PHPStorm UI Freeze

Hello,

I 'm on Windows 10 with a ryzen 5800X, 1070GTX, and 32 Gb ram.

For unknow reasons, PHPStorm often freeze.
I tried to change the memory settings to 8000mib but nothing change.

This happened in projects in local or remote.
I'm using the last PHPstorm version PhpStorm 2021.3.2 Build #PS-213.6777.58, built on January 31, 2022

Runtime version: 11.0.13+7-b1751.25 amd64
VM: OpenJDK 64-Bit Server VM by JetBrains s.r.o

Could someone help me ? its very annoying to have this....

Thank you

5 comments
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It's better to report performance issues to support directly (Help | Contact Support), as we'll have to request troubleshooting data either way.
Please share your logs (Help | Collect Logs and Diagnostic Data) after you get the freeze again in a ticket, we'll have a look.

I tried to change the memory settings to 8000mib but nothing change.

Please set it to 4096mb, a heap that's too large will cause the garbage collector to struggle.

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Someone from the support reached me and a ticket has been open and asking me to send the logs.
However, the link of the ticket redirects me to 404 page.

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It usually happens when you submit a ticket to sales and it's moved to tech support. Could you please share the link with me?

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The request seems to be in place. I can see a new response from our support engineer there.
Just in case, you have to be logged on as `anthonyip@h*.fr` to be able to access the ticket.

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