Jetbrains student access being blocked
Answered
Hello everyone,
I recently applied for the student developer pack from Github and was approved. I attempted to authorize my Github account on Jetbrains to also get student access but it's saying my student email was blocked? What should I do?
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Hello Natalia Kuznetsova. I have resent the Official document using my university email ojak.sinaga@binus.ac.id, can you please check it for me, thank you.
Thank you for applying for the JetBrains Product Pack for Students.
We are writing to you regarding your student license request. We will need to have some additional information in order to review it. Please apply again and attach your bonafide letter in English/registration certificate/your paid student fee receipt (if applicable) that has to show your full name, the name of your program, its duration, the admission date, the expected date of your program completion and 2023/2024 academic year in the PDF format. We grant student subscriptions if the student continues his/her studies for at least 6 months after the application’s date.
Once you have reapplied, please inform us by replying to this email. We will prioritize the review of your application.
Thank you for your understanding!
Hello Natalia Kuznetsova, I have sent the Official document using my university email 20521450@gm.uit.edu.vn, please check it for me, thanks
Thank you for contacting JetBrains. Unfortunately, our records don't show any application with the option Official document linked with your email address 20521450@gm.uit.edu.vn. Please reapply again and contact me after getting our notification that your submission is successful.
I'll review your application as soon as I hear from you.
Hello, Natalia Kuznetsova, I have resent the Official document using my university email, 20521450@gm.uit.edu.vn. Please check it for me. Thanks.
Thank you for contacting me. Our confirmation letter was successfully delivered to your email address 20521450@gm.uit.edu.vn. Please check your mail and a spam folder.
Feel free to contact me if you need any further assistance.
Hello ! I also have this problem :
"We cannot grant you a free license at the moment. This may be because:
My uni email is lev.chabanov@chemistry.msu.ru and I do not know where else to turn.
Your help would be highly appreciated!
According to our records, you are associated with an organization based in the Russian Federation and/or the government of the Russian Federation.
Due to this reason and in response to a recently published amendment to the EU sanctions regulations (EU´s 8th sanctions package) JetBrains is not permitted to provide you with IT consultancy services, including technical support or assistance.
We do apologize for any inconvenience and we hope you understand that JetBrains needs to comply with both EU and US sanctions and export control laws.
Sincerely,
===
Уважаемый Lev,
На основании имеющейся у нас информации, Вы являетесь лицом, связанным с организацией, находящейся в Российской Федерации, и/или с Правительством Российской Федерации.
По этой причине, а также в связи с недавно опубликованной поправкой к санкционному законодательству ЕС (8-й пакет санкций ЕС), JetBrains не может предоставлять Вам услуги ИТ-консалтинга, включая техническую поддержку или помощь.
Мы приносим искренние извинения за доставленные неудобства. Надеемся, Вы понимаете, что компания JetBrains должна соблюдать санкции и законы об экспортном контроле ЕС и США.
С уважением,
hello Natalia Kuznetsova,
i have applied with my student account in official document but did not get any response can you check it for me my email is 16-32876-3@student.aiub.edu. let me know when its done.
Thank you for contacting us.
Please note that when you apply with an official document it can take up to two weeks since it should be reviewed by a real person. Our colleagues will process your request as soon as possible.
Thank you for understanding.
Hi Natalia Kuznetsova
Would you, please, look into my case? I used my edu email before normally, and now it won't work. I sent a request with document evidence using ktobah@buaa.edu.cn
Unfortunately, we are unable to determine whether someone with an email address in this domain is a student. Please note that when you apply with an official document it can take up to two weeks since it should be reviewed by a real person. Our colleagues will process your request as soon as possible.
Thank you for understanding.
Hello,
I also got denied with my email: vashadze.levani@students.gov.ge I used this email in the past 2 years to obtain licenses and still use it for GitHub, I now submitted a request with an official document, could it get approved, please? Thanks in advance
Thank you for applying for the JetBrains Product Pack for Students.
We are writing to you regarding your student license request. We will need to have some additional information in order to review it. Please apply again and attach your bonafide letter in English/registration certificate/your paid student fee receipt (if applicable) that has to show your full name, your date of birth, the name of your program, its duration, the admission date, the expected date of your program completion and 2023/2024 academic year in the PDF format. We grant student subscriptions if the student continues his/her studies for at least 6 months after the application’s date.
Once you have reapplied, please inform us by replying to this email. We will prioritize the review of your application.
Thank you for your understanding!
Natalia Kuznetsova
Would you please check my request? I have uploaded the necessary document.
Email: ktobah@buaa.edu.cn
Thanks for your further information.
Your JetBrains Educational Pack has been confirmed.
Please see previous email sent with subject "License Certificate for your JetBrains Educational Pack ”.
Regards,
Hello Pepper Hu Natalia Kuznetsova
I also have this problem :
"We cannot grant you a free license at the moment. This may be because:
My uni email is saranthep.jir@rmutto.ac.th and I do not know where else to turn.
Your help would be highly appreciated!
Thank you for contacting JetBrains.
In our system, your account did show the active JetBrains Product Pack for students until Jun 16, 2025.
Please use your Gmail address for your account name, as this email address is your account Administrator.
Please open your IDE, click Help | Register | Select your JetBrains account, enter your email address and the password to start.
If you have any other requests, please feel free to contact us. Thanks!
Warm Regar
Hello,
I have the same problem, however I do have access to the GitHub Student Developer Pack but when I try to request the student license with GitHub I get this message:
“You were successfully authenticated with GitHub, which verified that you are a student. Please fill out the fields below to complete your application for free JetBrains license”
but I don't get any fields to fill in and when I use IntelliJ IDEA it tells me that I don't have any associated licenses.
This is my University email kvasquez.est@utepsa.edu Please help me out.
@Kvasquez Est Hi,
We found a problem on our side in the communication with GitHub causing no prefiled form shown and have fixed it.
Please try again and you should able to apply it now.
Pepper Hu can you help me ?
Thanks
Please apply for the student license here if you are a student or teacher: https://www.jetbrains.com/shop/eform/students
Hello,
I'm trying to apply for a student license. But trying to apply through Github gives the error “email address blocked”. I can not apply through Official document tab cause it says for my region (Turkey) the applications are done through github. What should i do? Is there an email address I can send my student identification to get it confirmed? Please help!
Thank you for reaching out to us. Would you please send me your student email address that you used in your application for a student subscription and your up-to-date supporting document in the PDF format with your full name and the confirmation of your current student status? This information will help me to search the system and see how I can help you.
Thanks, I look forward to hearing from you.
Hi Natalia Kuznetsova , my email address is gizem_coskun@aof.anadolu.edu.tr. I have created a support request with Request id #6631796 and added my document there since I don't want it to be public. I can send it to you directly as well but I don't see a private messaging or email option here? Thank you for quick response!
Thank you for sending your supporting document. Unfortunately, while the documents that you sent us are clearly valid, I’m afraid that we still won’t be able to grant you a student subscription.
This is due to the fact that, specifically, the Faculty of Open Education of Anadolu University is not accepted by JetBrains to take part in our Student Support program. According to our license terms, we only support individuals from recognized educational institutions. The faculty of Open Education is known for allowing student enrollment to professionals who already work full-time and who can use JetBrains tools at work. This goes against our license terms because student licenses are only granted for education, and it is strictly forbidden to use them for any commercial purposes.
You may find it useful to check out the free [educational tools](https://www.jetbrains.com/education) that JetBrains provides, use our free evaluative subscriptions, our free IntelliJ and PyCharm community editions, or consider purchasing an [individual subscription](https://www.jetbrains.com/store/?fromMenu#edition=personal) (annual or monthly), which is much cheaper than a regular business/commercial subscription.
Feel free to reply this message if you have any questions or need any further assistance.
Hello Natalia Kuznetsova,
i cannot register with my university email, i got this message but after i see https://github.com/JetBrains/swot/pull/11222 my university already added, can you please help me
Thank you for your reply. Unfortunately, the domain umkt.ac.id (http://umkt.ac.id/) has been abused in the past. Thus, all the students from there are advised to enroll to GitHub Student Developer Program
at https://education.github.com/discount_requests/application.
Then they can apply for JetBrains educational subscription with their GitHub account (GitHub tab)
at https://www.jetbrains.com/shop/eform/students).
Please follow these steps and let me know how it works for you.
Natalia Kuznetsova Good day devs, I tried applying for jetbrains' education license through github student pack but my email is blocked for some reason. I'm kindly asking for your assistance with this regard, thank you. my email is as stated in the attachment:
Thank you for reaching out to us. Please excuse the delay in getting back to you. If your educational domain is blocked by our automated system, please use the ISIC/ITIC membership tabs at the top of the license application form to apply for an educational subscription.
You can apply for an ISIC card at https://www.isic.org/ validate it and apply with the option ISIC card at https://www.jetbrains.com/shop/eform/students).
In the meantime, please use trial versions of the IDEs you need.
Feel free to reply this message if you have any questions or need any further assistance.