021-10-20 11:53:38,981 [ 56] INFO - #com.intellij.idea.Main - OS: Mac OS X (10.15.7, x86_64)
2021-10-20 11:53:38,999 [ 74] INFO - #com.intellij.idea.Main - JRE: 11.0.12+7-b1504.40 (JetBrains s.r.o.)
2021-10-20 11:53:39,000 [ 75] INFO - #com.intellij.idea.Main - JVM: 11.0.12+7-b1504.40 (OpenJDK 64-Bit Server VM)
2021-10-20 11:53:39,058 [ 133] INFO - #com.intellij.idea.Main - JVM Args: -Xms128m -XX:ReservedCodeCacheSize=512m -Xmx750m -XX:+UseG1GC -XX:SoftRefLRUPolicyMSPerMB=50 -XX:CICompilerCount=2 -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -ea -Dsun.io.useCanonCaches=false -Djdk.http.auth.tunneling.disabledSchemes="" -Djdk.attach.allowAttachSelf=true -Djdk.module.illegalAccess.silent=true -Dkotlinx.coroutines.debug=off -XX:ErrorFile=/Users/Mauro/java_error_in_phpstorm_%p.log -XX:HeapDumpPath=/Users/Mauro/java_error_in_phpstorm.hprof -Djb.vmOptionsFile=/Applications/PhpStorm.app/Contents/bin/phpstorm.vmoptions -Dsplash=true -Didea.home.path=/Applications/PhpStorm.app/Contents -Didea.executable=phpstorm -Djava.system.class.loader=com.intellij.util.lang.PathClassLoader -Didea.platform.prefix=PhpStorm -Didea.paths.selector=PhpStorm2021.2 -Didea.vendor.name=JetBrains
2021-10-20 11:53:39,058 [ 133] INFO - #com.intellij.idea.Main - library path: /Users/Mauro/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.
2021-10-20 11:53:39,058 [ 133] INFO - #com.intellij.idea.Main - boot library path: /Applications/PhpStorm.app/Contents/jbr/Contents/Home/lib
2021-10-20 11:53:39,089 [ 164] INFO - #com.intellij.idea.Main - locale=en_GB JNU=UTF-8 file.encoding=UTF-8
idea.config.path=/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2
idea.system.path=/Users/Mauro/Library/Caches/JetBrains/PhpStorm2021.2
idea.plugins.path=/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2/plugins
idea.log.path=/Users/Mauro/Library/Logs/JetBrains/PhpStorm2021.2
2021-10-20 11:53:39,102 [ 177] INFO - #com.intellij.idea.Main - CPU cores: 8; ForkJoinPool.commonPool: java.util.concurrent.ForkJoinPool@2926c050[Running, parallelism = 7, size = 7, active = 5, running = 4, steals = 1, tasks = 0, submissions = 0]; factory: com.intellij.concurrency.IdeaForkJoinWorkerThreadFactory@42b30ab4
2021-10-20 11:53:39,282 [ 357] INFO - #com.intellij.idea.Main - JNA library (64-bit) loaded in 179 ms
2021-10-20 11:53:40,204 [ 1279] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://www.jetbrains.com/config/IdeaCloudConfig.xml
2021-10-20 11:53:40,520 [ 1595] INFO - .intellij.util.EnvironmentUtil - shell environment loaded (23 vars)
2021-10-20 11:53:40,558 [ 1633] INFO - nfig.ETagCloudConfigFileClient - === Get cloud config URL: https://cloudconfig.jetbrains.com/cloudconfig/files ===
2021-10-20 11:53:40,724 [ 1799] INFO - #com.intellij.idea.Main - Importing configs to /Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2
2021-10-20 11:53:40,774 [ 1849] INFO - #com.intellij.idea.Main - Importing configs: oldConfigDir=[/Users/Mauro/Library/Preferences/PhpStorm2019.2], newConfigDir=[/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2], oldIdeHome=[null], oldPluginsDir=[/Users/Mauro/Library/Application Support/PhpStorm2019.2], newPluginsDir=[/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2/plugins]
2021-10-20 11:53:41,040 [ 2115] INFO - llij.ide.plugins.PluginManager - Plugin PluginDescriptor(name=PHP, id=com.jetbrains.php, descriptorPath=plugin.xml, path=/Applications/PhpStorm.app/Contents/plugins/php, version=212.5457.49, package=null) misses optional descriptor php-shared-indexes.xml
2021-10-20 11:53:41,458 [ 2533] INFO - #com.intellij.idea.Main - Migrating plugin com.alayouni.ansiHighlight version 1.2.4
2021-10-20 11:53:41,618 [ 2693] INFO - rnal.statistic.DeviceIdManager - Generating new Device ID for 'MarketplaceDownloads'
2021-10-20 11:53:41,635 [ 2710] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://plugins.jetbrains.com/pluginManager/?uuid=2010212bf248d12-7ce4-4b0a-9e57-849b7a648402&id=com.intellij.ideolog&build=PS-212.5457.49
2021-10-20 11:53:42,078 [ 3153] INFO - #com.intellij.idea.Main - Downloaded and unpacked compatible version of plugin com.intellij.ideolog
2021-10-20 11:53:42,079 [ 3154] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://plugins.jetbrains.com/pluginManager/?uuid=2010212bf248d12-7ce4-4b0a-9e57-849b7a648402&id=ru.adelf.idea.dotenv&build=PS-212.5457.49
2021-10-20 11:53:42,213 [ 3288] INFO - #com.intellij.idea.Main - Downloaded and unpacked compatible version of plugin ru.adelf.idea.dotenv
2021-10-20 11:53:42,233 [ 3308] INFO - #com.intellij.idea.Main - The vmoptions file has changed, restarting...
2021-10-20 11:53:42,236 [ 3311] INFO - #com.intellij.util.Restarter - run restarter: [/Applications/PhpStorm.app/Contents/bin/restarter, /Applications/PhpStorm.app]
2021-10-20 11:53:42,249 [ 3324] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE SHUTDOWN ------------------------------------------------------
2021-10-20 11:53:42,255 [ 3330] INFO - org.jetbrains.io.BuiltInServer - web server stopped
2021-10-20 12:39:10,207 [ 0] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2021-10-20 12:39:10,216 [ 9] INFO - .intellij.util.EnvironmentUtil - loading shell env: /bin/zsh -l -i -c '/Applications/PhpStorm.app/Contents/bin/printenv' '/var/folders/py/2d3sbyy148s9yq09tdhkkm7w0000gp/T/intellij-shell-env.17245717660199996170.tmp'
2021-10-20 12:39:10,251 [ 44] INFO - #com.intellij.idea.Main - IDE: PhpStorm (build #PS-212.5457.49, 13 Oct 2021 13:39)
2021-10-20 12:39:10,254 [ 47] INFO - #com.intellij.idea.Main - OS: Mac OS X (10.15.7, x86_64)
2021-10-20 12:39:10,276 [ 69] INFO - #com.intellij.idea.Main - JRE: 11.0.12+7-b1504.40 (JetBrains s.r.o.)
2021-10-20 12:39:10,277 [ 70] INFO - #com.intellij.idea.Main - JVM: 11.0.12+7-b1504.40 (OpenJDK 64-Bit Server VM)
2021-10-20 12:39:10,307 [ 100] INFO - #com.intellij.idea.Main - JVM Args: -Xms128m -XX:ReservedCodeCacheSize=512m -Xmx750m -XX:+UseG1GC -XX:SoftRefLRUPolicyMSPerMB=50 -XX:CICompilerCount=2 -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -ea -Dsun.io.useCanonCaches=false -Djdk.http.auth.tunneling.disabledSchemes="" -Djdk.attach.allowAttachSelf=true -Djdk.module.illegalAccess.silent=true -Dkotlinx.coroutines.debug=off -XX:ErrorFile=/Users/Mauro/java_error_in_phpstorm_%p.log -XX:HeapDumpPath=/Users/Mauro/java_error_in_phpstorm.hprof -Djb.vmOptionsFile=/Applications/PhpStorm.app/Contents/bin/phpstorm.vmoptions -Dsplash=true -Didea.home.path=/Applications/PhpStorm.app/Contents -Didea.executable=phpstorm -Djava.system.class.loader=com.intellij.util.lang.PathClassLoader -Didea.platform.prefix=PhpStorm -Didea.paths.selector=PhpStorm2021.2 -Didea.vendor.name=JetBrains
2021-10-20 12:39:10,307 [ 100] INFO - #com.intellij.idea.Main - library path: /Users/Mauro/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.
2021-10-20 12:39:10,308 [ 101] INFO - #com.intellij.idea.Main - boot library path: /Applications/PhpStorm.app/Contents/jbr/Contents/Home/lib
2021-10-20 12:39:10,336 [ 129] INFO - #com.intellij.idea.Main - locale=en_GB JNU=UTF-8 file.encoding=UTF-8
idea.config.path=/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2
idea.system.path=/Users/Mauro/Library/Caches/JetBrains/PhpStorm2021.2
idea.plugins.path=/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2/plugins
idea.log.path=/Users/Mauro/Library/Logs/JetBrains/PhpStorm2021.2
2021-10-20 12:39:10,347 [ 140] INFO - #com.intellij.idea.Main - CPU cores: 8; ForkJoinPool.commonPool: java.util.concurrent.ForkJoinPool@2f7a5090[Running, parallelism = 7, size = 7, active = 5, running = 4, steals = 1, tasks = 0, submissions = 0]; factory: com.intellij.concurrency.IdeaForkJoinWorkerThreadFactory@b542b7d
2021-10-20 12:39:10,489 [ 282] INFO - #com.intellij.idea.Main - JNA library (64-bit) loaded in 142 ms
2021-10-20 12:39:11,470 [ 1263] INFO - .intellij.util.EnvironmentUtil - shell environment loaded (23 vars)
2021-10-20 12:39:23,760 [ 13553] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://www.jetbrains.com/config/IdeaCloudConfig.xml
2021-10-20 12:39:24,079 [ 13872] INFO - nfig.ETagCloudConfigFileClient - === Get cloud config URL: https://cloudconfig.jetbrains.com/cloudconfig/files ===
2021-10-20 12:39:24,241 [ 14034] INFO - #com.intellij.idea.Main - Importing configs to /Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2
2021-10-20 12:39:24,266 [ 14059] INFO - #com.intellij.idea.Main - Importing configs: oldConfigDir=[/Users/Mauro/Library/Preferences/PhpStorm2019.2], newConfigDir=[/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2], oldIdeHome=[null], oldPluginsDir=[/Users/Mauro/Library/Application Support/PhpStorm2019.2], newPluginsDir=[/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2/plugins]
2021-10-20 12:39:24,562 [ 14355] INFO - llij.ide.plugins.PluginManager - Plugin PluginDescriptor(name=PHP, id=com.jetbrains.php, descriptorPath=plugin.xml, path=/Applications/PhpStorm.app/Contents/plugins/php, version=212.5457.49, package=null) misses optional descriptor php-shared-indexes.xml
2021-10-20 12:39:24,988 [ 14781] INFO - #com.intellij.idea.Main - Migrating plugin com.alayouni.ansiHighlight version 1.2.4
2021-10-20 12:39:25,062 [ 14855] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://plugins.jetbrains.com/pluginManager/?uuid=2010212bf248d12-7ce4-4b0a-9e57-849b7a648402&id=com.intellij.ideolog&build=PS-212.5457.49
2021-10-20 12:39:25,538 [ 15331] INFO - #com.intellij.idea.Main - Downloaded and unpacked compatible version of plugin com.intellij.ideolog
2021-10-20 12:39:25,539 [ 15332] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://plugins.jetbrains.com/pluginManager/?uuid=2010212bf248d12-7ce4-4b0a-9e57-849b7a648402&id=ru.adelf.idea.dotenv&build=PS-212.5457.49
2021-10-20 12:39:25,679 [ 15472] INFO - #com.intellij.idea.Main - Downloaded and unpacked compatible version of plugin ru.adelf.idea.dotenv
2021-10-20 12:39:25,693 [ 15486] INFO - #com.intellij.idea.Main - The vmoptions file has changed, restarting...
2021-10-20 12:39:25,695 [ 15488] INFO - #com.intellij.util.Restarter - run restarter: [/Applications/PhpStorm.app/Contents/bin/restarter, /Applications/PhpStorm.app]
2021-10-20 12:39:25,705 [ 15498] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE SHUTDOWN ------------------------------------------------------
2021-10-20 12:39:25,711 [ 15504] INFO - org.jetbrains.io.BuiltInServer - web server stopped

3 comments
Comment actions Permalink

This is the latest error msg...

2021-10-20 15:50:55,319 [ 0] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE STARTED ------------------------------------------------------
2021-10-20 15:50:55,332 [ 13] INFO - .intellij.util.EnvironmentUtil - loading shell env: /bin/zsh -l -i -c '/Applications/PhpStorm.app/Contents/bin/printenv' '/var/folders/py/2d3sbyy148s9yq09tdhkkm7w0000gp/T/intellij-shell-env.9376424629306408535.tmp'
2021-10-20 15:50:55,359 [ 40] INFO - #com.intellij.idea.Main - IDE: PhpStorm (build #PS-212.5457.49, 13 Oct 2021 13:39)
2021-10-20 15:50:55,360 [ 41] INFO - #com.intellij.idea.Main - OS: Mac OS X (11.6, x86_64)
2021-10-20 15:50:55,371 [ 52] INFO - #com.intellij.idea.Main - JRE: 11.0.12+7-b1504.40 (JetBrains s.r.o.)
2021-10-20 15:50:55,371 [ 52] INFO - #com.intellij.idea.Main - JVM: 11.0.12+7-b1504.40 (OpenJDK 64-Bit Server VM)
2021-10-20 15:50:55,409 [ 90] INFO - #com.intellij.idea.Main - JVM Args: -Xms128m -XX:ReservedCodeCacheSize=512m -Xmx750m -XX:+UseG1GC -XX:SoftRefLRUPolicyMSPerMB=50 -XX:CICompilerCount=2 -XX:+HeapDumpOnOutOfMemoryError -XX:-OmitStackTraceInFastThrow -ea -Dsun.io.useCanonCaches=false -Djdk.http.auth.tunneling.disabledSchemes="" -Djdk.attach.allowAttachSelf=true -Djdk.module.illegalAccess.silent=true -Dkotlinx.coroutines.debug=off -XX:ErrorFile=/Users/Mauro/java_error_in_phpstorm_%p.log -XX:HeapDumpPath=/Users/Mauro/java_error_in_phpstorm.hprof -Djb.vmOptionsFile=/Applications/PhpStorm.app/Contents/bin/phpstorm.vmoptions -Dsplash=true -Didea.home.path=/Applications/PhpStorm.app/Contents -Didea.executable=phpstorm -Djava.system.class.loader=com.intellij.util.lang.PathClassLoader -Didea.platform.prefix=PhpStorm -Didea.paths.selector=PhpStorm2021.2 -Didea.vendor.name=JetBrains
2021-10-20 15:50:55,410 [ 91] INFO - #com.intellij.idea.Main - library path: /Users/Mauro/Library/Java/Extensions:/Library/Java/Extensions:/Network/Library/Java/Extensions:/System/Library/Java/Extensions:/usr/lib/java:.
2021-10-20 15:50:55,410 [ 91] INFO - #com.intellij.idea.Main - boot library path: /Applications/PhpStorm.app/Contents/jbr/Contents/Home/lib
2021-10-20 15:50:55,457 [ 138] INFO - #com.intellij.idea.Main - locale=en_GB JNU=UTF-8 file.encoding=UTF-8
idea.config.path=/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2
idea.system.path=/Users/Mauro/Library/Caches/JetBrains/PhpStorm2021.2
idea.plugins.path=/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2/plugins
idea.log.path=/Users/Mauro/Library/Logs/JetBrains/PhpStorm2021.2
2021-10-20 15:50:55,469 [ 150] INFO - #com.intellij.idea.Main - CPU cores: 8; ForkJoinPool.commonPool: java.util.concurrent.ForkJoinPool@28b38da1[Running, parallelism = 7, size = 7, active = 5, running = 4, steals = 1, tasks = 0, submissions = 0]; factory: com.intellij.concurrency.IdeaForkJoinWorkerThreadFactory@6c98ddc5
2021-10-20 15:50:55,595 [ 276] INFO - #com.intellij.idea.Main - JNA library (64-bit) loaded in 125 ms
2021-10-20 15:50:57,117 [ 1798] INFO - .intellij.util.EnvironmentUtil - shell environment loaded (24 vars)
2021-10-20 15:51:02,998 [ 7679] INFO - .intellij.util.io.HttpRequests - Application is not initialized yet; Using default SSL configuration to connect to https://www.jetbrains.com/config/IdeaCloudConfig.xml
2021-10-20 15:51:03,253 [ 7934] INFO - nfig.ETagCloudConfigFileClient - === Get cloud config URL: https://cloudconfig.jetbrains.com/cloudconfig/files ===
2021-10-20 15:51:03,456 [ 8137] INFO - #com.intellij.idea.Main - Importing configs to /Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2
2021-10-20 15:51:03,510 [ 8191] INFO - #com.intellij.idea.Main - Importing configs: oldConfigDir=[/Users/Mauro/Library/Preferences/PhpStorm2019.2], newConfigDir=[/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2], oldIdeHome=[null], oldPluginsDir=[/Users/Mauro/Library/Application Support/PhpStorm2019.2], newPluginsDir=[/Users/Mauro/Library/Application Support/JetBrains/PhpStorm2021.2/plugins]
2021-10-20 15:51:03,662 [ 8343] INFO - #com.intellij.idea.Main - non-existing plugins directory: /Users/Mauro/Library/Application Support/PhpStorm2019.2
2021-10-20 15:51:03,666 [ 8347] INFO - #com.intellij.idea.Main - The vmoptions file has changed, restarting...
2021-10-20 15:51:03,668 [ 8349] INFO - #com.intellij.util.Restarter - run restarter: [/Applications/PhpStorm.app/Contents/bin/restarter, /Applications/PhpStorm.app]
2021-10-20 15:51:03,676 [ 8357] INFO - #com.intellij.idea.Main - ------------------------------------------------------ IDE SHUTDOWN ------------------------------------------------------
2021-10-20 15:51:03,682 [ 8363] INFO - org.jetbrains.io.BuiltInServer - web server stopped

0
Comment actions Permalink

Try purging the ~/Library/Application Support/JetBrains/PhpStorm2021.2 folder contents, but leave the folder in place.
If the folder doesn't exist, please create it manually.

0
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I've deleted all JetBrains folders I could find... got fed up of trying all sorts of solutions.

It's working now.

Thanks.

0

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