IntelliJ can't connect to internet for downloading updates, plugins, language packages
Answered
I am experiencing something that has been happening for moths in my IntelliJ IDE: I cannot download or update any plugins or the IDE itself because there seems to be a problem with the internet connection. I found some similar issues here on support, but not sure that those connection problems was in the range I'm facing.
The Error in the Plugin store is the following:
What I have already tried based on similar issues:
1. Chage the proxy settings from "no proxy" to "auto-detect proxy settings" but no result came from that.
2. Also, I already verified that there's no enableSNIExtension
3. And I added the -Djava.net.preferIPv4Stack=true
But none of those did the trick.
So, I added the following to my Debug Log settings
com.intellij.util.io.HttpRequests
#com.intellij.util.io.HttpRequests
com.intellij.util.proxy.CommonProxy
#com.intellij.util.proxy.CommonProxy
With that, the logs into idea.log is the following:
2023-01-13 10:28:08,238 [ 250917] WARN - arketplace.MarketplaceRequests - Error reading Marketplace file: java.net.UnknownHostException: plugins.jetbrains.com (file=C:\Users\joanderson.g.santos\AppData\Local\JetBrains\IdeaIC2021.3\plugins\brokenPlugins.json URL=https://plugins.jetbrains.com/files/brokenPlugins.json)
2023-01-1310:28:08,239 [ 250918] WARN - arketplace.MarketplaceRequests - Can not get broken plugins file from Marketplace: plugins.jetbrains.com
2023-01-1310:28:08,241 [ 250920] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for https://plugins.jetbrains.com/files/pluginsXMLIds.json
2023-01-13 10:28:08,241 [ 250920] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for https://plugins.jetbrains.com/files/pluginsXMLIds.json, [DIRECT]
2023-01-1310:28:08,241 [ 250920] DEBUG - .intellij.util.io.HttpRequests - connecting to https://plugins.jetbrains.com/files/pluginsXMLIds.json
2023-01-1310:28:08,242 [ 250921] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for socket://plugins.jetbrains.com:443
2023-01-13 10:28:08,242 [ 250921] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for socket://plugins.jetbrains.com:443, [DIRECT]
2023-01-13 10:28:08,242 [ 250921] WARN - arketplace.MarketplaceRequests - Error reading Marketplace file: java.net.UnknownHostException: plugins.jetbrains.com (file=C:\Users\joanderson.g.santos\AppData\Local\JetBrains\IdeaIC2021.3\plugins\pluginsXMLIds.json URL=https://plugins.jetbrains.com/files/pluginsXMLIds.json)
2023-01-1310:28:08,243 [ 250922] INFO - ateSettings.impl.UpdateChecker - failed to load plugins from default repository: plugins.jetbrains.com
2023-01-1310:28:08,903 [ 251582] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for https://plugins.jetbrains.com/files/pluginsXMLIds.json
2023-01-13 10:28:08,903 [ 251582] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for https://plugins.jetbrains.com/files/pluginsXMLIds.json, [DIRECT]
2023-01-1310:28:08,903 [ 251582] DEBUG - .intellij.util.io.HttpRequests - connecting to https://plugins.jetbrains.com/files/pluginsXMLIds.json
2023-01-1310:28:08,903 [ 251582] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for socket://plugins.jetbrains.com:443
2023-01-13 10:28:08,903 [ 251582] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for socket://plugins.jetbrains.com:443, [DIRECT]
2023-01-13 10:28:08,904 [ 251583] WARN - arketplace.MarketplaceRequests - Error reading Marketplace file: java.net.UnknownHostException: plugins.jetbrains.com (file=C:\Users\joanderson.g.santos\AppData\Local\JetBrains\IdeaIC2021.3\plugins\pluginsXMLIds.json URL=https://plugins.jetbrains.com/files/pluginsXMLIds.json)
2023-01-1310:28:09,089 [ 251768] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for https://plugins.jetbrains.com/api/search/plugins?is_featured_search=true&build=IC-213.5744.223&max=18
2023-01-13 10:28:09,089 [ 251768] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for https://plugins.jetbrains.com/api/search/plugins?is_featured_search=true&build=IC-213.5744.223&max=18, [DIRECT]
2023-01-1310:28:09,089 [ 251768] DEBUG - .intellij.util.io.HttpRequests - connecting to https://plugins.jetbrains.com/api/search/plugins?is_featured_search=true&build=IC-213.5744.223&max=18
2023-01-1310:28:09,089 [ 251768] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for socket://plugins.jetbrains.com:443
2023-01-13 10:28:09,089 [ 251768] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for socket://plugins.jetbrains.com:443, [DIRECT]
2023-01-13 10:28:09,090 [ 251769] INFO - gins.PluginManagerConfigurable - Main plugin repository is not available ('plugins.jetbrains.com'). Please check your network settings.
2023-01-1310:28:11,912 [ 254591] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for https://plugins.jetbrains.com/api/search/plugins?is_featured_search=true&build=IC-213.5744.223&max=18
2023-01-13 10:28:11,912 [ 254591] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for https://plugins.jetbrains.com/api/search/plugins?is_featured_search=true&build=IC-213.5744.223&max=18, [DIRECT]
2023-01-1310:28:11,912 [ 254591] DEBUG - .intellij.util.io.HttpRequests - connecting to https://plugins.jetbrains.com/api/search/plugins?is_featured_search=true&build=IC-213.5744.223&max=18
2023-01-1310:28:11,913 [ 254592] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select called for socket://plugins.jetbrains.com:443
2023-01-13 10:28:11,913 [ 254592] DEBUG - ntellij.util.proxy.CommonProxy - CommonProxy.select returns custom proxy for socket://plugins.jetbrains.com:443, [DIRECT]
2023-01-13 10:28:11,913 [ 254592] INFO - gins.PluginManagerConfigurable - Main plugin repository is not available ('plugins.jetbrains.com'). Please check your network settings.
Is there something I am missing?
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Hello,
Is it possible to open "plugins.jetbrains.com" in browser? Looks like you have firewall or some other software that blocks connection.
Yes, It's possible to access in a browser
Do you use any antivirus software or firewall?
Antivirus yes. But yesterday infra guys deactivated them and the problem persisted
Could you please try to set proxy manually?
Sorry, but It's against company policies
What is your IDE version? Could you please check the issue with latest version and default settings?