SSH and SFTP timing out randomly Follow
Hi, I'm having issues with SSH and SFTP in Phpstorm. They sometimes work and other times they don't. The issue is usually resolved after a restart of the IDE.
Another strange situation sometimes happens if I go to Tools > Deployment then test a connection, it times out, but then if I click on the ... button on the SSH configuration row and then test it from the proceeding window, then the connection works successfully. I haven't set anything as "Visible only for this project"
Please can you let me know how we can debug this together.
Thanks
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Please try settings the keep-alive interval to 10 seconds in the SSH configuration properties.
If it doesn't help, please add
#com.intellij.ssh,#sshj, and#com.jetbrains.plugins.webDeploymentto Help | Diagnostic Tools | Debug Log Settings, reproduce the issue, and then share your logs (Help | Collect Logs and Diagnostic Data) using our upload service.Hello, thank you for your response. The keep-alive setting change did not work. I turned on the logging provided and have attached the outputted log file. Upload ID: 2022_12_12_cpYXyERTg2bV1VgnwqY464
Thank you for providing the logs! However, I don't see a single successful attempt to connect to the *.1.37 server.
You mentioned that the issue goes away after you restart the IDE; is it valid for this server as well?
What can I say, I made it work, it obviously wasn't logged. This problem has existed for over a year, I have put up with it, tried to report it in the past, I'm surprised the bug still exists.
Like I say, for multiple hosts this happens, when I test connection from the SSH configurations page, they work, but not if I close that window and go back to the Deployment window.
And yes, it does work when I restart, this occurs again for multiple hosts I have setup, then the issue will reappear after some time.
I don't see any hints on why that might be happening in the logs, unfortunately. I don't see any similar reports on the tracker either.
Before I submit it to the issue tracker, do you have an antivirus and/or a firewall? If you do, could you please check if disabling them helps when you encounter the issue again?